Club world problem

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Last post made 13 years ago by Joseph Kennedy
TAAADAAA
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  • TAAADAAA
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  • did anybody have a headache trying to send your docs to club world group, but keep getting rejected?

    I scanned my ID, CC, all other docs at Fedex Kinko, they all looked clear to me, but club world said they looked fuzzy,  shocked shocked .  None of other casinos rejected my documents before, but club world group.  I rescanned and resent them my docs, and will wait for them to approve it on Mon next week.  They problly reject it again because I scanned the docs like I did before.  It costs me about $10 or more every time I do the rescan.  My withdrawal is only $200 and if they make me rescan 20x, I problly just forget about this cash out, lol. 
    I can use a camera to take pics of the docs, but I do not have one.  shocked shocked shocked shocked

  • We've seen this prob. before from this casino.  I'm very surprised I have to say.

    blue

  • Hi Taaa,

    I have not sent in docs to Club World but i have to Lucky Red. Being that they are sister sites and it is all from one main office i would think it is the same. I have not had a problem thankfully. Although it has bee some time since i sent them in.

    I am wondering why you go thru the hassle of kinko. I take pictures of my docs on my cell and email them to casinos.

    Lips
  • I have my own scanner/copy/fax machine.. but sometimes i have had them say they are fuzzy, so i do what lips does and take a picture with my cell, but i also have a nice digital camera, so if that don't work i take a picture with that.. then if that don't work i have my pc cam.. lmaoo..
    A long time ago i went through UPS store and at that time i was told the fax was blurry.. they might be telling the truth..
    Taaa borrow a friends cell and take the picture, send it to your email so you can have copies of your own and see them for yourself.

  • This is not the first time I have heard of this from this group of casinos. I know that they are real picky about their docs. I don't play there, so I haven't experienced it for myself.

    I hope you get it settled soon. Good Luck TAAA.


    :-*

  • I had them reject a set of docs I had been using for all the other online casinos.  Ended up having to use a digital camera for everything.  The good news is these casinos are very quick paying once you do get the docs correct.  I really love the aladdins gold / club world / manhattan slots for that.  Normally it's next day with ewallet express unless it's the weekend.

  • I'm frustrated with this group.  My docs were rejected again

    >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(

  • UGH...WTH is going on?

    These casinos are really something lately.

    Good Luck TAAA hope you get your money soon.


    :-*

  • Yeah, it still amazes me with todays technology that are deposits are INSTANT and deposits take as long as they want!!! 

  • Taaaa,
    Did they give you a reason why they were rejected?

    LH

  • i went thru this grief with luckyred, and will never use any of their group...runarounds galore

  • I used a digital camera to take pics of all the cards, and yes they ask me to resend again, telling me to take pics lean to monitor, dam dam dam

  • Taa have you talked to the rep here? This is really too bad cuz i have had great success with quick payouts and customer service.

    What are they saying is the prob?

    Lips

  • Thank you for the email. We will need you to make new pictures of the cards, please lean them against monitor or something in the house and resend them, same please for the back side of the cards. We also need copy of ID if you could do same thing it would be great. Thank you.



    Regards, Ivet

    Cashier



    Taa have you talked to the rep here? This is really too bad cuz i have had great success with quick payouts and customer service.

    What are they saying is the prob?

    Lips

  • Hmmm i set my on a a dark back drop which is my kitchen table that is black. Lean directly over it and snap the pic.

    Do they seem unreasonable or is the pics a bit fuzzy?

    Lips
  • I borrowed a friend camera to take pics, so I have to wait til he gets home later tonite to borrow it again.  I checked all the pics, it looked clear to me before I sent them, but I just dont know.  It seems like they never satisfy with anything  sad sad sad

  • That is a shame taaa, just don't give up hope here. This group once you get settled is very reliable. I trust them more than any other casino. I literally get paid in a matter of hours.

    Be patient and get over this hump. I think you will be happy once you do. And please contact the rep here to help you out.

    Let us know how it all works out.

    Lips
  • I hope things will be all good...

    Many great suggestions and hopefully they will accept your docs this time.

