Hi gang,
whenever you think, it couldn´t get worse...Rival will do it!
Last month I actually made playthrough at VRC on a free chip. But instead of withdrawing I wanted to be a good sport and wager the 50 € on a deposit bonus.
If I were a casino manager, I would have said "great, you´re welcome, go for it!" Actually there are casinos out there that encourage you to do so with an additional bonus.
Rival support then told me that this wouldn´t be possible. I would have to withdraw first and could then deposit if I like to. About this a sent a pm to Nic, because I think this is a rather embarassing performance for a casino customer service (me throwing money at them and they are rejecting it).
Nic could only explain that that is way business is done with Rival.
So far so good. No real surprise.
Still considering to deposit with Rival (in general) comes now the sweet part.
Last week was my birthday and I received some mails with free chips. Among others there was a mail from box24 promising a special bonus and a mail from 21grand even promising a gift.
Installed them again, logged in...and found nothing in my account.
For box24 rival support said the usual "not eligible, bonus banned". With 21grand it was basically the same. But the girl would check with the management. Next day I actually received another e-mail from them stating that the "gift" would be credited in my account now.
Happily I logged in again...to find nothing.
Rival support then told me that "credited" means "is being checked by the manager". At that point I stopped the conversation.
I am in sales and marketing myself and if someone of our customer service would play like this on my customers you would find me with a smoking gun in the news.
Being bureaucratic and non-caring is one thing, but behaving like this in a special, personal situation like a birthday is not only unprofessional, it is insulting to the customer and sabotage to the company.
Now they could send me their "gift" as cold hard cash in an envelope, I wouldn´t deposit with them.
Rather would I donate the money to Gamcare or gamblers anonymous or the first global LCB meeting
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