frauds by bonus abusers - thank you LCB forum members

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    Last post ago over 6 years by Sparkz
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    lisa muller

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        lisa muller

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        Planet23 would like to thank LCB forum members for bringing up this issue.  The main reason for depositing in order to withdraw the no deposit bonus is to minimize the frauds by bonus abusers. We would like to offer only the best for our players and make sure our future promotions are not affected by bonus abusers. The reason for depositing is in order to avoid players signing up with various users and trying to withdraw the bonus. Such acts damage us and may results less attractive offers.

        However, we appreciate all LCB players coming to play with us and we would like to make sure you are all satisfied with our offers. This is why we have decided to remove the need to deposit in order to withdraw the no deposit bonus once the wagering have been completed.

        Planet23 and me in person would like to wish you all the best of luck and hope to see you playing with us.

        Please feel free to contact us directly via the details on our site at http://www.planet23.com/contactus.html
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        Sparkz

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        lmao, complete rubbish...

        so let me get this right... I join. Make the WR on the "no deposit" bonus. Then a rep (jenny nolan) tells me:

        "you will need to make a minimum deposit of 25$ and wager the deposit twice (2X) and then you will be able to cash your 100$ winnings and your deposit"

        Then as soon as I questioned it all of my emails/PM'S were ignored.

        A support member had then told me the minimum withdrawl is $100.

        To sum that up... at the time I had a ND bonus with a max cashout of $100 I had met WR on, However to get that I needed to deposit $25 and wager that x2 which could well mean my ending balance was below $100 so I wouldnt be able to cashout a thing.

        Now... after I thought "theres no point risking my money for nothing" (and played my balance down for fun) Not only is the x2 WR of the deposit rule stopped but also you are saying you dont have to make a deposit at all to be paid your no deposit winnings.

        No offence but that is the biggest rubbish I have ever heard in my life.. its been like its 1 rule for me, a different 1 for everyone else now. Certainly I am a happy long term depositor at about 4 or 5 rivals and I was going to be a depositor at planet23 after cashing in the ND winnings (of course before all this 2x wr of your deposit to cashout rubbish came into place)

        As things in the casino industry go.... I never forgive or forget bad experiences. In this situation I have basically been given 1 set of rules and even told by a "rep" which as I mention gave me very little chance of seeing my "no deposit" winnings. Then once thoese winnings were played away for (fun because of that reason) all of a sudden the rules change.
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        Luke

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        $1 for fraud prevention should do the trick, why $25 that's taking advantage of the casino player trying to ripped them off somehow. Anyways gambling in the USA is going to be legal soon, so new USA casinos will be all over the internet where they will have everything more organized and not hiding everything in fine print.
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        wnanhee

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        Can not wait for that day to come...
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        dazzlingdebra

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        "Freedom is never free." -Author Unknown
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        whitespade

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        Sparkz wrote:

        lmao, complete rubbish...

        so let me get this right... I join. Make the WR on the "no deposit" bonus. Then a rep (jenny nolan) tells me:

        "you will need to make a minimum deposit of 25$ and wager the deposit twice (2X) and then you will be able to cash your 100$ winnings and your deposit"

        Then as soon as I questioned it all of my emails/PM'S were ignored.

        A support member had then told me the minimum withdrawl is $100.

        To sum that up... at the time I had a ND bonus with a max cashout of $100 I had met WR on, However to get that I needed to deposit $25 and wager that x2 which could well mean my ending balance was below $100 so I wouldnt be able to cashout a thing.

        Now... after I thought "theres no point risking my money for nothing" (and played my balance down for fun) Not only is the x2 WR of the deposit rule stopped but also you are saying you dont have to make a deposit at all to be paid your no deposit winnings.

        No offence but that is the biggest rubbish I have ever heard in my life.. its been like its 1 rule for me, a different 1 for everyone else now. Certainly I am a happy long term depositor at about 4 or 5 rivals and I was going to be a depositor at planet23 after cashing in the ND winnings (of course before all this 2x wr of your deposit to cashout rubbish came into place)

        As things in the casino industry go.... I never forgive or forget bad experiences. In this situation I have basically been given 1 set of rules and even told by a "rep" which as I mention gave me very little chance of seeing my "no deposit" winnings. Then once thoese winnings were played away for (fun because of that reason) all of a sudden the rules change.



        LOL  whats even more rubbish, Sparkz, is the experience that I had (you seen my posts about it lol).

        -met WR for the free chip, requested withdraw

        -withdraw was reversed by Planet 23

        -asked Jenny Nolan about it- was told the same thing she told you (deposit and wager deposit 2x)

        -continued to play with the money after THEY reversed the withdraw

        -got my balance up to $800

        -then received an email from Jenny Nolan saying "I see that you have been playing again and doing well- keep in mind that the most that you will be able to withdraw is $100."

