GVC misleading email

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    Last post ago about 7 years by satansmuff
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    harleyhun69

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        harleyhun69

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        Casino Support: Welcome to casino support how may I assist you?
        harleyhun69: Hello, I have an email about the new coupon codes and the email reads that they are redeamable 6 times. I tried to redeem Poppop for the 2nd time and it does not work.
        Casino Support: One moment please
        harleyhun69: ok
        Casino Support: at the moment you have burst awaiting your deposit
        Casino Support: it is  a 215% match bonus
        harleyhun69: i don't want to use that one. May I please use poppop
        Casino Support: ok
        Casino Support: One moment please
        Casino Support: i can see that you redeemed poppop
        Casino Support: that one is redeemable only once
        Casino Support: it is a free chip
        Casino Support: free 30 $
        harleyhun69: "Each coupon is 6 times redeemable." This is what is on my email. There are no exclusions listed
        Casino Support: the free bonus is redeemable only once
        Casino Support: the match ones are redeemable 6 times each
        harleyhun69: THat is not presented in the email. It reads 6 time EACH. No exclusions.
        harleyhun69: How can you change it when the email does not read that information
        Casino Support: this is the way the promotion works, i understand that the email may  be misleading, but what it actually says is that the match bonuses are redeemable 6 times, but the free cash ones are only redeemable once
        Casino Support: that it was the e mail is about
        harleyhun69: If you will not honor this promotion as it reads then I would like to redeem another coupon that is for a chip, please.
        Casino Support: you can try, to redeem the rest of the bonuses
        Casino Support: they are all surprise bonuses
        harleyhun69: Thanks for your time. I think in the future, the emails should be more specific. Have a good day!.  >:(
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        BIGLEAN

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        Don't know if it is already here or if anyone even cares to play here :-\ but NDB coupon POPPOP did redeem for $30 ::)
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        harleyhun69

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        I know that poppop did work one time.  Email read something different.  Here is another conversation over a 5 dollar bonus code.

        Please wait for a site operator to respond.
        You are now chatting with 'Casino Support'
        Casino Support: Welcome to casino support how may I assist you?
        harleyhun69: Hello, i would like to redeem the FREE5 casino coupon please.
        harleyhun69: Hello, i would like to redeem the FREE5 casino coupon please.
        Casino Support: May I have your username please?
        harleyhun69: harleyhun69
        Casino Support: One moment please
        harleyhun69: ok thank you
        Casino Support: you have a pending coupon in use at the moment
        harleyhun69: I want to use the FREE5 right now and will use the other another time. Thanks.
        Casino Support: That coupon code is for only customers signed by the proper authorized affiliates.  It is sent out by affiliates in the US. Unless you have signed up with the proper affiliate the bonus will not work. Unfortunately, because we are not located in the US, we do not have control over the actions of spammers who mail out their promotion codes.
        harleyhun69: No Deposit Casino information for Gold VIP Casino Name: Gold VIP Casino Software: RTG -Real Time No Deposit Casino Bonus: $5 Deposit amount: $100 Deposit bonus: $250 Casino Bonus Percent: 250% Casino Playthrough: 45x High Roller Deposit: $0 High Roller Bonus: $ High Roller Bonus Percent: %0 More info: Free5 for $5 no deposit
        harleyhun69: What is this information then?
        harleyhun69: http://www.nodepositcasinoonline.com/Gold-VIP-No-Deposit-Casino-Bonus-516.html
        harleyhun69: this says nothing about new player.
        Casino Support: One moment please
        Casino Support: All of our emails come from.....@goldvipclub.com email addresses
        harleyhun69: So you are telling me that you will not honor this coupon code?
        harleyhun69: Are you still there?
        Casino Support: This promotion is sent by affiliates in the US to give new players an incentive to create a new account with our casino. These promotions are not provided by the GOLD VIP CLUB. It is not our policy to give players non-deposit bonuses. Any free chip offers are provided by affiliate companies and thus require the player to have created their account through their affiliate site. If the player has not, they will not redeem these bonuses.
        harleyhun69: Yep, you already said that. I guess I will be finding another casino to play. I have heard and read more complaints about your casino than any other. For this reason especially. I have stuck with GVC for sometime now because I like your games. I know there are other casinos with similar games and I will delete your casino and go to another. GVC is not fair gamimg and there are blogs all over the web that agrees. I know that your not in the US and that is fine. But if there is a coupon with your Site on it, I don't see what the big deal is. I can't believe I am wasting my time over $5.oo. Thanks for your time and have a good day. Bye
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        satansmuff

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        I keep getting emails for free coupons there and everysingle time they are denied......and when I ask support they tell me the emails are not from them.!!!

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