Dendera (Rival)

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    Last post ago over 6 years by MysticV2u
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    Rubyblue

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        Rubyblue

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        I'm not sure where to post this. I've been cranked because this is one of the Rivals that quit giving anything at all once you've depo'd. I've sent 4 (or maybe 5) messages to support over the last 2 weeks & not gotten anything--not a "bark off" or anything else.
        So I quit depositing. I was a fool. I should've used Vegas Regal but I muffed up my info (flippy fingers, 77 instead of 75) and Dendera let me fix it without faxing (I don't keep a phone line.) I should have known.
        Here it is. Good luck to all who win & cash out.


        All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 5seconds. An operator will be with you shortly.

        You are now chatting with 'Lucy'

        rebersol: account XXXX, at dendera.

        Lucy: Welcome to Dendera Casino Live Support. How may I assist you?

        rebersol: Right. Brace yourself, 'Lucy,' I'm not happy.

        rebersol: But I will tell you why so you can forward it to your management.

        rebersol: When you're ready.

        Lucy: Ok, I am ready and here to help you.

        rebersol: Uh...if you answer.

        rebersol: Ok. I'm a member of all Rivals allowing US players...pause

        Lucy: Ok.

        rebersol: In the last week I've gotten ND freebies from 6 that I DON'T depo with.

        rebersol: Yet, your site gives nothing.

        rebersol: Did I misplace my ? Because I could've never depo'd & gotten the same with Rivals.

        rebersol: I'm thinking I've wasted my . Badly.

        Lucy: May I have your Login name and email address please?

        rebersol: Again, as I put at this beginning, XXXX, XXX@xxx

        Lucy: One moment please.

        rebersol: I've also sent 3 emails to your alleged 'support' which were unanswered. Nice.

        Lucy: Please note that all casino's have their own policies regarding bonuses.

        rebersol: I'm only talking about Dendera, ok. Same thing as when I signed on.

        Lucy: I see you have send some e mails, The mails have been forwarded to management to be reviewed, As soon as it has been reviewed you wil be notified by mail.

        rebersol: Ah. So

        rebersol: "management" is out of town, right?

        Lucy: Management receives a lot of e mails a day, Once they get to your e mail your case will be handled.

        rebersol: See, this is why I think I spent my wrong. Other RIvals are so much better & have true management available around the clock.

        Lucy: Is there anything else I can help you with?

        rebersol: My bad. I don't want to be "handled." I'm not a high roller but I deserve better than watching non depo'ers get bonuses.

        rebersol: Yes. YOu can give me "management" direct address.

        rebersol: Sorry, but support that only says no is useless.

        Lucy: Your e mails have already been forwarded to management.

        rebersol: Right. I need the direct address now please.

        rebersol: Lucy?

        Lucy: You can send your complain to support@denderacasino.com, attn Management.

        rebersol: That addy doesn't work. I've tried it.

        Lucy: It does work because I see two e mails that were sent by you.

        rebersol: You can give me the addy or I'll just post this on the forum.

        rebersol: I've sent more than 2.

        Lucy: We have received 2, Once of them was sent yesterday, As soon as it has been reviewed you will be notified by mail.

        rebersol: Very well then. I'll post this. I'm sorry your site isnt up to standard because there are at least 3 that are able to actually respond. Good luch to you & yours.
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        MysticV2u

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        This is one to stay away from. i had won over 3500.00 withdrew $500.00 had it clear waited and waited. finally I contacted them they kept saying (the famous checks in the mail ) that went on for almost 6 weeks. Finally they said another 2 weeks. Then I get an email that said withdraw failed because they no longer did checks. But i was free to play the 500.00. They deposited it back to my casino account. OK did I miss something here......... If they already sent the check I should have received it, Right? I will never play there again. 

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