GRANDE VEGAS CASINO BONUS TERMS

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    Last post ago about 6 years by chillymellow
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    spinreel

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        spinreel

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        I am a little upset .i started a chat with a customer servie rep at Grande Vegas casino.I was inquiring about two different bonus codes.i received one ASK200 from askgamblers.com,and I receved another code which directed me to Grande Vegas Casnio site.Here are the two links and a portion of my conversation with the

        LINK REMOVED - We do not allow affiliate, refferal or other gambling links other than our own.

         Grande Vegas Casino
        pand welcome to our live chat service.  How may I help you today?
        tfinley: what are the terms for coupon ASK200?PLAYTHROUGH?MAX CASHOUT/MINIMUM DEPOSIT?
        Kizzy: One moment please
        Kizzy: Can you provide me with the coupon code that you are querying so that I can assist
        tfinley: ASK200
        Kizzy: Which casino are you playing?
        tfinley: GRANDE VEGAS
        Kizzy: It is a deposit offer of 200% up to $200 with a playthrough of 90 times. Minimum deposit is $20 maximum is $200
        WHAT ARE THE TERMS FOR PROMO400?MAX CASHOUT?MINIMUM DEPOSIT?PLAYTHROUGH?
        Kizzy: And it is 400% up to $400
        tfinley: NOT A 400PLAYTHROUG
        Kizzy: minimum deposit is always $20
        Kizzy: That is the playthrough on this offer
        tfinley: PLAYTHROUGH?MAX CASHOUT?
        Kizzy: I already advised you of the playthrough on this offer
        tfinley: ARE YOU SURE IT SAYS A 400PLAYTHROUGH?
        Kizzy: Yes
        tfinley: GO AND LOOK AT THA PAGE AGAIN.I BELIEVE IT SAYS A 40X PLAYTHROUGH DEPOSIT =BONUS
        tfinley: DEPOSIT+BONUS
        Kizzy: I have advised you of the terms and conditions for each offer
        Kizzy: I am certain of the information
        Kizzy: no need to look further
        tfinley: SO YOU ARE SAYING THAT IT HAS A 400X PLAYTHROUGH NOT A 40X PLAYTHROUGH
        Kizzy: that is correct
        Kizzy: I am sorry if there was a misunderstanding but both playthrough was correctly listed.
        tfinley: WHAT DO YOU MEAN BY THAT?
        Kizzy: If there is nothing further, I strongly suggest that you send an e-mail for any further assistance.
        Kizzy: I will be ending this chat session now, Have a pleasant evening


        I know that it is a little long but i need some feedback
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        chillymellow

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        For ask200 bonus, refer back to the page link you posted-it's pretty explanatory, and they mention confusion with the support and suggest you email for the correct terms.  Since you got the code on another forum, contact the admins there for help if you still have questions.

        But for the other, standard bonus, support started out in the right direction but I think your questions were too fast, maybe, and the two promos kind of got intertwined there.  Support isn't always right, and if you aren't clear, go back at a different time and try again.  But be patient, even if you know they are wrong.  If you still think they are wrong, get the official version in an email-quote their own page and forward the part of the support chat that was in question.  
        You think this one's tricky try Bet Phoenix's morphing requirements!  Hang in there, it's supposed to be fun.

        From their website FAQ/promotions:

        40X DEPOSIT PLUS BONUS FOR PROMO400
        MAX CASHOUT DEPOSIT PLUS BONUS x5

        For example: You deposited $20, redeemed 400% bonus and received $80, your wagering requirements will be: $20 + $80 x 40 = $4000.

        It does not mean that you need to deposit or win $4000. The total amount of the bets that you place should be $6000. If you are playing Slots and betting $1 a spin, you will need to spin 4000 times to complete the wagering requirements.

        The amount that you wagered will change as you play and will appear as 'Playable Balance'. Once you have played the required amount, your winnings will appear as 'Withdrawable Balance' and you can then request a withdrawal.

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