Crazy Luck Casino Complaint!

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    Last post ago over 4 years by Cat50
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        • Started by
          Newbie
          7
        • last active 8 months ago
        Im very angry with how this casino operates, i requested a withdrawal on feb 2nd for $250 i sent in all the forms requested deposited even 3 times, and am still waiting everytime i contact them they give me a answer like "ourfinance dept is not here" or "still processing" contact us later. Its been 3 weeks since i got the email that my docs have been approved.  My username is msupuk. Any guidance as to what to do next is appreciated!R
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          admin
          6671
        • last active 1 hour ago

        Thanks for this post from:

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        • 2d4818989f1ca7ccfaccc9b2527a6916
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        Hi Mfikic,

        I will notify the Casino Representative about your issue.

        cheers
        Zuga

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          Newbie
          7
        • last active 8 months ago
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          7
        • last active 8 months ago
        Any response yet? I tried contacting them again on the 6th, they said within 36hrs and well its been 2 days and still nothing. 
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          admin
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        Thanks for this post from:

        • 2d4818989f1ca7ccfaccc9b2527a6916
        I can understand your frustration and to wait this long is ridiculous. I am sure as soon as Zuga hears from them he will let you know. Sit tight a bit longer and hopefully it can be straightened out.

        Lips
      • Me
        • Replied by
          admin
          6671
        • last active 1 hour ago
        Hi Mfikic,

        i got a hold of their representative. They will look into your case and get back to me.

        As soon as I learn more you will be the first to know.

        Zuga
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        • last active about 4 years ago
        I have deposited eight times and have two wire transfer withdrawals at Crazy Luck casino that I am waiting for.  They were requested January 17, 2012 and February 1, 2012, and show complete as of March 1, 2012.  Their live help has said 5 more working days, then 24 more hours, then a few hours more.  No response to emails I have sent to them.  They still have not been deposited into my bank account.  Help!  My casino ID is roncsr.
      • Me
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          admin
          6671
        • last active 1 hour ago
        Hi roncsr,

        Ive emailed your user name as well.

        Zuga
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          Newbie
          1
        • last active about 5 years ago
        You are not the only one who disappointed in this casino! A few girls from my women craps society also had problems with operators and their deposits!
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          Newbie
          7
        • last active 8 months ago
        Glad im not the only one, but sorry anyone else has to deal with them.  They're ridiculous!
      • Me
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          admin
          6671
        • last active 1 hour ago
        roncsr wrote:

        I have deposited eight times and have two wire transfer withdrawals at Crazy Luck casino that I am waiting for.  They were requested January 17, 2012 and February 1, 2012, and show complete as of March 1, 2012.  Their live help has said 5 more working days, then 24 more hours, then a few hours more.  No response to emails I have sent to them.  They still have not been deposited into my bank account.  Help!  My casino ID is roncsr.


        Hi roncsr,

        I was informed that your cashout has been processed and it should hit your back acct soon.

        @Mfikic

        Please PM me your wire details ( Swift code, IBAN no./Account no. , Bank address, Beneficiary address etc. )

        cheers
        Zuga
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          Jr. Member
          72
        • last active 1 day ago
        >:(  >:(    >:(    >:(

        I have had the same exact experience with CrazyLuck.  I've been waiting for a number of weeks for my $300.11 withdrawal.  Each time I contact them I'm told that it will be just another 48-hours.  (I've been told this three times over the past week).

        This morning, I used Live Chat and spoke to "Shane" who told me that he spoke with the accounting team and that they were processing the withdrawal immediately.  I waited 12 hours and then logged back into the casino and found that the withdrawal was still listed as a Reversible Withdrawal, meaning that it had NOT been processed at all.

        I don't know how they could ever expect me to make another deposit if it is so difficult to retrieve any winnings!
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          Newbie
          7
        • last active 8 months ago
        Shane and henry are who i usually speak to, still nothing so far on my withdrawal....very lousy customer service
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          Super Hero
          1210
        • last active 15 hrs ago
        I knew this would happen with this casino. I wrote about it in another thread. SMH
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          Super Hero
          1588
        • last active 19 hrs ago
              Are there any US friendly RIVAL sites that don't give us a hassle when it comes to cashouts?

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