Golden casino/OnlineVegas Casino Live chat is horrible..

Have you ever tried ethier of these casinos live chat? You get the ever popular
"We are offline, please leave a message. "  :-\ A message of course they never answer or return. I ALWAYS have to call these places on the phone and end up with less than friendly people to deal with when it comes to bonus codes.  Has anyone had better luck with these places than I have? Is there a better time to try to get live help? I dont dislike these casinos, I used to play at Golden quite frequently, but something about their live help leads me to believe there is less of a desire to please the customer, than some other casinos.  How can you have a online casino and not have live help? Hmmm.  :-\ looks like I'll be calling Online Vegas on the phone as I have been trying for two days to get thru to Live chat.          PMM2008

I do believe that Golden Casino is listed as a Rouge casino. Maybe that will explain why. 

I know this topic has been done before but I just thought it worth mentioning again as I was trying to get our LCB exclusive for a free $20(EAOV1209) from Online Vegas, in which you must contact live help in order to get it. It was tuff, and I did end up calling and will recieve it within 24 hours. So the code is still good for anyone interested.                          PMM2008

Yeah, the "live chat" mostly does not work.  Also, please tell me more about Golden Casino being rogue? 

You can just google after rouge casinos...

I cant give you a perfect definition of a rogued casino but it is when they have a bad history of paying their players, they have extremley slow pay, bad live help, and overall a shady establishment.  LCB  uses warning signs on our forum to warn people of these casinos. If you see a yellow warning sign it is best to avoid that casino.  Hope this helps.                                                                    PMM2008