Excellent service from VRC

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Last post made 13 years ago by TAAADAAA
genenco
  • Started by
  • genenco
  • United States Mighty! Member 3032
  • last active 5 years ago

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  • genenco
    • Started by
    • genenco
    • at Dec 13, 10, 09:10:12 AM
    • United States Mighty! Member 3032
    • last active 5 years ago


    So I get the $7 free Friday party chip. I run it up way past cashout. I cash out $35.

    I reverse the $35 and play. Drop to $30. HIt WD again and then look over promotions. I see the $500 and 30 min. (I admit, I didn't read the instructions fully...My fault)

    I play and then after a bit check cashier. I find I had made PT and so, I deposit the $30. I continue to play.

    After a bit more time a window pops up saying time ahs expired and the balance was reduced. I then have $0.00 in the account.

    I contact live support and get a bit more confused, later I then look over chat and realize my mistake. I contact VRC rep who asks me to contact support. I did.

    Today, they returned the $30 and I have learned a lesson.


    Thank VRC, you are the best casino to deal with as always!
  • blueday
    • Replied by
    • blueday
    • at Dec 13, 10, 01:20:00 PM
    • United Kingdom Almighty Member 38014
    • last active 2 years ago

    Thanks for this post from:

    Sounds like you deposited while the "play time" for the $500 was still running.  A genuine and easy mistake to make Genenco.  Glad you got it resolved and thanks to VRC for always being there for everyone.  Another diamond rep.

    blue

  • TAAADAAA
    • Replied by
    • TAAADAAA
    • at Dec 16, 10, 03:16:02 PM
    • United States Superstar Member 5873
    • last active 5 days ago

    I thought we can reverse deposit for the 60 minutes & 1000 free promo,


    Don: Welcome to Vegas Regal Casino Live Support. How may I help you today?

    taa: I reversed $25 for 2nd stage of the promo 60 minutes & 1000 free, but it wouldnt update the bonus for me, I only see the $25 in my account. Can you fix it for me please?

    haudaica: xxxxxxxxxxxxxxx, xxxxx@yahoo.com

    Don: May I have your Login name and email address please?

    Don: One moment please.

    Don: Sorry to keep you waiting.

    Don: I'm afraid the 60 Minutes & 1000 Free 3D Games Special (Secondary Promo), does not accept reversals as a means to activate the bonus.

    Don: You will have to make an actual deposit on it to activate it

    taa: oh ok, thanks

    taa: but I would have to wait in couple days bc I have pending withdrawals?

    Don: It would seem so I'm afraid

    taa: thanks

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