Club Player--Truly Pathetic

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    xMOONx

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        xMOONx

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        I just spent over an hour with chat--this is over a $100.00 withdrawal on a $100.00 free chip--all I've heard about them is absolutely true!! >:(     ::)

        Robert: hi there, bare with me please
        MZ SIG: Nov.10--Dear Brenda *******, This is Lilly at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry: Let me kindly inform you that the payment of your approved withdrawal was sent to Western Union, we are just waiting the response from Western Union with the information you need to pick up your money. Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money. As always, we are here to assist you with anything you need. We appreciate your continued business. Best Regards, Lilly Club Player Withdrawals Department
        MZ SIG: MZ SIG
        Robert: 10/12/2009 2:57:20 PM 10571382 Overnight Express Withdrawal - Transaction approved  
        Robert: ($100.00)  
        Robert: is it for the one above?
        MZ SIG: yes
        Robert: the money was sent on the 10th of this month
        Robert: 11/10/2009 9:44:11 AM  ***. Paid $72+$28 fees Western union
        Robert: but we don't have the tracking number yet
        Robert: they usually post it between 5 and 7 pm our time
        Robert: it's 3 pm down here
        MZ SIG: How much longer is that gonna take?
        MZ SIG: I've been waiting 6/7 weeks now
        MZ SIG: It's 1 pm here
        MZ SIG: It needs to be sent to *******
        Robert: it should be ready the first of next month
        MZ SIG: YOU ARE JOKING!!!!!!!!!!!!!!!!!!!!!!
        Robert: please check back on the 1st of next month
        Robert: and it should be ready by then
        MZ SIG: i NEED SOMEONE FROM ACCOUNTING
        MZ SIG: All you have to do is contact WU for the tracking number
        MZ SIG: Has my money even been sent yet? Lilly said it was!
        Please wait while I transfer the chat to 'Carolyn'.
        Thank you for using our LiveChat Service. This is 'Carolyn'. How can I help you?
        Robert: I'm sorry
        Carolyn: Hi!!
        Robert: I got the wrong information
        MZ SIG: Nov.10--Dear Brenda ******, This is Lilly at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry: Let me kindly inform you that the payment of your approved withdrawal was sent to Western Union, we are just waiting the response from Western Union with the information you need to pick up your money. Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money. As always, we are here to assist you with anything you need. We appreciate your continued business. Best Regards, Lilly Club Player Withdrawals Department MZ SIG: MZ SIG
        Carolyn: Let me check your account
        Carolyn: one moment please
        Carolyn: Please note that the third party we work with, that issues the WU payments for us, is having some minor problems that have caused delays, and that is why we do not have the pick up information for your payment yet. This information should be available by the end of the week. We apologize for the inconveniences.
        MZ SIG: Can I speak with Lilly?
        Carolyn: sure
        Please wait while I transfer the chat to 'Lilly'.
        Thank you for using our LiveChat Service. This is 'Lilly'. How can I help you?
        MZ SIG: Hi Lilly, Brenda ****** here--MZ SIG--still gettin the runaround on my money
        MZ SIG: Nov.10--Dear Brenda ******, This is Lilly at Club Player Casino. Your last email has been received. I hope the following information helps you to clear up your last inquiry: Let me kindly inform you that the payment of your approved withdrawal was sent to Western Union, we are just waiting the response from Western Union with the information you need to pick up your money. Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money. As always, we are here to assist you with anything you need. We appreciate your continued business. Best Regards, Lilly Club Player Withdrawals Department MZ SIG: MZ SIG
        Lilly: Please wait
        MZ SIG: I've been trying to get info. since Monday: Please contact us Next Monday afternoon through Live Chat, and we will be more than glad to provide you the information about how to pick up your money.
        Lilly: Please wait
        MZ SIG: Been waiting for weeks--few more minutes no problem
        Lilly: Great
        MZ SIG: You still there Lilly?
        Lilly: Yes, I'm trying to contact Western Union
        MZ SIG: ok
        MZ SIG: WU needs to send money
        Lilly: The address you verified in the account is:
        Lilly:
        Lilly:
        Lilly: United States
        MZ SIG: yes
        Lilly: That will be the address where the money will be sent
        MZ SIG: ********* is closest WU
        MZ SIG: Oh ok--thought I would pick up at WU
        Lilly: yes, in any convenience store
        Lilly: But the address in the transaction must be the one you validate
        MZ SIG: ok--it is my correct address
        Lilly: ok
        Lilly: I contacted Western Union,they are a little delayed with the creation with the transactions for us, the agent told me by this Friday the information will be here for sure. I'm so sorry!  
        MZ SIG: Guess I will try again Friday--Thank you Lilly )
        MZ SIG: Also, Thanks for making the effort to find out for me--you the only one that did!
        Lilly: Thank you so much!
        Lilly: I will keep an eye on this transaction
        MZ SIG: UI appreciate you!!
        Lilly: It has been a pleasure to assist you! Thank you for visiting us. Please let us know if there is anything else that we can help you with.
        Lilly:
        Lilly: Have a wonderful week!
        MZ SIG: Thanks, you too Lilly!!
        Lilly: Thank you!

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        coxwel

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        Lilly: I contacted Western Union,they are a little delayed with the creation with the transactions for us, the agent told me by this Friday the information will be here for sure. I'm so sorry! 


        lol! i dont think they ever contacted wu about this ;-) these people have no shame to lie to their customers in such a stupid way.. omg..


        cheers

        coxwel
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        blueday

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          This casino is one of the "warning sign" casinos unfortunately, so don't expect too much from them.

          blue
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          JordanG

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          Yes, Dont expect much, I waited over 5 weeks for a $1000 withdrawal from palace of chance, a casino in their group,"virtual casino group" they are rogue, check out the rogue list on casinomeister.com  man..I went through the same bullcrap you did! Dont think that you will get your money any time sooner than 3 weeks, if not 5-6 weeks
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          xMOONx

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          I finally got tracking # for WU--I get a whopping--72.00--LMAO--cost me 28.00 and 7 weeks of BS! Time I look for better casino"s!

          Paid $72+$28 fees Western union  >:(
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          cobra

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          I don't understand how you can put this site Down,ive never had any problems with them.If your needing help at club player then Ask for Kyle he's a Retention person and can fix anything you need. Just tell him ken said you might be able to help.I'm well known thier.He will know who your talking about.
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          LHofsdal

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          No Problems there? Are you willing to wait over a month for your cashout? I withdrew 1000 dollars on October 18th and it was finally approved on November 10th and I still have NOT received the check, I think they have a problem!

          LH
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          coxwel

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          just look at complaints in the whole forum...

          mostly connected to virtual...


          i have no more questions...



          cheers

          coxwel
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          xMOONx

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          cobra wrote:

          I don't understand how you can put this site Down,ive never had any problems with them.If your needing help at club player then Ask for Kyle he's a Retention person and can fix anything you need. Just tell him ken said you might be able to help.I'm well known thier.He will know who your talking about.


          I'm well known there too & I've spent alot of money there! I've talked with Kyle and all the rest of them--still doesn't matter--takes forever to get my money!! cobra--You ever tried to make a withdrawal? If so, how long did it take to get paid?
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          cobra

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          Yes,I have withdrawn 3-4 times and got my funds in 3 weeks.I have one large one i'm still waiting on,but was told next week i should see it.Was told last week that things are backed up.Well i can only say that i have allways received my money.Some are longer then others and yea i feel its BS but you still get it.

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