Do We Have a Rep For Lock Casino? Very slow payout

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    Last post ago almost 7 years by medtrans
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    lakoda13

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        lakoda13

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        I am wondering if we have a rep for Lock casino to answer some questions on why their payout times have suddenly become so slow.  I made a chashout in two days a few weeks ago.  Now I have a pending withdrawal that was approved Sunday and live chat is telling me it is scheduled to be sent out next week.  Sounds fishy to me.  It is approved, and should be paid immediately.  Anyone have an idea how reputable this casino is? 
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        Oberg87XX

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        I got payed twice, and the last time it took only a few hours. so it sounds weird...
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        justakiwigirl

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        thats weird, I too have withdrawn money from Lock, and it took 8 hours from when I sent in docs to been n my netteller acct, which method are you drawig to
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        lakoda13

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        I am using ewallet express.  Yesterday live chat told me it would be sent in a week but gave me an email address for payouts.  They emailed me and said they sent the funds yesterday.  I just contacted ewallet express and they have not recieved it.  I am very disappointed.  I do NOT like being lied to.  Waiting, fine.  But don't lie to me!!!

        I was so impressed with my first withdrawal.  I have been playing there almost exclusively since.  But this one is giving me a really bad feeling.  To lie to a player and say a withdrawal is sent when it isn't seems like something OTHER casinos do. 

        I am hoping it was just a glitch. 
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        lakoda13

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        It appears the problem was with ewallet express.  I am not sure why the live chat rep said a week.  Lock gave me a confirmation code.  I tried calling ewallet and they were totally unhelpful.  But within an hour Lock had responded to my emails, resent it, and I was paid.  Lock did an awesome job.  Ewallet -- not so much.

        I am not too impressed with ewalletexpress.  Does anyone know if there are any other ewallets that accept US players that have better customer service?  I would love to change providers.  Does Netteller take US customers?
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        medtrans

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        Lakoda,

        I use usemywallet.  Never had a problem.  Their withdrawal fee to my bank is a flat $30 no matter what the withdrawal amount is.  I know ewalletexpress charges a percentage of the withdrawal.

        I am in the US.

        medtrans

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