coolcat casino is a liar

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    Last post ago over 5 years by caseyk
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    carlagold

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        carlagold

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        I'm tired of so many lies in coolcat casino!!  they do not fulfill  promises
        i won $ 380 from a free chip and have enough time and they are always playing for next weeks,, said it was 12 days to approve and already spent almost 30! they think I'm stupid.  read below:

        Reference #: LTK146056285659X
        Please use this reference number for any correspondence in regards to this issue.

        Subject: When you were offline (via LivePerson)

        Dear CoolCat Member,

        This is Raymond with CoolCat.

        Im  sorry  our  priority  are  depositors  ,  but  hopefully  your  payment  will  be  soon 

        Best wishes,

        Raymond
        CoolCat Withdrawals Department
        You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
        Email: withdrawals@CoolCat-Casino.com



        ========== Original Message ==========

        From: carla inacio <>
        Subject: cashout

        ´´we hope to have all the payments for non depositing customers soon , contact us back next week hopefully we will have new information ´´

            is ridiculous to keep repeating that phrase every time i ask about withdrawal!!
        why not honor your word and fulfill what was agreed? is possible that I am dealing with people without words
        everything that you speak here this posted on my blog and all that talk is with the intention of deceiving people...

        the mere fact of being a winner of a free chip does not mean I have to be the last to receive...if i not had won no would  have no problem to deposit as any other player..
        meet the agreed deadline for the honor of the casino... would be good to attract good players..


        Reference #: LTK146056285659X
        Please use this reference number for any correspondence in regards to this issue.
        Subject: When you were offline (via LivePerson)
        Dear CoolCat Member,
        This is Raymond with CoolCat.
        docs  on  file  since  3/3/2010 8:14:13 PM 
        any withdraw  for regular depositors or customers  is going a take between  10 business days (if you have the documents on file, the withdrawal process will start ) to get approve and 7 more to cash out,you should receive an email , all must be done by email or live chat support, also you can see in your casino account history when its  approved 

        Best wishes,
        Raymond
        CoolCat Withdrawals Department
        You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
        Email: withdrawals@CoolCat-Casino.com

        THE CASINO SHOULD FULFILL THE WORD!!!


        CARLAGOLD

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        PetarC

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        I tried to settle this with Cindy and CoolCat Casino, but to no avail.
        I registered real money account at Cool Cat with no problem whatsoever (even though i am not supposed to be able to do that because i am from Croatia).
        Several days later i received an email, on my .hr domain email (if i am not allowed to play for money or take bonuses why did they send it to me).
        I supposed something has changed in their policy and went to play. I met all playthrough requirements, and their software said i can withdraw $100, so i go to cashier and applied for a withdraw. No messages there to suggest i cannot withdraw (and supposedly, you should block those who are not allowed to play, right?).
        But at that time problems occured. They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play!
        Even at the time i exchanged emails with Cindy Greco I was receiving more offers from CoolCat Casino!
        One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play (let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now).

        All i wanted is $100 i earned after THEY invited me to play and gave me promotional code.
        I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it!

        They screwed me for $100, but i am writing this to stop them from cheating on others. Don`t go and play in CoolCat Casino, because they will find a way to cheat.

        I am sorry i had to write this, but i tried to settle it with them. $100 would not be a big prize to pay if you have people who works for you but they do not know their own rules.

        Imagine the situation where someone invites you to their restaurant for a meal, telling you it`s free, but when you finish it, they say you must pay because some ancient rules apply. Never mind they invited you!

        I do not like when someone takes me for a fool, and CoolCat Casino did just that. Don`t let them make you a fool too.

        I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again. It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again.

        CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice.
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        lua

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        hey,

        First this email from support is nuts:

        Dear CoolCat Member,

        This is Raymond with CoolCat.

        Im  sorry  our  priority  are  depositors  ,  but  hopefully  your  payment  will  be  soon 

        Best wishes,

        Raymond
        CoolCat Withdrawals Department
        You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
        Email: withdrawals@CoolCat-Casino.com

        The priority is depositors comment is crazy. They are not nice at all (although I have seen worse)

        What I don't get is how you could open an account if you are from Croatia and they don't accept people from there. In this case it seems that there is nothing you can do if Croatians can't play. And it's really sad that they think that Yugoslavia still exists, WTF?...

        it's really important to read the terms and conditions of a casino before investing your time and money there, if not you can get unpleasant surprises like this.
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        dtsweet

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        I must be hungry cuz I'm fishin' chips!
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        if any of you did any research, this wouldn't come as any kind of surprise; this casino is listed as rogue or blacklisted in pretty much in any place you look
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        wnanhee

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        Hi PetarC.

        I see you posted the same exact post at three different section/topic.

        I have merged both your posts with an existing topic since there is no reason for the same exact content in multiple places and left the one in the direct casino support.

        Thanks.

        EDIT.-on reflection I now deleted the duplicate post from N/D section as it would be a pointless leaving it,
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        angeleumi

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        Kindly post here please what are the member casinos of coolcat.  I won't ever play with their group again upon knowing their member casinos. I think everything over if the time comes that they would be able settle all of this mess.

        I support you PetarC and carlagold.
      • Cool cat casino

        cindygreco

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        Dear Lua:

        This is Cindy Greco; Sr. Affiliate Marketing for Gwages. Please send me an email to cindy@gwages.com with your Coolcat Casino username and I will check into this matter ASAP.

        Cheers

        Cindy Greco
      • Cool cat casino

        cindygreco

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        Dear PetarC:

        As per Coolcat rules available on the site:
        http://www.coolcat-casino.com/about/terms-conditions.php

        Croatia appears listed as the restricted countries to play either for fun or for real money. This is the reason free chip winnings were voided and account closed

        Cheers

        Cindy Greco
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        caseyk

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        You can deposit, but can't cashout there...stay away from this group of casinos as they have been rogue for years now.
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        Cat50

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         spin time

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        heed the warning signs uys i know its been boring and your frustrated but try to be patient hopefully things will get better
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        cindygreco

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        CarlaGold:

        If you still have an issue with Coolcat please send me an email to cindy@gwages.com

        Cheers

        Cindy Greco
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        caseyk

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        Well, at least they may be trying.  More than I can say for the top rogue of all rogues, GoldVipClub casino.

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