Guts in conspiracy with Instacasino, catch 22!

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    Last post ago about 1 year by Emma.lcb

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        • last active 10 hrs ago
        I open an account at Instacasino to try it out. After that I self excluded me as there where no "cancel account" button. Today I tried to log in at Guts casino. Not possible ...
        The support at Guts didn't even try to help me. It was like talking to a wall... Instacasino could not do anything about it as I "self terminated my self for 3 months" ...

        How should I know that Instacasino affect Guts ??
        How can I reach my money, freespins at Guts ?
        Impossible they say.

        So sure I hit the button for exclusion at Instacasino but how should I know it will close my account at Guts ?

        Anyway. I'm actually impressed by the lazy arrogant support at Guts as a loyal customer for over 4 years so I closed my account permanent with loss of my money and freespins .. I won't tolerate this. 

        So today I want to give Guts 10 stars of being the worst stupid support and place to play!!!! Avoid them!

      • Soad1
        • Replied by
          Hero Member
        • last active 26 min ago
        Thats weird, never heard of such thing. Do you have chat transcripts?
      • Index
        • Replied by
        • last active 10 hrs ago
        Hi! Unfortunatley I didn't keep the chat logs =(
        At least Instacasino tried to help me but not a word more from Guts that I even emailed.
        The reason is that their casino is on the same platform?
        But again..... How can a self terminate button affect 3 other casinos without telling me ?
        That is really sick and bad in my opinion... Then saying its "Malta laws" so we cannot help you...
        Sick ... I will get back if I get a  replay from Guts and update you here!
      • Index
        • Replied by
          Full Member
        • last active 3 days ago
        I found out when i tried to reopen my guts account and they said that because i deactivated my account at betspin that meant that my guts account will be the same. I never leave money i there to be honest, its either i use it or lose it or withdraw it. I agree with you about guts support, when i was playing with them and needed help they would give me short answers with really long waiting times for a yes or no response. Hope all goes well for you though.
        / 5
      • 200 zpsnwkvewod
        • Replied by
          Hero Member
        • last active 16 days ago
        Hello guys,

        A casino rep has been notified about this thread.

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        • Replied by
          Sr. Member
        • last active 16 hrs ago
        Rules are like that. If you self excludes
      • 200 zpsnwkvewod
        • Replied by
          Hero Member
        • last active 16 days ago

        Thanks for this post from:

        • Index
        Hello AchesHigh,

        Both casino reps got back to us with the same response.

        Unfortunately self-exclusion on InstaCasino means the player will be self-excluded on GUTS as well. InstaCasino belongs to the same platform alongside Guts and Betspin, therefore they share the same Malta license. If a player states that he has a gambling addiction with one site, he can't play at any other casino on that license. This is designed to protect you the player.  On a different note, GUTS Casino rep assures me that they resolved this with you already.

        Kind regards,
        / 5

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