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    Last post ago almost 5 years by lilypad
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      peterx12

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          peterx12

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          hi all ,

          i tried to logged in at class 1 casino,before 5 around days and i saw that it was under a maintenance. I tried today but again the same.

          Does anybody know why this maintenance is taking so long to be completed?
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          lilypad

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          Hi, I won about £1100 over a week ago on Class 1 Casino and made a withdrawal, sent them all my details confirming who I was then when I tried to log into the casino to check how my withdrawal was doing I kept getting the message that the server was full or the site was down for maintenance. I e-mailed support on the 13th and to be fair got a reply back quickly saying they had technical issues which occurred during scheduled maintenance and the casino was unavailable. They also couldn't process my withdrawal as they didn't have access to the system.  I have a feeling that my historic details will now have been lost and that's the end of my win! They did get a Casino of the Month award back in August though so just got to keep my fingers crossed that everything is kosher.
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          peterx12

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          seems impossible to lose all the data. They will complete the withdrawal but it may delay .If allowed. how did you win this money ?from slot games?
          I  personally don't like playtech casinos,i only like their live casino and i play some times at class 1 or titan casino .
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          lilypad

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          Hi, I was glad to see your post as I was beginning to think that it was my account that had been blocked.

          I'm hoping you're right and it is just a technical hitch. I won it playing on the slot game Wild Spirit which is the only one I like playing on. Occasionally took a bonus that was offered but mainly refused as you have to play it back so many times before you eventually win anything. If I do get paid out they've done me a favour or by now I would probably have gone on and lost it all!!

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          lilypad

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          An update on Class 1 Casino...I e-mailed customer support again as I still couldn't get onto the site and to be fair to them they got straight back to me. To cut a long story short I've had a mail to say my withdrawal has been processed and they're sending me a cheque. I'll update again when I receive it!
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          evilMax

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          I also asked about cashing out my money (again) today. To me, they say that they have no access to my player datas and they can´t make a cashout.
          I only want to have back my invested money, no winnings (because bonus wasn´t wagered). My cash is in plus, but I will be lucky, if I will only get back my cashed in money.
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          blueday

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            lilypad wrote:

            An update on Class 1 Casino...I e-mailed customer support again as I still couldn't get onto the site and to be fair to them they got straight back to me. To cut a long story short I've had a mail to say my withdrawal has been processed and they're sending me a cheque. I'll update again when I receive it!
            [/quote]

            Good to hear you will be getting your money.

            [quote author=evilMax link=topic=19905.msg191587#msg191587 date=1319268967]
            I also asked about cashing out my money (again) today. To me, they say that they have no access to my player datas and they can´t make a cashout.
            I only want to have back my invested money, no winnings (because bonus wasn´t wagered). My cash is in plus, but I will be lucky, if I will only get back my cashed in money.



            I assume you are still unable to get into the site then?

            blue
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            evilMax

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            Hi blue! Yes, you´re right. The casino (not the website) is still down.
            As I read in a casino affiliates forum, their class1 affiliates are also unable to log in their affiliate site and don´t become response on requests.
            I´m very angry and disappointed about this casino and hope to be able to get my money back so that I can delete this casino from my PC!
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            evilMax

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            Thanks for this post from:

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            Quick update: today, after mailing the support a 3rd time, I got my money back on moneybookers.
            So I can close the case for myself and delete the casino (which is still unavailable)
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            peterx12

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            they just sent an email ,saying that the casino is closed by playtech and they will try to pay their players with positive balance.
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            blueday

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              evilMax wrote:

              Quick update: today, after mailing the support a 3rd time, I got my money back on moneybookers.
              So I can close the case for myself and delete the casino (which is still unavailable)
              [/quote]

              That's great news evilMax .

              [quote author=peterx12 link=topic=19905.msg192159#msg192159 date=1319629721]
              they just sent an email ,saying that the casino is closed by playtech and they will try to pay their players with positive balance.


              Wow.  I wonder what has gone on here then.  I'm sure industry news will be forthcoming soon.

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              kolyok

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              We regret to inform you that Class 1 Casino has temporarily stopped accepting deposits and bets from all players, coming into action on October 11th, 2011.

              This is a result of unilateral action of Playtech without any prior notice and at the same time grave breach of the contract from the side of Playtech.

              Throughout this action, Playtech has decided to shut down gaming servers and prevent all gaming activities in Class 1 Casino.

              Class 1 Casino management has put a great amount of effort in resolving the matter by agreeing, but unfortunately with no success. This has taken longer than primarly expected, therefore we are informing you about this unenviable situation only now.

              We are still taking legal actions in order to restore the gaming activities back to normal.

              We understand your frustration on limited amount of information given throughout the past week from our side, but we wanted to make 100% sure that we have tried everything before alarming players.

              We are in the process of handling players who, by the time of the closure, had positive balance on their casino account and we will make sure that all our obligations towards the players are fulfilled completely. 

              We would like to apologize for any inconveniences and we are kindly asking you for your understanding. We sincerely hope that we will be able to offer you our gaming services again in the future and thank you for all your support in the past years.
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              blueday

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                Thanks for the info kolyok. 

                blue
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                Got the same mail today
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                evilMax

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                Thanks for this post from:

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                On another forum, a Class1 official posted this:

                Players with positive balance on their casino account are kindly asked to contact Class 1 Casino support on support@class1casino.com to be able to process their funds immediately.

                So there is still hope for the players. (Which doesn´t change anything in my personal opinion about this casino and their politics off silence for 2 weeks)

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