English Harbour casino (very bad casino)

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    Last post ago over 7 years by annalarossa
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    • last active over 7 years ago

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      • No avatar normal
        • Started by
          Newbie
          3
        • last active over 7 years ago
        Hello everybody.
        Is there anybody who can help me, please?
        This is my problem: I played free bonus at English Harbour casino, I won and request withdraw winnings coming from free chips ($50) but....they tell me that I must deposit before withdraw (??????? T&C don't say anything about this...). Well, I deposited $20 to verify my Moneybookers account and I go to withdraw but......they add another bonus and $800 wager requirements!!!!
        Then I go to chat, I explain my case and they cancel the bonus and they tell me that now I can withdraw winnings. So I go to cashier: there isn't bonus but there are wager requirements again!!!!
        I sent 2 e-mails to English Harbour Cashier but they didn't answer me yet.
        Could you help me to have my money, please?
        Thank you in advance. Bye.
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12423
        • last active 16 min ago
        Hi Anna,

        When making the playthrough on a free chip, it usually requires making a deposit. Never take a bonus deposit in this situation as you have found out.

        I would continue to contact live chat. English Harbour is considered a reputable casino.

        I wish you the best of luck and hope this issue is resolved soon. Please keep us posted!

        Lips
      • Avatar 7881
        • Replied by
          Super Hero
          1492
        • last active 4 months ago
        My experience with English Harbour is VERY positive.  Very fair play and VERY fast payout.  I have won more there than any casino online. 

        Yes, Lips is right on as usual.  Be VERY careful about taking bonuses.  Some like bonuses so they can play for a period of time.  For me, I like to deposit, win fast, cash out. 
      • No avatar normal
        • Replied by
          Newbie
          3
        • last active over 7 years ago
        Hello everybody.
        I would say that it's all right about English Harbour casino.
        They paid me last night.
        Bye

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