English Harbor sister sites(VIP Plan

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    Last post ago about 7 years by Imagin.ation
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      • Avatar 7133
        • Started by
          Sr. Member
          352
        • last active 7 months ago
        My email to them:
                 
                  Ive deposited at all six of your casinos and have NEVER recieved anything as far as free chips or free cash back and its even xmas today! Nothing on my birthday either!

        Their response:
                 

        Dear Karen,

        Thank you for contacting VIPplan.com.

        You need to be at a certain level in order to be able to get a free comp. We have reviewed all your accounts and you don't have recent deposits in none of them which we could have considerred a comp at this time.


        We truly appreciate your comments and your business at VIPplan.com.
        For further questions or comments, please feel free to contact us at anytime.

        Good Luck and have a great day!
        Sincerely,

        Gina


        My reply

                    i stopped depositing cause no comps its ok i will take my money elsewhere


        Their response:

        Dear Karen,

        Thank you for contacting VIPplan.com. 

        If you wishes to have your accounts closed, please let us know so we can proceed.


        We truly appreciate your comments and your business at VIPplan.com.
        For further questions or comments, please feel free to contact us at anytime.

        Good Luck and have a great day!


        Sincerely,

        Melanie
                            Guess I mean a whole lot to them!
      • No avatar normal
        • Replied by
          Super Hero
          1015
        • last active 14 hrs ago
        The comps generally do accrue... sometimes you have to wait 24 hours for the VIP Plan site to catch up.  Otherwise there pretty good about giving you the comps your due.  It normally takes me a while to reach any cashback levels that are worth getting the cashback on.  So I just normally enter there drawings for the large amounts of cash or prizes.  Otherwise I'd also make sure you went to there web site and actually registered and signed up as well.  That was my first hitch when I signed up with them was the VIP Plan registration.  Otherwise getting the first level bronze is easy.  It's the other 3 levels that require some actual playtime or dough.
      • Avatar 7133
        • Replied by
          Sr. Member
          352
        • last active 7 months ago
        Im at bronze level. Yes the playing comps are good but never a free chip or xmas cash or birthday cash.
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12420
        • last active 3 hrs ago
        Hi Louiseff,

        Read the terms on this VIP plan:

        Terms & Conditions

          1. If after 60 days of wagering your withdrawals exceed your deposits you will be considered a lifetime winning account. A winning account will be considered a non-recreational gambler and your wagers will not count towards VIP Plan points.

          2. Only active depositing accounts will qualify for VIP Plan points.

          3. Non-North American accounts are not eligible for VIP Plan merchandise.

          4.VIP Plan points redeemed for cash must be rolled over three (3) times prior to    withdrawal.

          5.Once your wagering account has become “Dormant” (no activity for 12 months) your VIP Plan points will expire.

          6. Any player considered to be abusing the VIP Plan program in any way may have their rewards points revoked at the discretion of management.

        Rule number one floored me!!!!!! If a player makes more withdrawals than deposits they are considered "non-recreational gambler" and won't qualify for the VIP program?

        I would not consider that "non-recreational" but rather a damn good lucky streak. So another words if your on a winning streak.....your penalized. I would think these casinos would glorify these winners! Reel em in to get all their money back.......like land casinos!!

        Lips
      • No avatar normal
        • Replied by
          Mighty! Member
          4840
        • last active 4 days ago
        Louiseff.. place your money in this casino, i understand totally you want to be treated a little bit better then that, THEIR response letters really suck.. alot of casinos will do what they can to keep your business and make you happy, but like it goes, t&c's are t&c'..
        Could of offered you a small 10 buck chip or something, ANYTHING..

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