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Last post ago almost 3 years by Melody
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Melody

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      Melody

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      Hi there! I think you all know that CGC shown a false license of Curacao until september. That's why players couldn't claim at if they had a iussue.
      When the matter came public into cgc site it's written it's licenced by gaming-curacao (nobody ever heard about it).
      Anyway even if  some players wrote to info@gaming-curacao, no one have had any answer.Is that normal?
      What do you suggest?

      Thanks!

      (here's the old one)
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      bruno234

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      show the best, nevermind the rest
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      Thanks for this post from:

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      Melody

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      Are you joking?????? Dino G will never say the truth.
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      bruno234

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      Melody wrote:

      Are you joking?????? Dino G will never say the truth.



      so who will say it?
      nobody?
      to be honnest, i play a lot there and i never had a single problem.
      i am not on the side of any casino, i dont patronise anything but...
      if their license was really false i think they weren´t so popular like they are
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      bruno234

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      [quote author=Melody link=topic=29474.msg285324#msg285324 date=1386633786]
      Hi there! I think you all know that CGC shown a false license of Curacao until september. That's why players couldn't claim at if they had a iussue.
      When the matter came public into cgc site it's written it's licenced by gaming-curacao (nobody ever heard about it).
      Anyway even if  some players wrote to info@gaming-curacao, no one have had any answer.Is that normal?
      What do you suggest?

      ahh
      and the info i think it is:
      info@curacao-egaming.com
      instead of
      info@gaming-curacao
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      Dino CGC

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      Hi all,

      With regards to the comment regarding our gaming license, for the avoidance of doubt, Club Gold Casino has held and continues to hold a valid gaming licence in Curacao from the day it started to operate. 
      In addition, all the relevant documentation has been provided to independent third parties, proving the validity of our license from the outset.

      Club Gold Casino would also like to advise that the licensing regime in Curacao is such that the government issued master licenses to a handful of qualified organizations many years ago, including Gaming Curacao, our own licensing authority.
      The holders of the master licenses have the power to sub-license other operators and this is in fact the only way to obtain a Curacao gaming license today, as no more licences are being issued by the government.

      The master license holders are obliged to comply with the regulations laid down by the Curacao government in relation to online gaming and to supervise their sub-licensees, so as to ensure that they also comply with the regulations. Failure to comply with the regulations would result in the suspension of a license, whether at the level of the master license or sub-license, which ensures that the fact that the license is not issued directly by the government in no way reduces the regulatory obligations imposed on the casino.

      Best regards

      Dino G
      Club Gold Casino
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      Melody

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      Hi there!

      Everything goes right until you don't  win big

      If you have some iussue, even if Playtech says you're on the right side, their "licensor" gaming-curacao doesn't answer.

      So a player can't be sure. Wish you never win big cause they'll always find an excuse not to pay you.

      If I'm wrong pls tell me why, how and where.

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      Dino CGC

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      Hello again.
      Pleae be advised that if a player reads and respects our terms and conditions,  and many have, there is no issue whatsoever with the payout.
      Should my assistance be required, players can either contact me in on this site or email me at cm@clubgoldcasino.com.
      I will be happy to help.
      Best regards
      Dino G
      Club Gold Casino
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      Melody

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      Amazing ! So you're the player and the referee, sounds strange,indeed!
      What do you think about what REALLY Playtech says?

      Maybe even you don't know how games work...
      • Playtech
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      Dino CGC

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      Club Gold Casino has already explained to you our Terms and Conditions for the bonus you took in numerous threads on other forums, and the evidence has been evaluated by numerous respectable third party  forums. Once again, recurring to offensive remarks is definitely not a solution and this also has been explained to you on other forums.
      As such, we do not consider your subsequent posts to have raised any new points warranting further discussion.
      Best regards
      Dino G
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      Melody

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      Offensive?????  for the players....
      As you wrote "As mentioned in the terms, all Progressive and Branded Premium Games are excluded from this specific bonus and to avoid any confusion we have labelled all our games within the casino lobby with the labels either "Progressive" and "Branded" so that even the inexperienced players do not fall into a mistake.
      The player claims that although she played games labelled as progressive or branded, the fact that she may have or have not activate the Dollar Ball option in some of the these games, does not mean that she breached the terms.
      Unfortunately this is not the case as we had labelled the games in line with the definition provided to us by Playtech therefore, the games she played with the bonus {Captains Treasure, Lotto Madness, Alien Hunter, Geisha Story
      Forest of Wonder, Dr Love More, Gladiator, Desert Treasure (Progressive), A Night Out (Progressive), What's Cooking (Progressive), Wild Spirit, Wanted (Progressive), Geisha Story (Progressive)} are defined as "unique" games and not 2 different games (or categories) as the player claims. This leaves no room for misunderstanding.
      Furthermore we did not invent this category, it was provided to us by Playtech. "

      We don't care about opinion from affiliates payed by yours.
      We want to show the fact to a third Authority and see if the lier is Playtech or your casino.
      But your new master licence holder is a ghost.....
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      zuga

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      "All it takes for evil to prevail is for good people to do nothing "

      Check out our No Deposit Casino and No Deposit Bingo lists.

