Grand Duke Casino denied slot winnings, cited self-contradictory terms

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    Last post ago over 4 years by caseyk
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    Vetal

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        Vetal

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        I deposited 100 dollars, got a 100 dollar bonus, played slots, hit a win on a freespin feature, finished the playthrough, cashed out 750 dollars. Then my cashout was denied, deposit returned to Click2pay and after several emails asking for clarification I got the following:



        As stated in our Terms and Conditions, your bonuses are subject to review for
        irregular playing patterns. To ensure fair gaming and the proper use of
        bonuses, we consider low margin betting, equal betting, zero risk bets or
        hedge betting to be irregular gaming when deployed to exploit bonuses.

        You may refer to this link; [url=http://www.grandduke.com/terms-and-conditions >
        http://www.grandduke.com/terms-and-conditions[/url]
        under “Bonuses, Comps, and Promotions” for additional information.


        So apparently they have additional bonus terms hidden in the general terms. I read those. And I found them to be self-contradictory. They first say that the following is not allowed:

        Wagering based on one specific slot machine, in order to significantly increase a bankroll, in relevance to the initial betting amount, and then switching to another game

        and then they go on by saying


        In order to be eligible for withdrawal, you must have winnings from multiple games, in which winnings from any single game cannot exceed 50% of the total amount of the withdrawal request


        So after one hits a win he cannot switch to another game. But he has to win a comparable amount in another game. This is impossible. According to those terms no slot player can cash out after redeeming a bonus and winning.

        Since the terms cited are impossible to fulfill I suggest they should be considered void and my winnings should be paid
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        blueday

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          Hi Vetal and welcome to the forum. 

          So sorry about your denied withdrawal. It looks like they have you over a barrell.  With all those T & C's on a bonus, there seems to be very few betting options available that would not appear to be "suspect".

          I very rarely take a bonus because of such tight T & C's, as in this case.   

          blue
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          gabby

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          Welcome.

          Wow... looks like there is no way to win with term like those.
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          shawnoshag

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          Sorryu to see that Vetal     

          sooo If you hit a progressive for say 2500$ you would need to wager close to that amount on a different slot to make it legit to cash out? apologies im a bit tired...
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          gabby

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          leavefall wrote:

          Sorryu to see that Vetal     

          sooo If you hit a progressive for say 2500$ you would need to wager close to that amount on a different slot to make it legit to cash out? apologies im a bit tired...


          In one part, yes. 
          But they also state you can't switch games.

          Makes zero sense to me.
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          Vetal

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          leavefall wrote:

          Sorryu to see that Vetal     

          sooo If you hit a progressive for say 2500$ you would need to wager close to that amount on a different slot to make it legit to cash out? apologies im a bit tired...


          No, you have to WIN close to that amount on another game. And you also have to do it without playing another game. That's what the terms say.
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          Vetal

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          blueday wrote:

          Hi Vetal and welcome to the forum. 

          So sorry about your denied withdrawal. It looks like they have you over a barrell.  With all those T & C's on a bonus, there seems to be very few betting options available that would not appear to be "suspect".

          I very rarely take a bonus because of such tight T & C's, as in this case.   

          blue


          Thank you. I did read their bonus terms here http://www.grandduke.com/content/bonus-policy  carefully before playing. There was nothing like this there. The contradictory terms cited are buried in the general T&C

          Is there any suggestion on how I can proceed? Do you have a Grand Duke representative on this site/forum?
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          blueday

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            Vetal wrote:

            Thank you. I did read their bonus terms here http://www.grandduke.com/content/bonus-policy  carefully before playing. There was nothing like this there. The contradictory terms cited are buried in the general T&C

            Is there any suggestion on how I can proceed? Do you have a Grand Duke representative on this site/forum?


            No I don't think we do.  Perhaps Zuga or Melcb have a contact. I don't have one.

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            Grand Duke Info

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            www.GrandDuke.com

            We would like to announce that Grand Duke is NOW under New management & are making Big changes. We are confident that you will be happy with all of the improvements we are making. We are constantly striving to provide the best games, service with integrity and trust and look forward to seeing you again soon at www.GrandDuke.com

            Any questions regarding Grand Duke please Email support@grandduke.com who will respond in due course.
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            Cat50

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             spin time

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            hope its resolved
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            caseyk

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            Check out xx because there's a thread about this place...seems like they haven't changed anything.

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