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    Last post ago almost 6 years by TAAADAAA
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    genenco

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    "Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
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      • Avatar 10150

        genenco

          Mighty! Member
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        "Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
        Just trotting along
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        • 683
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        • Started by
          Mighty! Member
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        • last active about 1 month ago


        So I get the $7 free Friday party chip. I run it up way past cashout. I cash out $35.

        I reverse the $35 and play. Drop to $30. HIt WD again and then look over promotions. I see the $500 and 30 min. (I admit, I didn't read the instructions fully...My fault)

        I play and then after a bit check cashier. I find I had made PT and so, I deposit the $30. I continue to play.

        After a bit more time a window pops up saying time ahs expired and the balance was reduced. I then have $0.00 in the account.

        I contact live support and get a bit more confused, later I then look over chat and realize my mistake. I contact VRC rep who asks me to contact support. I did.

        Today, they returned the $30 and I have learned a lesson.


        Thank VRC, you are the best casino to deal with as always!
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        blueday

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          Sounds like you deposited while the "play time" for the $500 was still running.  A genuine and easy mistake to make Genenco.  Glad you got it resolved and thanks to VRC for always being there for everyone.  Another diamond rep.

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          TAAADAAA

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          I thought we can reverse deposit for the 60 minutes & 1000 free promo,


          Don: Welcome to Vegas Regal Casino Live Support. How may I help you today?

          taa: I reversed $25 for 2nd stage of the promo 60 minutes & 1000 free, but it wouldnt update the bonus for me, I only see the $25 in my account. Can you fix it for me please?

          haudaica: xxxxxxxxxxxxxxx, xxxxx@yahoo.com

          Don: May I have your Login name and email address please?

          Don: One moment please.

          Don: Sorry to keep you waiting.

          Don: I'm afraid the 60 Minutes & 1000 Free 3D Games Special (Secondary Promo), does not accept reversals as a means to activate the bonus.

          Don: You will have to make an actual deposit on it to activate it

          taa: oh ok, thanks

          taa: but I would have to wait in couple days bc I have pending withdrawals?

          Don: It would seem so I'm afraid

          taa: thanks
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