Do we have Golden Casino support?

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Last post made 14 years ago by blueday
JacobBlack
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  • JacobBlack
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  • This was my conversation with live chat.



    You are now chatting with 'David '

    David : this is David

    David : Thank you for contacting customer care , how may I assist you?

    you: I contacted support about a code I got in an email from Golden casino. Do you know how long it would take to go through?

    you: You there?

    David : yes

    David : sorry for the late response

    David : we could check on that request for you

    David : May i please have your full name, date of birth and email address please?

    you: ok

    you: Jacob Blackwood, 04/, and georgiaboy200

    David : thanks for the info

    David : Please allow me a few minutes to verify your account.

    you: ok

    you: Hello?

    David : I'm still here, I didnt' forget about you. We are a bit busy and your patience is appreciated.

    you: Ok just wondering. This is the 3rd time I have tried to find out.

    you: Last 2 times I was left hanging

    David : hi

    David : thanks for holding

    you: yes

    David : I was checking on your casino account

    David : and the latest reqeust you got was for a tournament

    David : do you have the bonus code of the bonus you was claiming

    David : and the exact date

    you: I can get the code

    David : that be great

    you: VT570

    David : this is the mistery bonus

    you: Yes

    David : this is expired

    David : it expired on the 24th

    you: and I asked about it on the 24th like the email said

    David : you could have called on that same bonus on the 25th

    you: Also was left hanging twice by support

    David : but now  it is way too late to call on that bonus

    you: I asked the 24th and the 25th

    you: And was left hanging both times.

    you: with mo responce

    you: no*

    you: Email says call or use live chat to claim bonus

    you: Woo-Hoo! There's a Free Cash Bonus waiting for you. How much will it be? Contact Customer Support to find out and claim it. No deposit necessary. MYSTERY BONUS CLAIM CODE: VT570 Mystery Bonus - Call to Claim Contact Customer Support with your Claim Code to have your bonus credited to your account. Bonus Rules apply. Call 1-888-338-7694 or Use Live Chat Support to Claim Your Bonus •This bonus is not credited automatically •Contact Customer Support with your Claim Code •This bonus can be claimed once on February 24, 2010 •The Crown Jewels VIP Rewards Program is also available where applicable

    David : ok

    David : Please allow me a few minutes to verify your account.

    you: For real?

    you: ok

    you: Hello?

    David : thanks for holding

    you: ok

    David : we tried to find on your live person chat file to see if we got any files from you calling that time a

    David : and we could not find any

    you: Your kiddin right

    you: I talked to a lady, and she said my request was being sent to the crediting department

    David : we got here that the last time you have contact us by chat was on the 18th

    David : ok

    David : you talked to someone

    you: on here

    you: chat

    you: about the code

    David : there is no files on that

    David : we have check on that already

    you: Your kidding right

    you: Does this thing log every conversation?

    you: If im left hanging does it log the conversation?

    you: I talked to a guy the second time, he got my info, and then I never heard back from him. Like 2 hours

    you: Hello?

    you: Ok so im left hanging again?

  • Hi Jacob,

    I moved your post from Direct Casino Support.  Only new casino reps can create threads in there.

    blue

  • Ok, thanks blue.

  • Jacob - what a joke their support is.  So you were left hanging yet again for  a third time.

    Do you also request the chat to be sent to your email?  If you don't, I suggest that you do this everytime you speak on live chat, even if your problem is resolved as it serves as evidence for what was said and when it was said.

    In answer to your question about having a rep from this casino, the answer is no.

    blue

  • Ok thanks blue. I should of told the lady that said my request was being sent to the crediting department to send a copy of the chat to my email. Didnt know I could do that. I cant believe they actually said I never spoke to anyone. Really amazed! Dont think ill deposit there anymore.


  • Ok thanks blue. I should of told the lady that said my request was being sent to the crediting department to send a copy of the chat to my email. Didnt know I could do that. I cant believe they actually said I never spoke to anyone. Really amazed! Dont think ill deposit there anymore.


    Probably a very wise move Jacob.

    blue

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