Guts in conspiracy with Instacasino, catch 22!

    703
    views
    7
    replies
    Last post ago over 1 year by Emma.lcb
    Index
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • Index
        • Started by
          Sr.Newbie
          25
        • last active 13 hrs ago
        I open an account at Instacasino to try it out. After that I self excluded me as there where no "cancel account" button. Today I tried to log in at Guts casino. Not possible ...
        The support at Guts didn't even try to help me. It was like talking to a wall... Instacasino could not do anything about it as I "self terminated my self for 3 months" ...

        How should I know that Instacasino affect Guts ??
        How can I reach my money, freespins at Guts ?
        Impossible they say.

        So sure I hit the button for exclusion at Instacasino but how should I know it will close my account at Guts ?

        Anyway. I'm actually impressed by the lazy arrogant support at Guts as a loyal customer for over 4 years so I closed my account permanent with loss of my money and freespins .. I won't tolerate this. 

        So today I want to give Guts 10 stars of being the worst stupid support and place to play!!!! Avoid them!


        Rated:
      • Soad1
        • Replied by
          Hero Member
          637
        • last active 11 hrs ago
        Thats weird, never heard of such thing. Do you have chat transcripts?
      • Index
        • Replied by
          Sr.Newbie
          25
        • last active 13 hrs ago
        Hi! Unfortunatley I didn't keep the chat logs =(
        At least Instacasino tried to help me but not a word more from Guts that I even emailed.
        The reason is that their casino is on the same platform?
        But again..... How can a self terminate button affect 3 other casinos without telling me ?
        That is really sick and bad in my opinion... Then saying its "Malta laws" so we cannot help you...
        Sick ... I will get back if I get a  replay from Guts and update you here!
        Rated:
      • Index
        • Replied by
          Full Member
          194
        • last active 9 days ago
        I found out when i tried to reopen my guts account and they said that because i deactivated my account at betspin that meant that my guts account will be the same. I never leave money i there to be honest, its either i use it or lose it or withdraw it. I agree with you about guts support, when i was playing with them and needed help they would give me short answers with really long waiting times for a yes or no response. Hope all goes well for you though.
        Rated:
        2.5
        / 5
      • 200 zpsnwkvewod
        • Replied by
          Hero Member
          950
        • last active 25 days ago
        Hello guys,

        A casino rep has been notified about this thread.

        Regards,
        Emma
      • Avatar
        • Replied by
          Sr. Member
          294
        • last active 2 days ago
        Rules are like that. If you self excludes
      • 200 zpsnwkvewod
        • Replied by
          Hero Member
          950
        • last active 25 days ago

        Thanks for this post from:

        • Index
        Hello AchesHigh,

        Both casino reps got back to us with the same response.

        Unfortunately self-exclusion on InstaCasino means the player will be self-excluded on GUTS as well. InstaCasino belongs to the same platform alongside Guts and Betspin, therefore they share the same Malta license. If a player states that he has a gambling addiction with one site, he can't play at any other casino on that license. This is designed to protect you the player.  On a different note, GUTS Casino rep assures me that they resolved this with you already.

        Kind regards,
        Emma
        Rated:
        5.0
        / 5

      lcb activities in the last 24 hours

      • 26
        new members
      • 688
        members online
      • 10669
        guests online
      • 69
        new posts
      • 2685
        free games played
      Join the club

      Most viewed forum topics

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170