Resolved - Golden Cherry Casino Issue

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    Last post ago almost 5 years by zuga
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        Last Wed Feb 8, I attempted to make a deposit at Golden Cherry Casino (Rival) using the same card I've always used w/o a problem.

        The thing is that the cashier gave me an "error message" saying my deposit did not go through.  When I checked my account online, I see the funds were withdrawn from my account despite the error message.

        I immediately contacted Live Support, and was told to send in the copy of the transaction from my account, which I did immediately.  Twice.

        Now, a week later, I am still being told that the "Finance Dept." will notify me when they have more information.  Really??

        If they are incapable of solving this problem, why should I continue to play there?  Why should anyone?  

        Just a warning that Golden Cherry is not to be trusted.
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        • 2d4818989f1ca7ccfaccc9b2527a6916
        Ive notified Casino Representative about this thread.

        Zuga
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          Super Hero
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        Thanks for this post from:

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        Hi,

        Will check this out. Please PM me your username.

        Thanks,
        Daniel
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        Thank you Zuga for your help.

        Daniel, I've PM'ed you.
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          Super Hero
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        Hi,

        Checked up on that.

        It took a bit time since they needed to send the doc to our bank.

        After checking: your transaction haven't passed (there are 2 stages and it was pending in between). You will see the amount bank in your account in few days (varies from one CC provider to another).

        Your account will be in any case with your deposit amount as compensation (you can of course use bonus on that).

        You will be contacted by CS to follow up on that.

        Best regards,
        Daniel
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        Daniel, you da man!! 
        The money and bonus are in my acct now.  tyvm

        Zuga, can you edit the title to say RESOLVED, please?
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          Super Hero
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        Hi,

        Thank you.

        In this case it's not me :-) Just took time the bank to reply .

        Have Fun!
        Daniel
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        • 2d4818989f1ca7ccfaccc9b2527a6916
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        Upgrading topic to resolved.

        cheers
        Zuga

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