    I learned from these posts something I didn't know about sending docs... smiley

  • they made me send and resend and retake pics....i use the same pics at all other casinos and never has another asked for diff copies

  • My learned lesson was they might accept verification form and utility bill by scanning, but ID and credit cards have ZERO chance of being accepted if you scan them. 


    I hope things will be all good...

    Many great suggestions and hopefully they will accept your docs this time.

    I learned from these posts something I didn't know about sending docs... smiley
  • I hope you get it figured out soon.


    :-*

  • Why wont they accept a creditcard thats scanned? my scanned copies is like looking at the real thing.

  • excuses? I use the same scanner and only they ever tell me 'rescan them'

  • lol thats just bad excuses, wonder if i should just drop this group if so hard to get documents approved.

    Which is best anyhow lucky red or alladins?

  • from my perspective lucky red isnt worth the aggravation when other rtgs dont give you a 10th of the grief

  • I took the previous pics at night and they rejected all of them, so I just took pics of all my cards this morning and sent them in.  This is the respond I just received,

    The copies you send were all blur. Please re-send them in sharper copy.


    darn, what else can I do?

  • go to a copy shop, if they complain, at least you can say 'look, how fussy are you? these were done by professionals'

  • OMG Taaa...Ridiculous, this is!

    I would go to a kinkos again, scan them put them on a disk, and send it to them that way!

    A scan isn't blurry....

    EDIT: I just saw that you already scanned them at Kinkos shocked

    This is a delay tactic if I ever seen one. Shame on them, they are a reputable group.


    :-*

  • I don't think they are
    They did the same to me

  • players who got your documents accepted with this group before, please show me the way  ;D grin because I really dont know what else I can do to get them accept my docs
    help help help help please


  • I don't think they are
    They did the same to me


    I meant reputable, as quick payouts and never not paying. However, this is not the first time I seen this same situation. I have heard alot of people having problems with them accepting their docs. I know it's a delay tactic.


    :-*
  • i sent more documents than they should or could possibly get...govt id, faxback, cc scans, lease balh blah blah
    after 30 or so emails all i got for my time was every excuse not to pay out, a locked acct and a 'tough noogies'...i will never recommend this group
    i wish you well, but suggest an rtg that says 'cool, got your docs, ty, heres your money' like Lock or BP

  • I agree dtsweet, I don't play at Club World Casinos for different reasons. My account was locked with no explanation. Their CS was short, rude, and not very helpful.

    I have my docs on file at BP. That is the only casino I play with from now on. Sure they got some maintenance issues, however their CS and Management are top notch IMO.

    Good luck TAAA, I hope they don't keep giving you the runaround, and I hope we will hear a happy ending to this drama soon.


    :-*


  • players who got your documents accepted with this group before, please show me the way  ;D grin because I really dont know what else I can do to get them accept my docs
    help help help help please


    Hi Taaa,

    I am flabbergasted that this is happening to players. I literally turned in my docs one time which was completely hassle free! I not sure if they have gotten tuffer or using delay tactics.which i have never felt from them in my personal experience.  

    May i ask you what exactly are the documents you are sending in. Also if you get a pics from a cell sending them via email then you must have a copy for yourself. How do they appear to you?

    I took pics from my cell and laid the docs on the table and snap the pics directly over it. Zoom in the pic before taking so that the doc is legible.

    When sending pic to your email and saving it, view it and enlarge or crop as necessary.

    Have you spoke to the rep here about this problem? I really hate to see this happening because they have been so reliable and quick payouts for me.

    Lips

  • I took two sets  of pics, one with my card stading up against the wall, the other is lay down on the floor.  Yes they looked clear, but this was just the way I saw, not clubworld.  I sent docs for each card in a single email, and before I sent in the 4th one, I received a rejected email already that all cards looked blur.  Yes, I contacted clubworld Rep here at LCB, he asked me to retake pics in different angles.  I'll try to do it again tomorrow when I can borrow a camera from a friend.

    sad sad sad sad

    I'd prefer to scan my cards by the scanner, but I know my docs have zero chance of being accepted


  • I took two sets  of pics, one with my card stading up against the wall, the other is lay down on the floor.  Yes they looked clear, but this was just the way I saw, not clubworld.  I sent docs for each card in a single email, and before I sent in the 4th one, I received a rejected email already that all cards looked blur.  Yes, I contacted clubworld Rep here at LCB, he asked me to retake pics in different angles.  I'll try to do it again tomorrow when I can borrow a camera from a friend.

    sad sad sad sad

    I'd prefer to scan my cards by the scanner, but I know my docs have zero chance of being accepted


    I sent all my docs to them via scanner.  No problem.  Accepted on first try.

    medtrans
  • how long ago did you send your docs medtrans?


