Cleos VIP Room (US only) Discussion

I decided to start this thread since there seems to be more interest in Cleos lately. Feel free to post your experiences and questions here. Cleos VIP Room is a "sweepstakes promotion" and not technically a casino, so since there is no review on LCB I thought this might help the players  . I am currently waiting for my 5th check from them and I have to say I have had more luck withdrawing there than any other land or online casino. I make small deposits and use the bonuses and have not yet been "bonus banned"  . I am not a representative of Cleos, just a player like everyone else, so I just want to help and answer any questions based on my own experiences there. There aren't many gaming sites like Cleos where you can play and get free stuff too!

I want to try Cleo's so badly but I can't get the software to work.  I have a MacBook but I have windows installed on a virtual pc.  It opens but then is just frozen and I can't do anything. 

seems i cant get the casino to work either

Rena, are you on a MacBook or a regular pc?

im on a desk top running windows

Hmm.. if you have Windows it should work. Sometimes I can't log in when they are doing updates which can take awhile, but right now it starts up no problem. Are you both able to download it, just not log in? If so, go to cleosviproom.com and click on Live Chat. The help there is so-so, but it's worth a try. Also, if you email support@cleosviproom.com they are usually quick to answer and a bit more informative. I found this in their terms and conditions: "Void in Guam, Puerto Rico, the U.S. Virgin islands, Florida, New York and other U.S. Territories and possessions and where prohibited by law." so I hope that doesn't apply to you gals...

im in ga and i did email them 2 months ago,no response.I can download the software but i cant open it after down load 8'|

I can open an login but after that I cant do anything.  I did chat and he just kept saying it wont work on macs.  I don't think he understood the virtual pc concept.

I also know the install literally took over 45 minutes to complete, so if you have some patience it seems to work alright.
So far I haven't gotten up the gull to actually make a deposit.  Looks like some neat software once I got it to install.

For those having trouble getting the software to run this may work...

Right-click on the icon for Cleos on your desktop and click "Troubleshoot Compatibility". Go through the steps in the wizard or change the compatibility option to Windows XP. Try opening the software again.

This fix helped for my computer running Windows 7.

Once they get more table games. I will be playing there more. I love the slots. But im not just a slots player. Last night I made a deposit at 3dice. For the first time in a year and a half. It's gonna be another 2 yrs before i go back. .

Those of you who are going to make your first purchase at Cleo's, try the code WELCOME400.

400% Welcome Bonus up to $100.

This promotion is provided by CLEOS VIP ROOM.
Under the terms of this promotion, CLEOS VIP ROOM will give a sign-up bonus of 400% to players who make a SPREE CREDITS purchase for the first time in the category account. Under the terms of this promotion, the minimum purchase amount is $20.
All new account holders have 30 days from the day the account is opened to claim the bonus. Thereafter, the bonus will be disabled.
This bonus has a play-through requirement with a minimum of 30 times the combined total of the bonus plus purchase before any prize may be claimed.
Playing different games can contribute to a different percentage to obtain the play-through required amount, from 2% up to 100%. The games will contribute the following percentages:
GAME PERCENTAGE
Slots and American roulette 100
European roulette 50
Video poker 10
Classic blackjack 2
When the player completes the play-through requirements, the player is then able to claim the equivalent in remaining chips for the equivalent in money

You can also use FREE200 if you are going to make a larger purchase (WELCOME400 only goes up to $100)

200%

For U.S. customers only.

Terms and Conditions:

- This promotion is only available for purchases made in WIN REAL MONEY mode.

- Failure to request your bonus before commencement of play will result in a players bonus being null and void.

- Your bonus account must be on zero in order to partake in this promotion.
- The minimum purchase is $20 and the maximum purchase is $1,000.
- Each bonus has a play through requirement with a minimum of 30 times the combined total of the bonus plus purchase before any prize may be claimed.

- This promotion is valid from the 7th of December to the 10th of December 2012.

I love CLEOS! I gotta tell the truth though... I'M HOOKED! I love their games and have bought so much SPREE CREDITS, and have not gotten anything back in return.. yet! I'm hoping my luck will change soon and I can hit one of their jackpots and at least win "some" money back. I do have beautiful jewelry, my hubby ordered me. We have not been able to cash out because we have no patience since they take so long to process the requests, and of course we cant deposit again til the request goes through. But all in all... Their games are very FUN and exciting. But your money can go up and GO DOWN, real quick!! ALSO... their LUCKY RAFFLES is kinda a PLUS. I dont understand how I didnt win their monthly raffle, cuz I had over 10k tickets in that drawing. We've won the $20 daily raffle about 6 times in the past 2 months. BUT THATS IT!

