GrandPrive - Birthday Bonuses - Be Aware!

I apologize if this is posted under the wrong section but I am so frustrated with this casino group I can't see straight. After 11+ years depositing a LOT with these people, this is what I get when I try to claim my Birthday bonus as promised to all KING tier players:

Please wait for a site operator to respond.
You are now chatting with 'Daniel'Daniel: Hello and Welcome to our Live Chat service. How may I help you?
Mark: hey Daniel
Daniel: Hello mark
Mark: I would like to claim my birthday bonus please
Daniel: Would you mind waiting one moment while I access that information for you ? I appreciate your patience .
Mark: okay
Daniel: Thank you for patience Mark
Mark: ok np
Mark: ?
Daniel: Unfortunately we do not have any bonuses available at the present moment
Daniel: If you are still interested you can claim the fantastic 100% match up to $100 match offer that we have available only after you make your first deposit as a welcome bonus
Mark: I am KING tier and as a king tier member I am eligible for a birthday bonus during the month of my birthday
Daniel: Yes as a king tier player you are entitled to some free offers
Daniel: However you are not eligable for a birthday bonus on the Grand Prive casinos as yet
Mark: and as a member since day 1 - 11 years ago - why would that be?
Daniel: Please do remember that we have since switched software
Daniel: From last year April there have been no deposits registered on your accounts
Mark: nor withdrawals - ever - in 11 years! just deposit after deposit
Daniel: Please do remember Mark that these rewards are available for depositing players
Mark: allow me to remind you, that is how I attained king status - also:
Mark: please look at that page from your casino and tell me where it states that I do not qualify for the reason you mentioned
Mark: I understand your point - but please understand mine - I am at KING tier because I have deposited a LOT in the past
Daniel: I am looking at the page right now Mark and it does say that you are eligable for a birthday bonus as a king tier player
Daniel: Please note that since we switched software last year there has been no deposit registered on your any of your accounts which is why you do not qualify for a birthday bonus
Mark: and where does it state that as a condition of eligibility?
Daniel: Please do remember that bonuses are at the discretion of the casino and since you have setup your accounts we have been giving you plenty of free bonuses
Mark: you mean 11 years ago right?
Mark: that is when it was established
Mark: you may have changed software but not companies
Mark: still Grand Prive
Daniel: Yes it is still Grand Prive
Mark: and I am still Mark xxxxxxxxx
Daniel: Yes you are
Mark: lol
Mark: come on - there must be a decision that works for us both...
Mark: I am only asking for what has been offered to me
Daniel: Unfortunately there are no free offers that we can give you at the moment
Daniel: If you are still interested you can claim the fantastic 100% match up to $100 match offer that we have available only after you make your first deposit as a welcome bonus
Daniel: Which will be available on all five of the casinos
Mark: you forgot to mention my birthday bonus - which according to you I will qualify for as soon as I make a deposit.
Daniel: That is not what I said Mark
Daniel: I mentioned that the birthday bonus offer is available to depositing players
Daniel: These are players who have been making regular deposits on the casino since April last year
Mark: Oh, so now even if I make a deposit I STILL do not qualify for what has already been offered to me? What a disorganized casino group.
Mark: This is ludicrous, I have made so many thousands of dollars in deposits and you want to squabble over a $75 bonus which I am ALREADY supposed to be given. Unreal. What is your motto?: Dream, Dare, Play? Should be more like; DEPOSIT, CLAIM, DENY!
Daniel: We do apologize that you feel that way Mark however as mentioned earlier if you make a deposit you will qualify for other offers like the first purchase match
Mark: I don't need your pity - apologies for the way I feel...You should apologize for the way you (Grand Prive) ACT!
Mark: You know its players like me that have funded your existence and made Grand Prive what it is. But with the lack of gratitude you display, it will not be forgotten. I will be glad to share this insight with other members and let them make their own informed decisions. This was an unfortunate fork in the road - but maybe a blessing in disguise for me.
Mark: Good day - I hope you sleep well.
Daniel: Sorry we could not assist you with your query Mark
Daniel: Thank you for contacting Live chat, have a wonderful day
Mark: oh you COULD, but your management is too immoral
Mark: ciao
Daniel: Bye bye

1 minute later:

Please wait for a site operator to respond.
You are now chatting with 'Daniel'
Daniel: Hello and Welcome to our Live Chat service. How may I help you?
Mark: me again
Daniel: Hello Mark
Mark: one last point: please look at that p[age again
Mark: my mistake. Please look at this GrandPrive page:
Mark: NOTE: at the bottom it states: "Tier benefits are valid for a year (pending performance). " it has not been 1 year - that will not be until April - so I want my bday bonus - I see no reason why I am not granted this!!!
Daniel: Management have reviewed your account and there has been no deposits made since you setup the accounts again therefore you do not qualify for any birthday bonuses
Daniel: In order to qualify you must have participated in playing with real money
Mark: I don't care what they review - I am KING tier and this software did not take effect until April - this is wrong - and I promise it will be a mistake if it is not reconsidered. I have been extremely loyal - maybe they need to look a little deeper than just since their software change - which we also had no say so about...
Mark: okay I am sorry to do this but I must speak to a floor person and if that ios not possible I need the name of the casino manager and his/her email address please.
Daniel: Please feel free to send an email to support@betgrandprive.com so that my manager can respond to your query
Mark: not good enough
Mark: I want a name
Daniel: Jackie Parks is my managers name
Mark: and the casino manager please
Daniel: That is also the current manager in the casino
Mark: ok thank you Daniel
Daniel: It has been a pleasure assisting you. Have a fantastic day!
Mark: I appreciate your time.
Mark: I bet it has

