help please

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    Last post ago over 7 years by medtrans
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      5793
    • last active 4 months ago

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      • No avatar normal
        • Started by
          Superstar Member
          5793
        • last active 4 months ago
        Quicktender closed my acct saying the acct considerred as fraudulant.  I haven't done anything wrong, all of the info I gave them when signed up are true.  I emailed them several times hoping I can clear things up with them, but I got no respond.  Because of this, palace of chance casino also closed my acct which I have a pending withdrawal of $90 was denied.  Here is the message I have from prism affiliate manager "We have to be very careful in terms of security.  If a trusted partner such as QuickTender sends us a notice saying one of our players is deemed fraudulent, our policy is to prevent trouble by choosing not to work with the player"

        if this is the case, then why my accts at other casinos like coolcat, clubplayer, prism, slotofvegas, cirrus,....still remain open??
        I also had a withdrawal from partycity, the amount of $1100, it's approved since 8/24.  Credit card was used for my last deposit with party city.  Prism affiliate manager said this withdrawal will be denied and acct will be closed unless I can resolve thing with quicktender.  Why close accts on the casinos I have withdrawals with, but not the others??  or they just use quicktender reason to avoid paying player's winning??.  Is this a new leaf the virtual group try to bring??

        Rated:
      • Avatar 10718
        • Replied by
          Super Hero
          2134
        • last active 7 months ago
        Quicktender works independently, and are not in cohoots with the casinos.

        This is a very bad thing, since it is one of the safest, fastest way to transact money.

        One of your casinos must have given them bad info on you.  Did you ever open an account in the wrong address, or something to that effect?

        You have a right to know what is being said, and by who.  They just can't make a fraud charge against you, and shut down your account without just cause.  This is serious stuff. 
      • No avatar normal
        • Replied by
          Superstar Member
          5793
        • last active 4 months ago
        opened it in a correct address, but I moved to different address and haven't update with quicktender yet.  This is their reason, We are writing this email with regard to your QuickTender account. This has been permanently closed in accordance with the QuickTender Terms of Service. This states that QuickTender may terminate an Agreement immediately at its sole discretion if it believes that any fraudulent, illegal or impermissible act was committed or false information was provided to QuickTender. Unfortunately, we will not be able to accept any further applications from you in the future.
        I still do not know what I have done that made them close my acct.

      • Avatar 10150
        • Replied by
          Mighty! Member
          3007
        • last active 4 months ago
        Damn, tried, convicted and sentenced without a "Have anything to say?"

        Very strange with this. Plus they're not willing to even talk with you?

        I remember having a casino (A few) closed and when I asked why, they told me. Wonder why QT won't say anything?
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12422
        • last active 2 hrs ago
        Taaa,

        That really is awful that they closed your account. I do remember you stating though that you used American Samoa as your country at some sites. This may have come back to haunt you.

        Maybe you can change payment processors. How about Ewalletxpress? If not...reloadable gift cards may be your only option.

        I hope it can be resolved....i know you are a valuable player to many casinos. Here's to hoping that some casinos will remain open to you.

        Lips
      • No avatar normal
        • Replied by
          Superstar Member
          5793
        • last active 4 months ago
        thanks for ur advice lips.  Yes I can get another payment processor, but that not a point.  I mean partycity took my money successfully everytime I deposit usemywallet or CC, now they have to honor player winning before considering to close his acct
      • Avatar 10718
        • Replied by
          Super Hero
          2134
        • last active 7 months ago
        What Lips is saying is exactly true..I didn't want to say anything.  I just figured I would say if you gave the wrong address, you would figure it 

        This is most definately fradulent activity. They won't negotiate, and Quicktender is most secure, so if they have any reason to suspect, they will just terminate you.  They don't have a very good way for you to reach them either...it is pretty one way.
        It scares me, sometimes I put thousands of dollars in there, myself, and  I cannot even call them.  All you have is one of those things you can leave a message, not even an email address.

        You have to be careful not to burn your bridges Taadaa.  I've learned the hard way sometimes myself. 
      • No avatar normal
        • Replied by
          Hero Member
          963
        • last active about 1 month ago
        I had a question about withdrawing in Quicktender.  I couldn't find a phone number to call, only an email address.  So I sent them an email with my question and I got an instant response.  I was shocked.

        medtrans

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