On October 5, 2010 I contacted these casinos and explained there were multiple accounts with different verifiable addresses, BUT I wanted to be a depositing customer. They explained that other users must email them to cancel accounts, which they did. And, since no one else had made deposits yet, I needed to verify my identity, credit card and address immediately. I actually kept someone on chat as they verified receiving my documents, uploads, and credit card authorization and they authorized me that i could now make deposit without any worries.
NOW all of a sudden I am blocked from depositing via this method. When I contacted support at both sites, they explained I never sent information. I explained the above and they insist this didn't happen. OKAY braniacs if that is the case and this has been blocked all along THEN how have i been able to make credit card deposits as of October 6, 2010. This doesn't take a genius to figure out!
I DONT KNOW if a glitch occurred in their system and they lost information, but they were unwilling to research chat notes or listen to reason. They were rude and kept telling me i was wrong and there is were multiple open accounts and this is a problem. I still have the emails I sent. They said it was my responsibility to follow up with them to make sure they received emails, mind you i had someone on chat with me during this process BUT they didn't hear this part. They even said that the conversation in paragraph one of this complaint never happened. WHY WOULD I make something like this up? I cancelled both accounts.
Usually, I have no complaints about these casinos, BUT I have never been dismissed or spoken to rudely via chat without consideration of customer support or compromise. THEY WERE UNWILLING TO LISTEN.
Now I know you might say just resend the emails, but that isn't the point if I have been making credit card deposits for almost seven months.
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