Help! (vegas strip casino)

    Last post ago about 7 years by Jocan16
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      • No avatar normal
        • Started by
        • last active about 7 years ago
        I've had a withdraw submitted 3 times to vegas strip casino since 1/21/10.
        I was told after the first time my withdraw was denied that my docs were never received even though i had sent them. so I did as I was asked and resent the docs again and re-submitted the withdraw on 1/30/10. low and behold i was denied again... So, i thought to myself, did i forget something? I contacted support today to see if i could get an answer to why i keep getting's what i got from them:

        A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
        Thank you for using our LiveChat Service. This is 'Sophie'. How can I help you?
        Sophie: Hello!
        lstengel06: hi sophie
        lstengel06: i seem to be having trouble with my withdraw, can you help?
        Sophie: One moment please
        Sophie: May I have your correct username please ?
        lstengel06: lstengel25
        Sophie: When did you send the documents required ? 
        lstengel06: yes twice
        lstengel06: sec
        Sophie: You will need to wait for the pop up message as soon as you enter to the casino letting you know that everything is on file
        lstengel06: on 1/30/10
        lstengel06: why wouldnt it be on file after this long?
        Sophie: One more moment. I apologize for the wait.
        Sophie: Thank you for holding. I will be with you in a few moments.
        lstengel06: ....
        Sophie: Accounting dept is a bit behind scheduled,but you should received the message anytime soon
        lstengel06: its been 13 busines days since i submitted my docs, let alone a withdraw
        Chat session has ended.

      • Putting on lipstick emoticon 1
        • Replied by
        • last active 7 hrs ago
        Hi Laura,

        I'm sorry to hear you have these problems. I know how frustrated you must feel. Unfortunately, this is a rogue casino and known for this type of actions.

        Only think i can say to you is to be relentless in your pursuit to get paid. Email support every day. Contact chat daily. Be as big of a pain as they are to you by not paying you.

        Don't give up. Please let us know how it all turns out. I have my fingers crossed for you.

      • No avatar normal
        • Replied by
          Superstar Member
        • last active 6 months ago
        if you can send your docs by email, fax it to them and call them right after you fax it to make sure that they receive it.  Virtual group did this to me before and that's how I handled it.

        gl of getting your money.  BTW, find a reputable rtg casino to play like casino titan, cherry red, ....  and stay away from the rogues.
      • Avatar 17560
        • Replied by
          Full Member
        • last active 9 months ago
        It is kind of a "pick your poison" type deal.. Win with the rogues but you can never cash out or lose with the legitimates and never cash out.

        Only kidding..err..sort of.

        I know I am pretty new, but I believe this is the 3rd or 4th post with the exact same type of live chat messages about the rogues.  Sketchy sketchy business practices.

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