Help with Always Vegas

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    Last post ago over 6 years by bonusroundplease
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        I need help with a problem at Alwaysvegas. I have deposited twice now expecting to receive the 25% cash back and have not received anything. I contacted support and was told tje first time that I should have received An email and they would send one out again. Second time I contacted support I was asked where I read there was even such a promotion and I told them from tier page.he told me it was not for everyone. Help!!!
      • Avatar 20717
        • Replied by
          Super Hero
          1103
        • last active 7 months ago
        Me too!  Here is a copy of an email I received:

        Hi cindy,

        My name is Ben I'm the account manager here at alwaysvegas.com, wanted to see if you were satisfied with the casino and if you had any problems,
        In addition I wanted to make you an offer ,

        For a min deposit of 50$

        300% bonus
        25$ back  as free chips if you don’t cash out with profit (email me for that)

        In any case for futures reference it's better to call / email me (I see it right away) BEFORE you deposit, I will assign the best bonus I have at the moment so you can leverage you're money for a better chance of cashing out with a profit.

        Then after you deposit claim the promotion in the cashier ( in that order-important)

        Account manager,
        Ben Klein,

        I claimed the first 300% with a $25 deposit and lost that.  Then I went to claim the other coupon for 300% with a $50 deposit but of course same thing I clicked on it and it disappeared (what's new?) so I used the last coupon in my cashier 300% on a $25.00 deposit. 

        I emailed Ben and asked him for the $25.00 cause they two deposits where back to back.  I tried to do the $50 one but with this casino the coupons seem to disappear when you claim them.  I emailed him LAST Friday and have heard NOTHING!  I talked to support and they said they would have to talk to a manager.  I still have no promotions!  There loss I guess....not mine.

        user name cnolley
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          Sr. Member
          311
        • last active 8 days ago
        I would not trust them. I suggest you google them and include the word Rogue when you search. Some interesting things to read about them.
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 17 hrs ago
        gl hope everything works out
      • No avatar normal
        Well I tried to call this "Ben"  today but still have not received anything in my mail or in the promotions  cashier. I know its not much but every little bit could be the difference between a win and a loss
      • Me
        • Replied by
          admin
          6671
        • last active 7 hrs ago

        Thanks for this post from:

        • Avatar 20717
        Hi guys,

        we have a casino representative here on board. You can private message him here Always Vegas


        Ill also give them the heads up about this thread

        cheers
        Zuga
      • Me
        • Replied by
          admin
          6671
        • last active 7 hrs ago

        Thanks for this post from:

        • Avatar 20717
        An update

        Ive got a response from AV Rep that they are looking into this. Lets see if they address this board soon...

        Zuga
      • No avatar normal
        Thanks I have been waiting patently for replies to emails but have gotten nothing back. Hopefully this update helps
      • No avatar normal
        Just thought I would update this topic. I received am email to look in my account today in the cashier, well it was a 15 dollar chip with requirements attached. So if the site offers a weekly CASH back and it takes two weeks for them to offer me a chip after two deposits, I think they just lost my business
      • Avatar 20717
        • Replied by
          Super Hero
          1103
        • last active 7 months ago
        I never got an email or anything and this is my THIRD....yes third problem with this casino.  You can read my previous post (Always Vegas...What would you do?).  They did add a 300% deposit bonus on a minimum deposit of $25 but nothing like Ben told me.  No $50 chip! 
      • No avatar normal
        I did read your post that's what inspired me to start mine, I feel cheated out of money and really don't think a15 dollar chip is fair. And hey my birthdays tomorrow what's the chances of me getting something from AV for that promotion they offer?
      • Avatar 20717
        • Replied by
          Super Hero
          1103
        • last active 7 months ago
        silverpeach@hotmail.com wrote:

        I did read your post that's what inspired me to start mine, I feel cheated out of money and really don't think a15 dollar chip is fair. And hey my birthdays tomorrow what's the chances of me getting something from AV for that promotion they offer?

        I will admit they did try their best to make it better the last two times but this time I feel ignored.  I got an email one day from Always Vegas asking where had I been.  I told them why I hadn't deposited because of the last two bonus code redemption problems.  Ben said here is my email address blah blah blah.  We emailed back and forth about three times.  The copy above is only one of them.  I hate when you feel like you get to know a casino and a rep and feel they CARE and learn differently.  I will give them the chance to still make it up...we will see.

        Of subject as for your Birthday tomorrow............HAPPY BIRTHDAY

        I noticed a lot of Rivals that I have deposited at in the past didn't credit me one so I just went to every Rival casino I had deposited at and asked do you give Birthday chips to depositors and I got them.  So if you don't get them go do what I did.

        Here's wishing you a very happy LUCKY Birthday!!!
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 17 hrs ago
        silverpeach@hotmail.com wrote:

        Just thought I would update this topic. I received am email to look in my account today in the cashier, well it was a 15 dollar chip with requirements attached. So if the site offers a weekly CASH back and it takes two weeks for them to offer me a chip after two deposits, I think they just lost my business
          if i felt a casino did me wrong they could keep their freebies i wouldnt be back HAPPY B DAY BY THE WAY
      • Me
        • Replied by
          admin
          6671
        • last active 7 hrs ago
        Hi silver,

        i was told that your complaint was resolved. Can you confirm this?

        cheers
        Zuga
      • Avatar 20717
        • Replied by
          Super Hero
          1103
        • last active 7 months ago
        I even called Ben on his personal number he gave me and left him a message but still nothing.  I have copies of all the emails he sent to me if AV needs them.  Thanks!

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