Hello - I wanted to post this information as an "FYI" as this happended to me this morning and was a little frustrating, had I "not" kept track of my wagers this morning to KNOW I definately had met playthru, I would of lost out on $150 bucks =)
(I apologize if I didn't post this to correct category/topic I'm a newbie=)
(From Lucky Slots Casino)
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You are now chatting with 'CSR1'
CSR1: Hi - Welcome to Customer Support, I am Jessy your Live Chat representative at this time. How may I help you?
dixiesace: Hello - I had received a free chip over week ago, talked to customer service to make sure had met playthru then and was told I had, made a withdrawel, this morning get an email from "Max" that I hadnt it was $1500 and I had waged 1287.50...so I have played this morning, I think have met it now and want to make DOUBLE sure before I request another withdrawel, can you tell me if I have
CSR1: Just one moment please, while I check your account.
dixiesace: thank you
CSR1: You have wager so far $1,220.00, you still need to play $280
CSR1: also, Maximum cashout is 2x the free chip amount
dixiesace: ok I guess because Im still fairly new to this whole online casino thing....I had written down and kept track of each wager (bet) amount I just played...and my amount is over the 1287.50 that "max had told me I needed to wager? Can you explain?
dixiesace: he told me OVERALL my playthru was $1500...he says in email I had only wagered 1287.50 so that leaves 212.50 I needed to still wager this morning...with the games/amounts I did wager/play this morning, they totaled OVER the 212.50 so I am confused
CSR1: one moment
dixiesace: u r saying I only wagered 1220? But the email Max @Lucky Slots withdrawel dept says I had wagered 1287.50 so that is not even the same amount??
dixiesace: and either of those amounts either by you or him dont even seem to count the over all the wagers I just made??
CSR1: ok, you have completed the playthorough, you can enter a withdrawal for $150
dixiesace: WELL THANK YOU I will make the withdrawel which is only $150 RIGHT??
dixiesace: my 75 free chip stated was 2 times bonus? Just wanted to make ABSOLUTELY sure before I attempt ANOTHER withdrawel =)
dixiesace: great thank you =) one more ? after the $150 request this will leave a small balance, does that stay in my account or just cancelled out?
CSR1: the remaining balance is voided, once the withdrawal is approved
dixiesace: ok just making sure as this has been a good 1st learning exerience for me! Thanks for all your help =)
Don't Always Go w/CSR's Answer on Playthru Requirements
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