Don't Always Go w/CSR's Answer on Playthru Requirements

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    Last post ago almost 7 years by dixiesace
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      • Avatar 20578
        • Started by
          Full Member
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        • last active 8 months ago
        Hello - I wanted to post this information as an "FYI" as this happended to me this morning and was a little frustrating, had I "not" kept track of my wagers this morning to KNOW I definately had met playthru, I would of lost out on $150 bucks  =) 
        (I apologize if I didn't post this to correct category/topic I'm a newbie=)

        (From Lucky Slots Casino)

        Please wait for a site operator to respond.

        You are now chatting with 'CSR1'

        CSR1: Hi - Welcome to Customer Support,  I am Jessy your Live Chat representative at this time.  How may I help you?

        dixiesace: Hello - I had received a free chip over week ago, talked to customer service to make sure had met playthru then and was told I had, made a withdrawel, this morning get an email from "Max" that I hadnt it was $1500 and I had waged 1287.50...so I have played this morning, I think have met it now and want to make DOUBLE sure before I request another withdrawel, can you tell me if I have

        CSR1: Just one moment please, while I check your account.

        dixiesace: thank you

        CSR1: You have wager so far $1,220.00, you still need to play $280

        CSR1: also, Maximum cashout is 2x the free chip amount

        dixiesace: ok I guess because Im still fairly new to this whole online casino thing....I had written down and kept track of each wager (bet) amount I just played...and my amount is over the 1287.50 that "max had told me I needed to wager? Can you explain?

        dixiesace: he told me OVERALL my playthru was $1500...he says in email I had only wagered 1287.50 so that leaves 212.50 I needed to still wager this morning...with the games/amounts I did wager/play this morning, they totaled OVER the 212.50 so I am confused

        CSR1: one moment

        dixiesace: u r saying I only wagered 1220? But the email Max @Lucky Slots withdrawel dept says I had wagered 1287.50 so that is not even the same amount??

        dixiesace: and either of those amounts either by you or him dont even seem to count the over all the wagers I just made??

        CSR1: ok, you have completed the playthorough, you can enter a withdrawal for $150

        dixiesace: WELL THANK YOU I will make the withdrawel which is only $150 RIGHT??

        dixiesace: my 75 free chip stated was 2 times bonus? Just wanted to make ABSOLUTELY sure before I attempt ANOTHER withdrawel =)

        CSR1: yes

        dixiesace: great thank you =) one more ? after the $150 request this will leave a small balance, does that stay in my account or just cancelled out?

        CSR1: the remaining balance is voided, once the withdrawal is approved

        dixiesace: ok just making sure as this has been a good 1st learning exerience for me! Thanks for all your help =)
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        • Replied by
          admin
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        • last active 4 hrs ago
        Good job on your part dixiesace for keeping track.  That is not something I would have considered doing a on a free chip.

        Well done for "correcting" the live help too.  They must have the figures in front of them?  Maybe they hadn't accounted for your play that day i.e. only from the previous day?

        Either way - well done to you.

        blue
      • Avatar 20578
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        • last active 8 months ago
        Well...Im not sure now what is happening, ever since I posted this on LCB I have tried NUMEROUS times to log into Luckyslots and this is the message I get" "unable to communicate w/casino please check your internet connection or try again later"  My internet connection is fine.  I have emailed Luckyslots, but they have not responded
      • Avatar 17884
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          Mighty! Member
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        • last active 6 months ago
        So I take it you havent recieved your cashout yet?
      • Avatar 17884
        • Replied by
          Mighty! Member
          3700
        • last active 6 months ago
        I get the same error message when i try to log on as well...so its not just you.
      • Avatar 20578
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        • last active 8 months ago
        Hi MommyMachine =)  no..I havent heard anything =(    and I guess makes me fil little better that I'm not only one unable to log in...will keep my fingers crossed!
      • Avatar 20578
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          209
        • last active 8 months ago
        Well....can probably "kiss" this winning goodbye, besides not being able to log onto their casino, their email was returned to me this morning<withdrawels@luckyslotscasino.com>: host
            mail.luckyslotscasino.com[216.234.54.167] said: 550 5.1.1
            <withdrawels@luckyslotscasino.com> User unknown; rejecting 
      • Avatar 20578
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        • last active 8 months ago
        Ok...well...I should of went to their Main website, before jumping the gun.  After posting message above, I did, this is what it says on their website:
        Apologies for the site down time. We are in the process of relocating our servers
        and we have run in an unforeseen technical issue. Please be patient.
        We will be back up within the next 24-48 hours.

        Feel free to contact us at support@luckyslotscasino.com if you have any queries.

        Thank you for your understanding.

        Best regards,
        Casino Management

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