Do we have Golden Casino support?

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    Last post ago about 7 years by blueday
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    Headline back 23

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      • Avatar 18318
        • Started by
          Hero Member
          868
        • last active 5 months ago
        This was my conversation with live chat.



        You are now chatting with 'David '

        David : this is David

        David : Thank you for contacting customer care , how may I assist you?

        you: I contacted support about a code I got in an email from Golden casino. Do you know how long it would take to go through?

        you: You there?

        David : yes

        David : sorry for the late response

        David : we could check on that request for you

        David : May i please have your full name, date of birth and email address please?

        you: ok

        you: Jacob Blackwood, 04/, and georgiaboy200

        David : thanks for the info

        David : Please allow me a few minutes to verify your account.

        you: ok

        you: Hello?

        David : I'm still here, I didnt' forget about you. We are a bit busy and your patience is appreciated.

        you: Ok just wondering. This is the 3rd time I have tried to find out.

        you: Last 2 times I was left hanging

        David : hi

        David : thanks for holding

        you: yes

        David : I was checking on your casino account

        David : and the latest reqeust you got was for a tournament

        David : do you have the bonus code of the bonus you was claiming

        David : and the exact date

        you: I can get the code

        David : that be great

        you: VT570

        David : this is the mistery bonus

        you: Yes

        David : this is expired

        David : it expired on the 24th

        you: and I asked about it on the 24th like the email said

        David : you could have called on that same bonus on the 25th

        you: Also was left hanging twice by support

        David : but now  it is way too late to call on that bonus

        you: I asked the 24th and the 25th

        you: And was left hanging both times.

        you: with mo responce

        you: no*

        you: Email says call or use live chat to claim bonus

        you: Woo-Hoo! There's a Free Cash Bonus waiting for you. How much will it be? Contact Customer Support to find out and claim it. No deposit necessary. MYSTERY BONUS CLAIM CODE: VT570 Mystery Bonus - Call to Claim Contact Customer Support with your Claim Code to have your bonus credited to your account. Bonus Rules apply. Call 1-888-338-7694 or Use Live Chat Support to Claim Your Bonus •This bonus is not credited automatically •Contact Customer Support with your Claim Code •This bonus can be claimed once on February 24, 2010 •The Crown Jewels VIP Rewards Program is also available where applicable

        David : ok

        David : Please allow me a few minutes to verify your account.

        you: For real?

        you: ok

        you: Hello?

        David : thanks for holding

        you: ok

        David : we tried to find on your live person chat file to see if we got any files from you calling that time a

        David : and we could not find any

        you: Your kiddin right

        you: I talked to a lady, and she said my request was being sent to the crediting department

        David : we got here that the last time you have contact us by chat was on the 18th

        David : ok

        David : you talked to someone

        you: on here

        you: chat

        you: about the code

        David : there is no files on that

        David : we have check on that already

        you: Your kidding right

        you: Does this thing log every conversation?

        you: If im left hanging does it log the conversation?

        you: I talked to a guy the second time, he got my info, and then I never heard back from him. Like 2 hours

        you: Hello?

        you: Ok so im left hanging again?
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        • Replied by
          admin
          20578
        • last active 4 hrs ago
        Hi Jacob,

        I moved your post from Direct Casino Support.  Only new casino reps can create threads in there.

        blue
      • Avatar 18318
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        • last active 5 months ago
        Ok, thanks blue.
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        • Replied by
          admin
          20578
        • last active 4 hrs ago
        Jacob - what a joke their support is.  So you were left hanging yet again for  a third time.

        Do you also request the chat to be sent to your email?  If you don't, I suggest that you do this everytime you speak on live chat, even if your problem is resolved as it serves as evidence for what was said and when it was said.

        In answer to your question about having a rep from this casino, the answer is no.

        blue
      • Avatar 18318
        • Replied by
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        • last active 5 months ago
        Ok thanks blue. I should of told the lady that said my request was being sent to the crediting department to send a copy of the chat to my email. Didnt know I could do that. I cant believe they actually said I never spoke to anyone. Really amazed! Dont think ill deposit there anymore.
      • Index
        • Replied by
          admin
          20578
        • last active 4 hrs ago
        JacobBlack wrote:

        Ok thanks blue. I should of told the lady that said my request was being sent to the crediting department to send a copy of the chat to my email. Didnt know I could do that. I cant believe they actually said I never spoke to anyone. Really amazed! Dont think ill deposit there anymore.


        Probably a very wise move Jacob.

        blue

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