EU Casino - Slowpaying Me, please help.

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    Last post ago over 5 years by crazyivan24
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    crazyivan24

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        crazyivan24

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        I played at EU Casino, and wagered in mostly blackjack (with the bonus on this website). I wagered $10 up to $50 per hand, and played 2 to 3 hands at once.  I also played several hours in roulette, slots and especially video poker.

        In 2 days I completed the rollover requirements.  Its been 6 business days now, and EU Casino said I abused their 'bonus' program and they would take my money.

        How is that possible when i was betting $10 up to $50 per hand and playing 2 to 3 hands in blackjack. I had deposited $1000 to claim the $500 bonus on this website.

        Further, for video poker I was wagering maximum per spin.  I requested my entire balance to be withdrawn of $1534 because their casino sucks, in that the blackjack is slow/laggy.  And at one time the black jack cards were dealt and it was blank/white.  I emailed the customer service but they could not help. Anyways the problem is with my payout not the software.

        Is there an email of a moderator or somebody who can help me in this situation?



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        crazyivan24

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        This was the email they sent me, and my reply:

        My EMAIL to EU CASINO:
        What are you talking about?

        I was not betting the minimum. I was betting anywhere from $20 up to $50 for 2 or 3 hands.

        I also played Video Poker, a bit of roulette and some slots.

        Yes, I cashed out the bonus.  I did the rollover as requested and wagered $20, $30 and up to $45 a hand in blackjack.  How is that " deliberate minimum risk, playing of equal, zero margin bets or hedge betting?"

        Please look at my history again, carefully!

        I played it and risked alot accordingly! Why can't I be entitled to the bonus? I did all the rollover required and my betting was NOT minimum risk. I wagered up to $30-$40 a hand (and played 2 to 3 hands at a time)? Show me proof please of this MINIMUM RISK BETTING.

        I never once bet $1 per hand in blackjack.  Do you expect me to play crazy and lose my entire balance and bonus? No, I was wagering 2 to 3 hands at $10 up to $35 per hand.

        Also if you look carefully I may have rolled over nearly $2,000+ in Video Poker, Roulette and Slot machines combined!

        I am quite appalled by this.

        Ivan

        ----------------------------------------------------------

        EU CASINO EMAILED TO ME:
        Dear Ivan,

        I am writing to you regarding your withdrawal request.

        During our routine account investigations we have detected a play pattern considered irregular gaming for bonus play-through requirement purposes.
        The following is stated in our Terms and Conditions:

        “E.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, shall all be considered irregular gaming for bonus play-through requirement purposes.”

        As per our Terms and Conditions we have the right to withhold any cashouts and confiscate all winnings and bonuses should we find practices such as above have been used.

        The normality would now be to remove all winnings and bonuses however on this occasion we are offering to remove the bonus and process the remaining withdrawal if you accept and agree to abide by our Terms and Conditions which can be found at http://www.eucasino.com/terms_and_conditions.html

        In order to proceed please reply to this email confirming if you agree to the below:

        • You have read the Terms and Conditions and agree to abide by those Terms and Conditions
        • You accept that the bonus of $500 will be voided and the funds removed from your account
        • The remaining withdrawal of $1034 will be sent to your Moneybookers account
        • You understand that if you will violate this agreement in the future your account will be closed and all funds on your Real Balance will be seized
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        crazyivan24

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        Dear Ivan,

        Thank you for your reply

        After further investigations on your account we have found a breach of our Bonus Terms and Conditions

        As a final decision by the management the bonus will be voided and removed from your account.

        Please be advised that this is the final decision and is therefore not negotiable.

        Regards,
        Elizabeth
        Operations Department
        www.eucasino.com

        -----------------------

        Admin - I suggest you make note that they do NOT pay blackjack bonuses.
      • Josh2

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          Know your limits!

          I hope you enjoy the new site!
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          I contacted management of this casino regarding your treatment and they would not budge and would not give me any real information stating privacy policy... and they asked for you to contact them directly. Due to this incident we have removed the exclusive blackjack bonus.

          Related thread: http://www.latestcasinobonuses.com/onlinecasinobonusforum/casinos/eu-casino-warning/
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          crazyivan24

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          EU Casino should not be promoted on this website/forum due to bad customer service and bonuses that are not paid out.

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