Favorite thing about online casino support?

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    Last post ago over 1 year by barebones
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          Newbie
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        • last active over 1 year ago
        Hi everyone,

        What's your favorite thing about online casino support? And what casino gave you the best customer support and why?

        Thanks
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          Full Member
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        • last active 4 months ago

        Thanks for this post from:

        • Chance hill casini logo
        Betsafe,RedBet,Chance Hill,Thrills

        Very fast answers
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          Sr. Member
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        • last active 4 months ago

        Thanks for this post from:

        • Chance hill casini logo
        1) Workings hours , they should be there at least 9 a.m. - 22 a.m. 24/7 is an intersting promise but not necessary

        2) Knowing the LCB, I do not like it when people start asking me what is LCB and we have to go the whole path

        3) Knowing the own T&C, I hate it to explain T&C to some support guy

        4) Resolving problems as fast as possible, not during 24 minutes

        5) Waiting time - not waiting for 15 minutes

        I have probably mentioned every thing that matters:-)
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          Hero Member
          957
        • last active 5 hrs ago
        For me the most important thing from live support is being able to access them easily and fast. I understand that many casinos don't have 24/7 live support, but being a night owl, it's important for me to access support later than 22 pm. I am alright with waiting a couple of minutes, when they have lots of requests, if I've been asked politely. Also important is professionalism and wanting to help the person. These values I've personally found at Betat, Casumo, Trada, 7bitcasino and Casino Rewards casinos.
        Rated:
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        / 5

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