Diceland Casino

9,444
views
37
replies
Last post made 12 years ago by Cat50
tkbell
  • Started by
  • tkbell
  • United States Newbie 12
  • last active 7 years ago

Readers of this topic also read:

  • Hello, dear players and forum administration, I would like to share the problem of the DAMA N.V casino group, since I don’t see any other way out, and in the future so that players know about this...

    Read
  • Hello! I am Martina and I have a complaint about Suprabets under license GLH-OCCHKTW0709202017 and licensee Lima Invest N.V. My email at suprabets is m****@protonmail.com and I have occasionally used...

    Read
  • What better way to start the New Year than to take part in LCB's exclusive contest with a $500 prize pool ? 13 real cash prizes await the winners, so let's start - we have lots of new casinos to...

    Read

Please or register to post or comment.

  • I followed the link from lcb.org for the $12 no deposit bonus and this is a copy/paste of my conversation with their live chat:

    Devon1 23:39:37
    Hey there! How's it going? smiley
    Devon1 23:39:39
    We have AMAZING BONUSES for first time players!! Let me know if you would like to hear more!
    tkbell 23:40:02
    isn't there a $12 new player bonus?
    Devon1 23:40:17
    We don't offer freebies but I got a sweet bonus in store for you for just a minimum investment with us smiley
    tkbell 23:41:00
    http://www.dicelandcasino.com/landingpages/DICE500/?sourceID=1012658 shows $12 free
    Devon1 23:41:17
    that's cool
    Devon1 23:41:18
    and?
    Devon1 23:41:29
    why should I listen to them?
    Devon1 23:41:38
    tell them I'll send them a virus
    tkbell 23:42:14
    uninstalling. i've never had such a rude casino rep. i will be copying this text. that is just awful of you to be like that.
    Devon1 23:43:12
    oh
    Devon1 23:43:14
    please do that
    Devon1 23:43:18
    and tell anyone from that website
    Devon1 23:43:21
    to never set foot here
    Devon1 23:43:28
    you'll do me a great favoer
    Devon1 23:43:36
    I will never honor your free chips
    Devon1 23:43:57
    make a deposit once in your life
    Devon1 23:44:00
    won't kill you

    And then he logged me off of the casino

  • I am so sorry you were treated like that tkbell and very glad you posted it! I for one will boycott them for that behavior... would be good to send that chat to a manager at Diceland and perhaps they will do the right thing and shoot him at dawn oops I mean fire him... surprise

  • That is disgraceful tkbell.  I agree you should send that chat to them and complain.  It's outrageous.

    blue



  • I followed the link from lcb.org for the $12 no deposit bonus and this is a copy/paste of my conversation with their live chat:

    Devon1 23:39:37
    Hey there! How's it going? smiley
    Devon1 23:39:39
    We have AMAZING BONUSES for first time players!! Let me know if you would like to hear more!
    tkbell 23:40:02
    isn't there a $12 new player bonus?
    Devon1 23:40:17
    We don't offer freebies but I got a sweet bonus in store for you for just a minimum investment with us smiley
    tkbell 23:41:00
    http://www.dicelandcasino.com/landingpages/DICE500/?sourceID=1012658 shows $12 free
    Devon1 23:41:17
    that's cool
    Devon1 23:41:18
    and?
    Devon1 23:41:29
    why should I listen to them?
    Devon1 23:41:38
    tell them I'll send them a virus
    tkbell 23:42:14
    uninstalling. i've never had such a rude casino rep. i will be copying this text. that is just awful of you to be like that.
    Devon1 23:43:12
    oh
    Devon1 23:43:14
    please do that
    Devon1 23:43:18
    and tell anyone from that website
    Devon1 23:43:21
    to never set foot here
    Devon1 23:43:28
    you'll do me a great favoer
    Devon1 23:43:36
    I will never honor your free chips
    Devon1 23:43:57
    make a deposit once in your life
    Devon1 23:44:00
    won't kill you

    And then he logged me off of the casino



    Hello tkbell,

    My name is Noah and I am the rep for Rome and Diceland Casinos.

    First of all, I am shocked to see this chat. I can assure you, that if a CS thinks he or she can act that way towards one of our players, they are sorely mistaken, and are not long for this career. I am so very sorry you had to go through such an experience.

    I know its easy to draw generalizations from one chat, but this is NOT how our CS handle themselves. Please do not think that this is the kind of service we offer. Diceland prides itself on good customer service. I know the CS manager and she will be livid to see this.

    I will be speaking with Casino management immediately, and will see to it that the person responsible is either punished or fired, and that you are compensated for this outrageous behaviour. I will update you as soon as I have more information.

