grande vegas and slotastic

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    Last post ago over 5 years by p0kahontis
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    p0kahontis

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        p0kahontis

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        On October 5, 2010 I contacted these casinos and explained there were multiple accounts with different verifiable addresses, BUT I wanted to be a depositing customer.  They explained that other users must email them to cancel accounts, which they did.  And, since no one else had made deposits yet, I needed to verify my identity, credit card and address immediately.    I actually kept someone on chat as they verified receiving my documents, uploads, and credit card authorization and they authorized me that i could now make deposit without any worries.

        NOW all of a sudden I am blocked from depositing via this method. When  I contacted support at both sites, they explained I never sent information.  I explained the above and they insist this didn't happen.  OKAY braniacs if that is the case and this has been blocked all along THEN how have i been able to make credit card deposits as of October 6, 2010.  This doesn't take a genius to figure out!

        I DONT KNOW if a glitch occurred in their system and they lost information, but they were unwilling to research chat notes or listen to reason.  They were rude and kept telling me i was wrong and there is were multiple open accounts and this is a problem.  I still have the emails I sent.  They said it was my responsibility to follow up with them to make sure they received emails, mind you i had someone on chat with me during this process BUT they didn't hear this part.  They even said that the conversation in paragraph one of this complaint never happened.  WHY WOULD I make something like this up?  I cancelled both accounts.  

        Usually, I have no complaints about these casinos, BUT I have never been dismissed or spoken to rudely via chat without consideration of customer support or compromise.  THEY WERE UNWILLING TO LISTEN.  

        Now I know you might say just resend the emails, but that isn't the point if I have been making credit card deposits for almost seven months.

        p0kahontis
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        wnanhee

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        Hi p0kahontis.

        I have moved your post to here from Direct Casino Support section which is for only new reps from the casino(s) can post in that thread.
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        wnanhee

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        Sorry to hear about the problem you are having.
        JC group casinos are one of the reputable group of casinos and I am surprised to see their unwillingness to help it's player...
        However in your situation, I would suggest you to get hold of the management with copies of chat scrips and emails if possible.
        Not sure how strict their rules regarding on the multiple accounts but if you have poof(chat scrips) of them informing you it has been taken care of then it will be worthy for you to talk with the management.
        Good luck.
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        TAAADAAA

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        I was blocked from using credit card to deposit before, but after quicktender left, I kindly explained to them credit card is my only option to deposit and they enabled  visa deposit for me.  I'm not sure which customer service rep you talked to, perhaps you try to explain to them in the email to see if they can resolve your issue or chat with another rep.  Live chat was always nice and helpful to me, so I can't say anything here. 
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        p0kahontis

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        hey taaadaa,

        i actually found the chat transcript from slotastic requesting to use my paylinq for depositng and multiple accounts.  they said it was fine.  Cant fine transcript about my documentation but i have old emails.  It was just their unwillingness to look for chats from a year ago or even listen.  If a manager contacts me via email, i might reconsider reopening my cancelled accounts. 

        p0kahontis.

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