I finally got the software to work and made my first deposit.  I won the $2888 jackpot and several small others.  After meeting my playthrough, I cashed out $1400!  I tried to get a screenshot of my jackpot win but my macbook wasn't cooperating

WTG!! LUCKY!!! Okay... That makes me wanna try again! lol. 

I just cashed out another $500!!!!

y'all quit sucking up that $10,000,000 until I can get back in okay?  ... but, seriously, they say it's over when they reach that $10,000,000 in prizes given out.

I'm hoping for a free code for Christmas.

Oh no!  It's not going to stay around? 

Nope, hence how I think there getting around the US laws and being able to process and payout within the US.  Calling themselves a sweepstakes drawing versus an actual online casino.
The only question that I pose, is how random is the actual software.  Is it RNG based or lottery based like they seem to want it.

Watch out Support isn't going to budge on the fact, if you have there server errors.  That you have to have Windows 8 to use there games.  I have played just fine on Windows 7 for the past few days.  Today there telling me no it doesn't work that way.
So I have gone as far as asking for a refund of my 2 deposits this week, they have informed me I can cashout the two deposits as soon as I can get the software to reinstall.  How maddening lol

Soonerchick, I was going for that $2888 jackpot too! I was playing along and all of a sudden it reset, lol. I am so glad someone from LCB won it though, congrats! 

So apparently now the new answer is, well we can't perform a cashout for you until you complete playthru.  Well my current information to them, is how can I even bother to complete playthru when 90% of your games keep telling me the server has disconnected me.
So I have asked once again if I can play with Windows 7, or are they going to ask me to go download a pirated version of Windows 8 again.  There answer is well Windows 8 is free, I'm like really?  In the real world outside of piracy you have to pay for Windows 8.
So then I ask, what is wrong with your server.  Once again nothing, it's your computer.
So now I have e-mailed demanding a refund, I'm not going to "cash out" as requested, because there software will not simply let me do so until I complete playthru.  Which is awfully hard to do when the software supposedly doesn't work on my machine.
For being a place that is US only, has offices apparently in Delaware, Miami, Costa Rica, Cyprus, and even in the UK.  I for sure can't seem to get a solid answer as to whom I talk to start the ball rolling on a refund, because I'm not going put up with it.  Other than you can simply cash out.
Yeah I for sure am not going to advocate Cleos VIP Room to anyone.  Honestly the faster they run out of the money, and close up shop the better.

I'm sorry to hear that cheetahwind  I really hope you get your refund.

I'm running windows 7 on my MacBook.

You should seen my face!  I was in shock.  I was frozen for a moment with my mouth open.  lol.

Well and that's my point to them, I played on Monday night for a bit.  Then magically in the course of 48 hours, I'm no longer compatible and shouldn't have been able to play from the get go.  I even before I started wailing on them, tried the running it in XP trick as suggested.  Try doing there suggestions, disabling the firewall, disabling my routers firewall, disabling my anti-virus.  Rebooting my computer 20 times (almost literally).  Removing the software, and everything that was sent to me via an e-mail.  Re-installing which took an act of god to complete.  Mainly it stalled at 27% three times, before I got the software to take.
To eventually figure out no matter what I did, according to support live or e-mail. I was "required" to have Windows 8.  Which I could get off the net for free, just by googling it.  I'm like sure I could get it off of the net for free, loose my warranty on my computer, loose any software updates from Microsoft, and possibly get sued.  Just for what?  So I could play at an online casino that doesn't seem to want to post said information right on there homepage.
Not a very well put together operation.  I really hope you and Chillymellow hit it big and send them broke.  Yet I just can't stand an operation that doesn't want to see if it's a server issue, or even see if a connection somewhere along the line is broken.  What lazy support.

I'm sorry you're having such problems.  I just checked again and I am still able to access and play with no problems.  Strange.  I still don't know why I'm able to all of a sudden though because I could not get the software to work correctly for a long time.

I did get my check, thank goodness.  And so far my windows 7 is still supporting Cleo's VIP Room. 

Well they did issue me a refund of my two deposits.  She apologized for the way live chat acted, and they should have done much more research into what they were talking about.  After that she said my account would be closed.  Which after the way live chat treated me, I say good riddance.

WTG SOONERCHICK might try download again

I received my check in the mail yesterday from this place....No charge for sending it either......I received the whole amount that I withdrew.....Thanks Cleo.....You get a thumbs up from me!!!

You got an apology and a refund from an online casino. You are one of very few my friend.

Not saying you should be happy, but at least you got a little vindication and some headache relief yo.

Good luck and hopefully you can find a better place for you to play. I've got some experience being banned simply for pointing out a software defect. Not even trying to gain anything out of it. Was my new favorite place to play at the time too.

The Reels keep on spinning yo.

