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    Last post ago over 6 years by allgood2010
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    allgood2010

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      • Avatar 24465

        allgood2010

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        • female
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          thanks given
        • 339
          thanks received
        • Started by
          Super Hero
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        • last active 3 months ago
        So I have 8 accounts with this group.  4 were four years old and the other 4 they set me up with a few weeks ago (I'm US but once you deposit they can set up the other accounts at their casinos for you).

        Anyways, I'm done I think with them due to the "too bad we can't help you even though it's our fault" attitude.

        Player Points can be combined "supposedly".  When I try to do it I get a user error and support says they can't combine them from their end "I'm sorry".  Also I have 3 accounts that I have been promised 3 seperate times (tonight was the 3rd time) to have it fixed.  This bugs me because I have points OWED to me for previous recent play on all these accounts.  All in all I'm sure my freeplay is worth no more than $20 but still it is promised to me.  Lastly, on my promo page I qualify to play in week 8 of Oceans 15 (tourney) however support says I would have received an email if I qualified (my casino page and support say two different things).  If they were trying to keep me happy or fix it I would be fine..but to hear "we can't fix it on our end sorry" is unbelievable.

        So far I think I will stick with Casino Rewards Group because at least they are consistent and if it is a problem with their casino or on their end they fix it or comp you.

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