Has anyone else had this problem with an RTG site?

    3,133
    views
    8
    replies
    Last post ago almost 6 years by Cat50
    Avatar 28689
    • Started by
      Hero Member
      655
    • last active 5 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 28689
        • Started by
          Hero Member
          655
        • last active 5 months ago
        According to the cashier tab it said I reached my playthru and my balance was $1,000 and I was allowed to do a withdrawal.  My noncashable bonus was $450 so I knew I would receive $550.  I put in for my withdrawal and checked on it a week later, this past Sunday.  My withdrawal got rejected so I went to customer service for an explanation.  I was told my documents werent received.  I had emailed them in so I resent them, no big deal.  I reset up my withdrawal for $1,000 again.  I went into my account this morning and my withdrawal got rejected again but my documents were received.
        Off to customer service I went.  I was told I was 1,000 short on my playthru but my tab had changed  from amount of playthru needed to withdrawal amount.  I knew I had played 19,550 which was like 10 more than I had to.  I couldnt figure out why I needed an extra 1,000 playthru then I went to my account history took my total deposit and bonus and mutiplied it times my 40x and sure enough it comes to 20,540 not 19,540 like the software calculated in the 1st place.  At 1st I was sitting here getting pissed off that I was getting screwed but after doing all the calculations the finance dept and customer service wasnt lying somehow the playthru tab had the wrong amount.  I was wondering if this has happened somewhere in the past to anyone else.  Now I have to sit here and spin and keep track of the number of spins that equal 1,000 more playthru because there is nowhere I can look up my new playthru total.  Good luck to all of u.
      • Index
        • Replied by
          admin
          19737
        • last active 5 hrs ago
        What a nightmare gunnylab.  No - it hasn't happened to me because I don't ever use bonuses (purely personal choice - no other reason).

        At least you weren't being cheated by the casino and thank heavens you checked the playthrough yourself or you could have been barking up the wrong tree for a very long time. 

        Good luck with the playthrough and I hope you manage to keep track of it (and win a lot more).

        blue
      • Avatar 28689
        • Replied by
          Hero Member
          655
        • last active 5 months ago
        Lol, I just got gone playing the extra 1000 playthru.  I took 800 spins at a total of 3 games at $1.25 a spin.  Thank god for coat of arms.  That game saved my butt.  Believe it or not I started with $1,000 and finished with $1001.  I am using Western Union for my withdrawal.  I am 2 scared to use wire transfer with all that is going on with the FBI cracking down on everything.  The max gross amount u can enter is $1000 for Western Union.  Customer service verified that I reached my official playthru so I am happy.  I was so worried my account would go straight down and miss doing a withdrawal.
      • Index
        • Replied by
          admin
          19737
        • last active 5 hrs ago
        Well done gunnylab. Amazing that you did all those spins and ended up only $1 up.  Definitely better than losing it all.

        Congratulations.

        blue
      • No avatar normal
        • Replied by
          Super Hero
          1621
        • last active 3 months ago
        Glad you made playthrough Gunnylab.  TopGame casinos were notorious for adding extra playthrough on bonuses, from my experience.
      • Avatar 28689
        • Replied by
          Hero Member
          655
        • last active 5 months ago
        Thanks Blue.  Pacer, this was a simple software glitch, the higher playthru was the correct figure.  I know what u mean about Top Game sites, the adding of playthru is only one of their tricks to screw people.  I am just glad RTG came out with some games I like.
      • No avatar normal
        • Replied by
          Sr. Member
          431
        • last active 21 days ago
        Good going nice to see a win. What casino did you play at?
      • Images
        • Replied by
          Superstar Member
          6245
        • online
        well gl on getting your winnings wt

      lcb activities in the last 24 hours

      • 27
        new members
      • 689
        members online
      • 12843
        guests online
      • 155
        new posts
      • 4126
        free games played
      Join the club

      Most viewed forum topics

      • Key111
        You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream...
        Penny for your thoughts...
      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • Index
        Treasure Mile - Exclusive $64 no deposit bonus Amount: $64 free bonus How to claim the bonus: New players need to sign up through our LINK and enter the bonus code SPIN16TM. Existing players need to use a bonus...
        Treasure Mile and sister brands Spin16 no deposit

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170