    Kind Regards,

    Noah
  • Thank you Noah for responding so quickly to my message.  Much appreciated.

    blue

  • Wow, up until a year ago I played at Rome and Diceland all the time.  Til this day I think they have the nicest customer service people so I am shocked.  Let me say I only quit playing there because my bonuses went down the tubes not because of the people.  When Noah says this problem will be taken care of u can believe him.  He is a top notch direct  customer representative here at LCB.

  • Holy Macaroni! If i didn't read the actual transcript i would of never believed it was possible that chat would act this way. Hey i wonder if it is the same guy that posted in "Mad Operator" in No Deposit section??

    Thank you so much Noah for getting right on it and to you tkbell i am very sorry that this happened to you especially for using an LCB link.

    When you think of all the people in the world who so desperately need a job he would be happy so many of our members go there to get a free chip. Without members like ours he wouldn't have a job.

    Nothing curdles my blood more then to have customer service act this way in any business. He truly should get the boot with NO exceptions.

    Lips
  • Thank you Noah. I had sent an email to support but got no reply there and somehow my welcome email & the one I sent disappeared from my email account without me deleting them. (weird I know)

  • keep us updated tkbell,

    I agree with everyone here that this CSR should be fired, period.

  • I haven't heard back from anyone yet on the situation. I have been playing online casinos for years and have never had such an experience.

  • Oh my gosh! It seems that not only was the casino rep rude, he blocked my account! Thought I would reinstall, log in and see if I had anything waiting on me after this ordeal only to find my account blocked.

  • Well, still blocked from casino. Not one single reply to my emails and no word from Noah. I guess I will give up on this casino and move on. How crazy to be BLOCKED from somewhere I've never even played at and was blocked by the rudest casino rep in the history of my gaming experience!!!


  • Well, still blocked from casino. Not one single reply to my emails and no word from Noah. I guess I will give up on this casino and move on. How crazy to be BLOCKED from somewhere I've never even played at and was blocked by the rudest casino rep in the history of my gaming experience!!!


    I'm sure Noah is investigating this and of course, things like this take time.  Maybe give Noah another couple of days and then I'll chase him up for a response as to the current position.

    blue
  • Thank you Blue. I just can't believe even the emails I sent to their support went unanswered. I will wait to see what Noah comes up with. In the meantime, it's off to play other casinos smiley

  • Well it's been 5 days. The worse part is that the casino itself never replied to my emails. Account still blocked. No word from Noah. Normally I wouldn't push the issue on something like this because I am a depositor at casinos I like and am not one of those people just looking for free play but my conversation with this casinos rep is in black & white for everyone to see so I don't see why it should take so long to resolve. I sure wouldn't allow anyone to talk to me like that in person which is what makes it hard to swallow when there is nothing I can do about it. I am new to this forum and it's a shame that my first comment has to be over something like this.

  • Hi Tkbell,

    The more i read this thread the more angry i become. Particularly the length of time it is taking to clear this matter up. I understand Noah is doing his best but he can only do so much before the casino takes some type of action.

    Zuga has been away on business but i did bring this thread to his attention and he said he will address it as soon as he gets back which is today.

    So lets hope we can get this resolved and some form of compensation is offered to you.

    Lips

  • Well it's been 5 days. The worse part is that the casino itself never replied to my emails. Account still blocked. No word from Noah. Normally I wouldn't push the issue on something like this because I am a depositor at casinos I like and am not one of those people just looking for free play but my conversation with this casinos rep is in black & white for everyone to see so I don't see why it should take so long to resolve. I sure wouldn't allow anyone to talk to me like that in person which is what makes it hard to swallow when there is nothing I can do about it. I am new to this forum and it's a shame that my first comment has to be over something like this.


    I will contact Noah again as promised.

    blue

    EDIT

    Message sent.
  • Hi Guys,

    First off, I apologize for the lack of response, I said I would update once I have more information, and I am doing just that. No one emailed me although I have posted my email here: noah@romepartners.com - please feel free to use it for any reason, question or issue.

    The CS could only be fired by the owner and it took a bit of time to conduct the investigation, we do not fire on the spot but investigate the matter fully.

    I'm pleased to tell you that Devon IS getting fired, and will be leaving by week's end. Please believe that that is not the type of Customer Service we want any of our players to receive.

    As for the account being blocked, I will speak to the Casino at once and see that it is unlocked,  I asked before that you receive that bonus plus compensation, I will see to that as well.

    tkbell, I'm truly sorry you had to wait on my reply, but I try to update when I actually have news, I was by no way forgetting or ignoring this. Please next time, if you think I am taking too long, feel free to email me and as others I'm sure have seen, I answer very quickly. 

    Kind Regards,

    Noah



  • Thank you Noah. Once again, a very speedy response to my message.