        -then play back the money because she told me this

        -then after I complain, their manager tells me that "I could have withdrawn the 800" and "they did not deny this from me."

        LOL- now that is RUBBISH


        I guess they are changing these terms now to get more business.

        I'm sure there are not alot of players taking them up on their great bonus offers
        (40/50/60 WRs- non cashable- max cashouts )
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        Sparkz

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        lmao, oh yea whitespade, I remember your time of it as well...

        So now the "minimum deposit FOR VERIFICATION" is no more... whos to say someone doesnt go to their friends, open account, claim ND bonus... meet WR...cashout...

        Then go to their next friends house... open another account, meet WR, cashout

        Then another friends house... and do the same, etc etc

        Of course you might not even need identification as they do say "we might or might not ask for documents"


        Its nice good cop bad cop situation where it seems like theyve tried to start up... offer these "no deposit" bonuses, but make them near impossible to cashout (with 2x wager of your deposit, and then say 1 thing, then another) then as soon as most people who wil ever join the casino have either not made wr and lost or have met wr but havent cashed out because of rule after rule given they almost act like they are the nicest and best casino going... "here, have a free "no deposit" chip... oh dont worry if you win and meet our "low" WR we'll pay you without even having to deposit a cent"
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        JacobBlack

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        STAND IN THE CORNER AND SCREAM WITH ME!!
                                    
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        Sounds great! Cant wait to deposit! Pff not!
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        s2000chick

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        Well my nd bonus is over and done but in my opinion that is a wonderful gesture for future players and I think the Casino should be praised for their change of rules. Those of us that have already recieved our nd bonus were bound by the rules and regulations at the time we chose to try the Casino out and really can't complain. We knew the rules and agreed to abide by them. To all future players I wish you much luck and happy gaming.
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        Sparkz

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        It wasnt just a "set of rules on paper" though... It was actually the reps who had said this.

        Clearly the 2x WR on the ND bonus was not thought through fully. However any rep/support there would tell you all sorts of reasons as to why they have enforced it.

        I dont really see how it may benefit anyone in the future who join planet 23 since most people who got the bonus would of claimed it in the 1st week this specific "exclusive" was put up and then of course not been able to cash it in because of their "rules" and then run a mile.

        This has only come into place and posted by lisa because the admin here realised they were enforcing 2x wagering on the deposit so Planet23 were trying to keep in the admins good books by doing this. But funny that... Including myself I know of no less than 5 or 6 people that have mentioned about the 2x WR being wrong to "reps" who have just stated its nescesary and everyone must do it

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        s2000chick

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        Yes I see your point Sparkz and thank you for the information. I stand corrected. I didn't get my playthrough met so I was fortunate not to have run into that situation. I should read all the posts before I reply to one and I would've seen that 2x wagering on the deposit. That does seem very unfair considering you have to have met the playthrough on the nd bonus to begin with before being able to cashout
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        Sparkz

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        No problem,

        I think its more of an annoyance if anything with them. $100 is nothing, but at this time where all sorts of rival shernanigans are going on, any new rival needs to have all their eggs firmly in 1 basket if people arent going to be ripped off

        soon enough we will hear the splashing of the waves as the ocean gets ready to swallow this whole ship (oops almost typed something else there) in 1 big sweep followed by a sight of 23 white flags and people shouting "abandon ship, shes sinking"
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        whitespade

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        Sparkz wrote:

        No problem,

        I think its more of an annoyance if anything with them. $100 is nothing, but at this time where all sorts of rival shernanigans are going on, any new rival needs to have all their eggs firmly in 1 basket if people arent going to be ripped off

        soon enough we will hear the splashing of the waves as the ocean gets ready to swallow this whole ship (oops almost typed something else there) in 1 big sweep followed by a sight of 23 white flags and people shouting "abandon ship, shes sinking"



        LMAO

        Crazy thing about Rivals is that instead of getting their sh*t together- they just keep opening like at least 1 new casino every month lol.

        Is this the new Virtual Group?
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        rokko

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        whitespade wrote:

        Is this the new Virtual Group?


        No, they just ban you before you can complain
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        Imagin.ation

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        Alright all, though i agree with all of you on this, it's bogus and it sucks, but we have to pay a Thank You for LCB to bring a Rep from Planet23 to help to rectify this in some way. It is absolutely wonderful to have the reps that LCB brings and we need to appreciate that, and that the rep Thanked us with all due respect, we need to give the rep some as well.

        I for one Thank You Lisa, warmly welcome you, it is highly appreciated to have your presence and your participation in caring to reticfy.

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