Has anyone else had this problem with an RTG site?

Anything related to casinos, casino games, new casinos, tournaments etc.
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    Last post ago over 5 years by Cat50
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    gunnylab

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        gunnylab

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        According to the cashier tab it said I reached my playthru and my balance was $1,000 and I was allowed to do a withdrawal.  My noncashable bonus was $450 so I knew I would receive $550.  I put in for my withdrawal and checked on it a week later, this past Sunday.  My withdrawal got rejected so I went to customer service for an explanation.  I was told my documents werent received.  I had emailed them in so I resent them, no big deal.  I reset up my withdrawal for $1,000 again.  I went into my account this morning and my withdrawal got rejected again but my documents were received.
        Off to customer service I went.  I was told I was 1,000 short on my playthru but my tab had changed  from amount of playthru needed to withdrawal amount.  I knew I had played 19,550 which was like 10 more than I had to.  I couldnt figure out why I needed an extra 1,000 playthru then I went to my account history took my total deposit and bonus and mutiplied it times my 40x and sure enough it comes to 20,540 not 19,540 like the software calculated in the 1st place.  At 1st I was sitting here getting pissed off that I was getting screwed but after doing all the calculations the finance dept and customer service wasnt lying somehow the playthru tab had the wrong amount.  I was wondering if this has happened somewhere in the past to anyone else.  Now I have to sit here and spin and keep track of the number of spins that equal 1,000 more playthru because there is nowhere I can look up my new playthru total.  Good luck to all of u.
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        blueday

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          What a nightmare gunnylab.  No - it hasn't happened to me because I don't ever use bonuses (purely personal choice - no other reason).

          At least you weren't being cheated by the casino and thank heavens you checked the playthrough yourself or you could have been barking up the wrong tree for a very long time. 

          Good luck with the playthrough and I hope you manage to keep track of it (and win a lot more).

          blue
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          gunnylab

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          Lol, I just got gone playing the extra 1000 playthru.  I took 800 spins at a total of 3 games at $1.25 a spin.  Thank god for coat of arms.  That game saved my butt.  Believe it or not I started with $1,000 and finished with $1001.  I am using Western Union for my withdrawal.  I am 2 scared to use wire transfer with all that is going on with the FBI cracking down on everything.  The max gross amount u can enter is $1000 for Western Union.  Customer service verified that I reached my official playthru so I am happy.  I was so worried my account would go straight down and miss doing a withdrawal.
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          blueday

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            Well done gunnylab. Amazing that you did all those spins and ended up only $1 up.  Definitely better than losing it all.

            Congratulations.

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            Joseph Kennedy

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            Glad you made playthrough Gunnylab.  TopGame casinos were notorious for adding extra playthrough on bonuses, from my experience.
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            gunnylab

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            Thanks Blue.  Pacer, this was a simple software glitch, the higher playthru was the correct figure.  I know what u mean about Top Game sites, the adding of playthru is only one of their tricks to screw people.  I am just glad RTG came out with some games I like.
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            liquorman

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            Good going nice to see a win. What casino did you play at?
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            Cat50

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            well gl on getting your winnings wt

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