    I'm thrilled to hear that Devon is being fired.  He certainly deserves it.

    blue

  • I am just beside myself with happiness for this result... I feel like it is a victory for not only tkbell, but for LCB and all its mods and members... a strike against customer disservice!  No one is more deserving of losing his job than this thumbs_down Devon thumbs_down person. YAHOOOOOOO  thumbs_up thumbs_up thumbs_up thumbs_up thumbs_up thumbs_up thumbs_up

  • What an excellent Casino Rep. well done smiley

  • Thank you Noah for your help. I hope you know I didn't set out to cause trouble or get anyone fired. It just literally shocked me for the comments I was getting from him and he didn't even know me. Jobs are hard to come by these days and people that have them should be grateful. I will be patient and wait to hear from you. Thanks again.


  • Thank you Noah for your help. I hope you know I didn't set out to cause trouble or get anyone fired. It just literally shocked me for the comments I was getting from him and he didn't even know me. Jobs are hard to come by these days and people that have them should be grateful. I will be patient and wait to hear from you. Thanks again.


    You have caused no trouble tkbell , in fact you have done a service to everyone by bringing this awful person to the attention of the casino.  You did not deserve to be spoken to like you were and you did the right thing in posting it on the forum.

    Justice has been served as he certainly got what he asked for.

    blue
  • Thanks Noah for keeping us updated on this. You are awesome and i do realize that there is only so much you can do and it's up to the casino to handle it. I am sure it has been as frustrating for you as it has been for all of us.

    Lips
  • Thank you very much, but it is as blueday says - tkbell has done a service to both casino and players by pointing out this person. So thank you tkbell and  once again I'm sorry you had to talk to someone like that. Indeed people that have good jobs should do what they can to keep them, so please do not feel like you got this person fired, with such behaviour - it was only a matter of time.

  • smiley
  • Well folks, it's been 16 days since my first post on this and I still haven't heard anything and am still blocked so I guess I'll just get over it, uninstall Diceland and move on. Thanks for all your support on the issue.

  • This is very bizarre tkbell, I will check on this immediately. In the future please don't wait tell me right away so I can go check it out for you.

    I'll update shortly.

    Kind Regards,

    Noah

  • Thanks Noah. Per your comments on Sept. 13th I was waiting for you to have my account unblocked and you mentioned compensation (which is not really what this was all about. I do not go around looking for something for nothing).

  • I did and I saw the order go out, something must have went wrong with the unblocking, that can happen with IP blocking, I'll make sure this is resolved and update you soon, it may take a day or two because its the weekend but I'll make sure it gets done as soon as possible. Sorry about the hassle tkbell.

    Cheers,

    Noah


  • Well folks, it's been 16 days since my first post on this and I still haven't heard anything and am still blocked so I guess I'll just get over it, uninstall Diceland and move on. Thanks for all your support on the issue.
    [/quote]

    That's a hell of a patient wait tkbell.

    [quote author=noahromecasino link=topic=19275.msg188062#msg188062 date=1316816427]
    This is very bizarre tkbell, I will check on this immediately. In the future please don't wait tell me right away so I can go check it out for you.

    I'll update shortly.

    Kind Regards,

    Noah


    I agree with Noah here.  Definitely don't wait so long "next time" tkbell  (hopefully there won't be a next time).

    blue
  • Hi tkbell,

    Can you please check if your account is accessible? I was told it should be working with a bonus inside. Please let me know if it isn't.

    Kind Regards,

    Noah

  • Yes Noah it is. Thank you for everything. smiley


  • Yes Noah it is. Thank you for everything. smiley


    A bit of news which is good to hear tkbell.

    blue

  • Yes Noah it is. Thank you for everything. smiley


    thumbs_up Hope they gave you a nice bonus! And I hope you win, win, win!  money money money
  • omg, im so sorry i missed this thread from the start, i dont know how i missed it, im so sorry what happened, when i read that chat log tkbell wrote i was soo shocked, and i bet it was the same person who wrote that *mad Operator* thread too.....

    I am sooo happy that Devon got fired......

    i really hope u have good luck now tkbell and win a progressive smiley

    gl and welcome to the forum

    LuckyRJ

  • glad everything worked out HAPPY SPINNING

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Sylvanas
Sylvanas Serbia 27 days ago
229

Let's welcome spring with another real cash contest! We've had many new casinos launching and of course - we want to test them all! Choose a casino to test and take part in the March contest for a...
March 2024 $500 REAL CASH Contest: Let's Test Casinos!

Melcb
Melcb 15 days ago
16

Reel Fortune Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: 40 free spins on slotCa$hablanca How to claim the bonus: Players need to sign up through our LINK . once registered...
Reel Fortune Casino Exclusive No Deposit Bonus

MelissaN
MelissaN Serbia 2 months ago
10

Slots777.Casino - Exclusive Free Spins New players only! - NO US 20 free spins on Fruletta How to claim the bonus: Players need to sign up through our LINK , open the game and the free spins will be...
Slots777.Casino Exclusive No Deposit Bonus