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      Ok lets try to keep it calm here people and try to evaluate the case.

      So I was quite confused by this thread as it is missing a lot of information from both player and casino as to what happened in this case/complaint.

      Seems that discussion just jumped from another forum to LCB here.

      It started as a question about the license and now turned into the issue of payment. As far as I could understand this is an issue about a play on a bonus restricted progressive slot(s), which would void any winnings derived from such play.

      And the player's argument is that the Dollar Ball is a side game which has to be activated manually in order to count toward the progressive jackpot. If it is not enabled then it is as any other non progressive slot game.

      So am I missing anything else here?
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      Melody

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      Hi Zuga, you understood quite enough.
      There's a long or a short version.
      I'll try to explain shortly
      This player has a 15 online gaming experience, he joined about 30 or 40 playtech, so he knows them quite well.
      One day he joined at cgc but didn't like many things there, on top the fact he couldn't check his wagering.Anyway, he wins twice.Every time he had to wait a lot to be paid(- and they lock , and the expert team, and the investigations, and the KGB.... ) and became quite nervous also because the casino didn't consider his emails. At last he was paid in full but left cgc and played at others, just to avoid hospitalization in psychiatry...

      After about one /two years he decides to play at cgc again. He wins over 1000. He founds things get worse : locked account , no answers and so on. But he had 3 or 4 emails for a 300% redeposit offeri..As payment (account unlocked) after 2 weeks was still on pending, he decides to reverse a part of winnings. A pop up shows terms and condition (no written in any other part of the site). Into these terms  "card, poker, roulette, premium, brand,progressive not allowed".
      The player played a lot of time only at slots making a crazy wr (about 150 x) and not 40 as written. No matter, let's go on. Finally CS confirms wagering met (according to them).
      Ten minutes later a call phone "Your winnings are avoided cause you played at forbidden games.....progressive......Player says: Yes that's true I play at some of those but in a standard way (not enabling jackpot progressive dollar ball button ).
      Casino doesn't respond and ignore emails of the player who won about 5000 euros.
      In the meantime player made some mistakes: wrote into some forum sponsored by cgc.
      But he also tried to get in touch with the "really" supposed third part : the company that gave the license to cgc. First surprise: Curacao e-gaming DOESN't licenses cgc as in the logo.
      When this fact came in the public domain cgc said "it was a mistake of  our honest webmaster".What??? You manage a casino, you write offers , rules, winners and so on, and you DON'T see such a big mistake?
      So time goes away and in the meantime player ask for a "professional" opinion by the sw provider itself aka Playtech  (see attachment above)., and, very stressed indeed, try to contact the "right" company shown by the casino, gaming-curacao.
      The company is requested to solve the iussue, but nowaday, player is still waiting.
      He had seriously thought that cgc manager doesn't understand how some games work....(another honest mistake).Despite sw provider, dispite common sense, dispite ALL other casinos those slots are progressives. (and if they label a hen as "cow", that IS a cow)

      That's why it's very important in IGaming clearance, honesty and trasparence. Player must have the opportunity to call on a third part.
      The most important affiliate forum of my country's owners, don't sponsor a casino where they never should play. Many others sponsors every, because of money.
      This is the meaning of the connection license (company) - player's iussue.
      (....and this was the short version!)
      Peace and joy!
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      bruno234

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      meloday, like i said before, i do not defend any casino from anywhere but.

      1st: i typed to you the correct e-mail to where you should write, your "curacao-gaming email" was a wrong adress:

      2nd, lotto madness, geish story, are progressive, so rules in most of the cases are broken.

      3rd i dont know why, but i´ve read the same story in other very known forum...., and "player" got banned
      i wonder to know why?

      for me it looks like more a situation of blaming and not a problem or complaint
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      Melody

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      Thanks Bruno, but the address is info@gaming-curacao, as they gave one answer weeks ago telling they license cgc.
      2) about games: do you play at other playtech? there are fixed progressive, and those are progressive, and others , many, who have doble function, pls read the Playtech attachment I posted.If you want to play at in fun way you can, if you enable DB in fun way you can NOT. And for real if you enable DB you have to bet 1 usd more.

      Blaming? in some way it is: casino is blaming player he brench rules, player's blaming casino about the meaning of progressive.
      Once again: pls read what Playtech wrote. There's anyone more expert about, than the provider. Or not?
      bye and thanks

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