please post if this changes very interested to find out how this ends up for you

Sorry for that and a happy birthday anyway:-) 
i did do some deposits there since they changed theire software,and i was to eligible to redeem freebies.
After i made a withdrawal from a freebie ( 250 usd ) i'm not longer eligible to redeem freebies. only match bonuses;-(
i did one deposit more to look if im eligible again, but nothing. so i think i will to not get a freebie from them on my bday tomorrow, we will see:-)
i wish you luck to get your bday freebie, but i don't think they will appreciate your past deposits:-( greetings josie

To add insult to injury I receive this in my email about 10 hours later:

Hi Mark,

You’re celebrating a birthday this month and the entire team from Grand Privé Casinos wishes you a very happy birthday!

To make sure you have a great day we’d like to give you a grand birthday gift of
$75 FREE - no deposit required.

This offer is valid for the entire month and can be claimed at any time during your
birthday month!

To claim, simply contact our Elite Player Services Team via Live Chat or telephone.

Happy Gaming,
Sonia Bradshaw

Grand Privè Casinos
Contact us: support@betgrandprive.com

So, 5 minutes later I go back to GrandBay and speak with Jasmine - see the result:

Please wait for a site operator to respond.
You are now chatting with 'Jasmine':
Jasmine:: Hello and Welcome to our Live Chat service. How may I help you?
Mark: Hi I received this in my email today:
Mark: Hi Mark, You’re celebrating a birthday this month and the entire team from Grand Privé Casinos wishes you a very happy birthday! To make sure you have a great day we’d like to give you a grand birthday gift of $75 FREE - no deposit required. This offer is valid for the entire month and can be claimed at any time during your birthday month! To claim, simply contact our Elite Player Services Team via Live Chat or telephone. Happy Gaming, Sonia Bradshaw
Jasmine:: Would you mind waiting one moment while I access that information for you ? I appreciate your patience .
Mark: okay
Jasmine:: Your bonus has been credited!
Mark: thank you kindly
Jasmine:: youre welcome
Jasmine:: Thank you so much for playing with us,  we wish you the best of luck with your gaming!
Jasmine:: It has been a pleasure assisting you, please call again. Good bye.

Moral: This casino group is in disarray - it really depends on who you speak with that determines the outcome.

Sorry you had to go through all this!Happy birthday to you!

Hi Mark,
Happy Birthday!  Sorry you had to go thru all this, but to me, this does not show a casino in disarray, but a
casino, that is doing what it can to appease an unhappy player, something many casinos do.


Moving up the Ranks
Points are accumulated over a 12 month period and players need to maintain points to remain on their current tiers. Benefits increase according to status and include a host of fabulous bonuses… Have a look at the
Benefit Table to see what you are entitled to. 

Jack (Zero -  15 749 points)
You’ve got the skills and you’ve got the enthusiasm. Welcome to the Jack Tier where the only way is up.
You’ll receive amazing weekly bonuses and  earn points according to money wagered. The Queen Tier is
beckoning.

Queen (15 750 – 31 499 points)
The lovely lady welcomes you to the Queen Tier where anything is possible. In addition to weekly bonuses there
are fantastic things waiting for you – birthday bonus, welcome bonus, merchandise and so much more. It’s onward
and upward for you…the King is calling your name.

King (31 500 – 104 999 points)
You’ve arrived. The hard work and skill you’ve acquired has paid off. You’re a King Tier player with all that it entails
– welcome bonus, the Grand Prive Magazine mailed directly to you and the opportunity to gain entrance to the prestigious Ace Tier.

Ace (105 000 – 499 999 points)
Ambition. Aspirations. The affluent Ace Tier bids you welcome. Exclusive bonuses, tournaments and more
opportunities to win have been carefully crafted for your enjoyment. Plus, the allure of the ultimate in gaming
talent Black Diamond Tier waiting for you.

Black Diamond (500 000 + points)
The pinnacle. The ultimate. The peak. You’ve reached it. You’re that good. Black Diamond Tier – where everyone
wants to be you. You are eligible for benefits and bonuses, never seen before. Dedicated VIP contact person,
available to you 24/7, an annual trip worth $5000, exclusive tournaments, and special offers only for you.

I used to rank much higher before the software change over, when I was depositing $500. twice a week, but they
are lucky I deposit once a week with a $50-$100 deposit now.  This hardly allows me the same position as it did over a year ago.

When I play some other casinos, the status changes on a month to month basis.  You really need to check the terms before you get so mad at the casinos, because it is usually spelled right out.

You cannot expect to be a NON depositing player, and have an old status carry you..