grande vegas and their crap

Get this.  On august 27 i get an email for happy anniversary from Grande Vegas.  I have been with grande vegas five or six years.  well the code looks like another code they gave me in june.  I thought they were recycling codes so i log in and try the code that is for $100.  It says already redeemed.  I contact them and say i am having a problem redeeming code.  They said i redeemed it  june 29. now mind you i have the email from them from june.  The rep. tells me that they made a mistake sending out the emails with the same codes, but unfortunately i dont get an anniversary freebie.  I then respond that the error was on their part not mine.  I asked her if i would still get an anniversary freebie. she put me on hold forever and then tells me that i dont qualify for a freebie at this time, but i can check out their promotions page with deposit bonuses.  this isnt about qualifying for a freebie. this is about them sending me two codes twice. admitting their mistake, and finally they dont fix it. so i do  not get an anniversary  bonus this year.  they are really going down hill.

Not very good customer service to send a personal email and then not honor it.
Same thing has happened to me in the past, not with Grande Vegas.

I was really loving GV but.... I do think they shower you with good service when you START depositing.  After a few months of depositing.... it kind of goes away.

For instance, after my first 2 deposits, I 'yippee' won the 'random' weekly drawing for a free chip.  Nadda after the next 10 deposits.

It was obviously their mistake to send that email in the first place, so they should have honored it...

They are Not being very smart if you ask me

is this a no deposit $100 bonus or a depost match ? if its the former then I would accept it was a mistake, although if you definitely have two seperate emails received a whole month apart yet containing the same bonus code, that does seem very strange, even for a mistake .... they could have honoured it if only for those who got in touch. If it was the latter, a deposit match bonus, they definitely should have honoured it, no excuses.