No it was great, once the refunds were processed, they hit my bank on Monday morning.  So now I'm happy, plus even got an apologize shortly after the refunds were processed from the chat rep.  I would say some shaking up happened in the live chat dept once I demanded a refund.  I can't imagine they were too happy issuing any form of a refund.
The nice part is once the apologies were issued, they did give me one more chance to keep in a "good" status and continue playing.  I opted for the latter, and decided to take what doesn't come very often.

^^^ I dont see your point. This is not a casino. If you are looking for a casino. Then try RTG or MG. CVR has a great win win product. Buy gifts and/or have a chance with their slots. I respect the fact they offer quality slots. Also daily drawing and a chance to redeem the money you spend there for gifts. I have donated tons to RTG and after losing, all I had to show was barely enough comps for $2. At cleos I can take those lost dollars and get great gifts. Im waiting on Cleos to roll out more table games. And I will be buying gift from them 

Sooo, I'm still playing at Cleos, but haven't managed a withdrawal in awhile. The few times I got my balance up to a cashable amount, I lost it trying to make playthrough. However, because I accumulated so many spree credits I was able to buy one of those new handbags they are advertising. I haven't received it yet but I really need a new purse so I am glad I at least have something to show for it! (like chocolateman said) 

I tried to win again but no good.  They sent me a nice little travel mug.  Nice but cracked on the bottom.  Need free bonuses now, couldn't get either of the ones everyone is talking about right now.

I received a free coffee mug from them for Christmas!  I was pleasantly surprised!!!!

That's nice.

Havne't had it appraised yet, but seriously doubt it's worth all the $ they've got from me!  But I LOVE their slots, and one day I WILL CASHOUT! 

live chat told me to disconect anti virus and try downloading. i keep having problems with casin o flashing from desktopand not opening. im running windows xpand have mackivieand trogin killersthat 1 can can disconect but not mac , any 1 eles able to get on with xp and mac ty josie46

Hey Sooner ,how did you get it to work. and has any 1 disconected anti virus to load this casino ,ty josie46

I know some of you have cashed out here.  I have a withdrawal pending from a free chip.  Live support said no problem cashing out.  My question is did you have to feel out a W9 tax form for the withdrawal to complete?  Thanks!

@bonusroundplease.....I did, but they did not take taxes out....don't know what will come of it for taxes for me! .....LOL

I don't know what changed.  I'm running win 7 on my MacBook.  It wouldn't work at first so I gave up.  I tried again and it worked.  Now I'm starting to have problems with the software though. 

Wow sooner ty for info andall the others that have been trying to help. i will keep yous updated, ty josie46

Here's some hints for improving your software performance for Cleo's.  don't know if it will help, but worth a try:

go into your program files and uninstall anything Kingsbury or Cleo related. 

  (I recommend using the Revo or another uninstaller to get all the little pieces off your computer)

Turn off your antivirus program - don't forget to turn it back on later!

Then go to their main site and install the new software.

If you still have some problems, (right) click on Cleo's icon and click on properties and choose for it to run as Windows XP.

(that probably won't work well with your macbook!)

Now, here's something that is nice to see and makes me jealous as heck: 

Jon                                      January 11, 2013, 9:50 pm

I got the $33 and have played it up to $10,256.34 i just talked to Alex via live chat and he said “you have made the 30X playthrough and to go to the cashier and requuest a withdraw and then they will send you an email requesting documents to complete the withdraw. CONGRATULATIONS!!!

feels like i’m getting set up for disappointment

(no that isn't my post, it's a guy named "jon".  I told him not to worry.

its just a technicality to abide by USA sweepstakes laws, it doesnt affect anything, just is legal paperwork so its not considered "gambling", thats my opinion on it..

OK here is my problem with thei software, when I try to open it after it updates it says "a problem has occured and mainlobby.exe will close" I have tried seriously everything. I redownloaded it from a link support gave me then it just kept try to install over and over and over until I reboot computer then uninstalled it. This is the only program on my computer I can't run and I dont even get an explanation just an error has occured, any suggestions??

Wow Chilly, that guy Jon sure was lucky! Have you heard from him again? Would like to know if he received his check yet. I don't have anymore advice on getting the software to work besides what everyone else has already suggested, sorry .
I received the handbag, it seems to be good quality, has pockets inside which is nice, but it is A LOT bigger than it looked in the pic, lol. I guess that's just the style these days.
I just made another withdrawal after 2 months of losses so I'm excited about that . They are sending it FedEx this time and gave me the tracking number the day after it was approved. It should be here within 10 business days of when I requested the withdrawal. Good luck everyone!

I haven't heard again from Jon, but if I do I'll post it here.  Good to hear everyone's winning stories!