Cleos vip room display error? Something is not right...

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 23
2,338
views
9
replies
Last post ago over 3 years by blueday
Index
  • Started by
    Sr.Newbie
    29
  • last active 7 months ago

Readers of this topic also read:

Please or register to post or comment.
    • Index
      • Started by
        Sr.Newbie
        29
      • last active 7 months ago
      Am I just being paranoid or is there a serious issue here?


      This starts with me sending an email about missing money-





      I have been playing quite a lot the past couple of days only to loose it all so very quickly! While playing I noticed that money was either not being credited or just disappear from my balance. I noticed this more than once but only thought to take a screenshot of the issue the last time it happened. I am not sure what is happening but I sure would appreciate it if someone could check my account and resolve the issue... I look forward to hearing back from someone soon-[/quote >



      I received a response 3 days later-


      We have checked your account and here you can find an attached file with all the games and their winnings / losses from Aug 1st until Aug 21st[/quote >



      Now, I sent a screenshot which showed the date and time of this error and can't understand why they would send me a file with my history 3 days prior to when the problem happened. I replied back being more specific for them this time-

      I added a screenshot of an instance showing a win of $220 and not credited on the double up card game dated 8/22/2013 @ 22:31:37 which I added again for you to see if you can take a look. My balance after the win was $5015.80 but after betting and loosing $10 on the following spin @ 22:31:42 my balance shows $4785.80 instead of $5005.80, exactly $220 less counting the $10 lost as well.


      Then I received this reply-

      [quote]We have reviewed you case and we found out that it was a display error from the HISTORY function. It is just showing wrong numbers. Don´t take into account the $5015.80. What count is the balance. At no point did your balance change to that amount because in the game it did not happen. I am sending you an extract from your plays for you to see the real bets, the wins and the balance at that time. However we apologize for this display error.


      Now this explanation makes no sense to me. Why would I disregard my balance showing $5015? Also is it just me or does the extract from my plays look altered, the graph lines just don't look right to me. I replied saying that this type of "error" as he called it was just not acceptable.

      [quote]The problem is that the information showed in the HISTORY did not match with the reality of the game. It is a glitch in the system. We don´t know why it happened but it doesn´t happen a lot. It is the only time I heard of such an error so it doesn´t happen very often and no matter what, it would not affect the game balance.


      Now I just read a complaint with someone else having a complaint very similar to mine which is why I am really thinking something unfair is happening. I would love to hear what others think of this and if they agree with me...
      • Screenshot 11
      • Screenshot 10
    • No avatar normal
      • Replied by
        Sr. Member
        474
      • last active 7 months ago

      Thanks for this post from:

      • Images
      I guess the real question is, why would you want to play there.  They have known payment issues.
    • Index
      • Replied by
        Super Hero
        1431
      • last active 3 months ago
      Haven't hear of anything like this before... Sounds very weird... Anyone with a similar problem or at least an idea of what is going on?
    • Cleo
      • Replied by
        Casino Rep
        11
      • last active 6 months ago
      Dear LCB,

      Cleos VIP Room treats each case with the seriousness it deserves. Whenever a glitch is reported by a player, it is thoroughly analyzed by the proper department. Rest assured that any game history detail we send out to our players is not altered in any way.

      As a valued customer, we have now taken steps to ensure the player is satisfied.

      Regards,

      Cleos VIP Room
    • Images
      • Replied by
        Superstar Member
        6203
      • last active 16 hrs ago
      Too many people are having unresolved issues at this casino and people still deposit and play. Sorry but you deserve what you got so whats the problem A friend of mines check from Cleos is being held by her bank for fraud investigation . I hope everyone's issue is resolved GL.
    • No avatar normal
      • Replied by
        Sr. Member
        474
      • last active 7 months ago
      rena35 wrote:

      Too many people are having unresolved issues at this casino and people still deposit and play. Sorry but you deserve what you got so whats the problem A friend of mines check from Cleos is being held by her bank for fraud investigation . I hope everyone's issue is resolved GL.


      Yes as I stated above, Cleos has been having problems paying people for months.  Casino hasn't been around long, and probably wont be around much longer.  They could completely stop paying people and keep the money at any time.
    • Index
      • Replied by
        Sr. Member
        496
      • last active about 2 months ago
      Cleo is so full of BS that I'm sure her eyes are brown.  I would NEVER deposit here, only play on free chips.  Used to be a depositor but based on my recent experiences as well of those of others that post in forums I would NEVER waste my $ there again!!!  They used to be so good and now it's just all downhill.  I guess this is what the end of the Cleo Era looks like.  Lies, theft, and deceit. 
    • Index
      • Replied by
        Sr.Newbie
        29
      • last active 7 months ago
      I did receive another email from Cleos offering a $50 bonus which is better than nothing at all I guess. I'm still not really happy though since the amount lost from the "error" was $220 and not bonus money =(
    • Index
      • Replied by
        admin
        20462
      • online

      Thanks for this post from:

      • No avatar small
      • Images
      jjsawinner wrote:

      I did receive another email from Cleos offering a $50 bonus which is better than nothing at all I guess. I'm still not really happy though since the amount lost from the "error" was $220 and not bonus money =(


      It's not a resolution; if anything having bonus money (that requires a playthrough?) makes things worse.  Don't let it drop. 

      Alternatively, withdraw all your winnings and don't play there again. 

    lcb activities in the last 24 hours

    • 23
      new members
    • 658
      members online
    • 26955
      guests online
    • 140
      new posts
    • 6546
      free games played
    Join the club

    Most viewed forum topics

    • Index
      A lot of members have said they are not keen on some of the casinos available in the Shop. Many of you requested Intertops, which has been added in the last week however, I would love to hear about your favourite...
      Which Casinos would you like to see in the LCB Shop?
    • Index
      Introducing the newest member of the bgo casino family, PowerSpins.com, where you get free spins every day.Log in at powerspins.com now using your bgo username and password where 50 free spins are waiting for you - no...
      Power Spins Casino No Deposit
    • Index
      Dear LCBers, Everum casino is giving away free spins every time a new slot has been released to the fastest players who post their casino usernames here on this thread. Please note: US players are not allowed to...
      Exclusive Express Promos at Everum Casino

    Join today and start earning rewards

    You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
    S logo
    Select Language
    Search
    Search Results

    Report to moderator

    Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

    Please note that your email address will be revealed to the moderators if you use this

    Submit