  • how long ago did you send your docs medtrans?




    Well it was quite a while ago.  Probably more than a year.  Maybe they have changed the way they do things.  I play at this group all the time.  Never had a problem with a payout and they are fast.  I use quicktender.  Hopefully once you get past the document problem you will have the same experience I have had with them.

    medtrans
  • Scan, take pictures, etc etc - send em about 5 copies of each one and tell them to pick the clearest. 

    I think you should ask for clarification as to what exactly is the problem with the scans/pics - they won't be blurred or you wouldn't send them!  I would also ask what application they are using to look at them with - it could be a problem there.  I'm just clutching at straws here Taaadaaa.  You must be pulling your hair out.

    blue


  • yeah, problly will send them 5 copies of each card next time, lol.  If they still reject the docs, then I might hire a professional photographer to take the pics of my cards, lol, but wait, the money I will have to pay for a professional photographer is more than the amount of my cashout at manhattan slots.


    Scan, take pictures, etc etc - send em about 5 copies of each one and tell them to pick the clearest. 

    I think you should ask for clarification as to what exactly is the problem with the scans/pics - they won't be blurred or you wouldn't send them!  I would also ask what application they are using to look at them with - it could be a problem there.  I'm just clutching at straws here Taaadaaa.  You must be pulling your hair out.

    blue
    Rated:

    2/ 5

  • OMG OMG, after a month of scan, rescan, take pictures, retake pictures of all my docs, they finally accepted all my docs.  I'm like A FAT KID LOVES CAKES after reading this message,

    Thank you for sending in the verification documents.

    I can confirm that we have now received everything we require to verify your account and I have made the required updates to our admin systems to reflect this.



    If you have any further questions please do not hesitate to contact us,



    Regards,



    Daniel

    Cashier

  • lol gratz taaadaa about time they approved them, but this is also the reason i almost dont wanna deposit there anymore if having to go through all that to get paid.

  • LOL I am glad you got it straightened out!

    A fat kid that loves cake..lmaoooooo



    :-*

  • Im not going to deposit at club world casino because of all this trouble with doc. They will loose a lot of players because of that. I think it is disquisting! hm how to spell this word!!.....how casinos delays payments....of purpose..when it can be don in minuts..

  • Like medtans i have to agree with her 100%. Although i too sent them in about a year ago. I think here what my be a good tip for anyone wanting to play at a casino....

    Send in your docs first before making a deposit. I bet ya they will accept them a hell of a lot faster because they want your deposit verse sending them in after a withdrawal request.

    Just as a side note......i love this group and have not been happier with than any group i ever played at. Once you start rocking they are good as gold!

    Lips
  • I am super duper surprised to hear this about Club World. 
    I have my own scanner here and sent them my docs just once, with no problems whatsoever.  Everything went as smoothly as a newborn's ass. 
    On top of that, I find it difficult to believe with todays technology, that a digital scan/ photo of your documents, would be illegible.  I mean, you literally have to try and screw things up in order to make it that fuzzy.  If anything, its delay tactics on their end.  But again, I have to say, I'm very surprised to hear this about ClubWorld, as I've always had my cashouts there completed in timely manner

  • Aladdins Gold rejected my DL photo last week (same photo has worked at every other casino and poker site known to man).. they also insist I send in the faxback cc form, yet I only deposit with quicktender.

    They are a part of the club world group, right?

    All the same.. $500 in deposits over two days and they could only squeeze me out a $25 freebie..

    Uninstalled.

  • Yep, they are part of Club World.


    I uninstalled a while ago for the same reason...Tons of money deposited, and nothing in return..Like they didn't care if they had my business or not, is what it seemed like to me.



    :-*

  • @ Lips:  I tried sending in my docs to various online casinos once---they rigged the games...trust me, you send in your docs first don't worry about a cashout...

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