Okay, this has happened to me before. I downloaded a casino and registered an account but it wouldn't let me login because it was like I never set up an account. That time support talked me through some steps to change some settings on my computer and I was able to register. I don't remember what they told me to do now.
Has this happened to anyone before too? I am trying to play at Golden Cherry a Rival casino. I downloaded and registered and when I clicked the register button it took forever and then a box came up....see screenshot...something about time out error. It also said I may have an account but try and login before trying to re-register. I did this and couldn't login. I registered again and same thing. Now today, it just brings up the login page and won't let me register an account and support says I don't have an account. It just gives me the login page. Any help would be appreciated. I wish i would have saved a transcript of the chat from when this happened before because it contained several steps to get it to work.
Help with downloading Rival software
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- Hi bonusround,
This happened to me when I downloaded VRC but the 2nd time I tried it, it worked. I got them to delete the second account that was set up. The first account did set up even though it said it hadn't..
I suggest going back and asking for detailed instructions again and get them to send the chat as an email to you.
- Blue, I unistalled this software more times than I can count. I remember the first time my McAfee popped up saying they got rid of a Trojan and this happened while I was downloading the software. I tried to open an account and got the time out error as I mentioned above when I hit the submit button to open my account. I tried to login and nothing. I tried to open another account and got the same time out message and when i tried to login my username was already typed in but when I put in my password it said something about the email address or password didn't match.
I went to support and they said uninstall it and turn off my virus protection, funny thing is I didn't even mention the virus and actually forgot all about it until just now. After I redownloaded the only screen that popped up when I said I wanted to play for real was the login screen. It didn't give me an option to open an account, only to login. Support said I did not have an account and he would try and get some answers and then email me.
That was over a week ago. I went back and he still did not have an answer. I told him I had this problem at another casino which I believe was Slots Power. They walked me through some steps under the run menu and had me delete something I think under the that casino in settings. That was a couple of months ago and now I don't remember what the heck he told me to do but it worked immediately and I was able to open and account without a problem. I don't know why I didn't have him email me the chat transcript, I guess I was just happy it worked. I wanted to go back to them and ask them what he had me do but I think that is cheesy asking one casino for help installing another. lol
I spoke to support AGAIN this week and he said he would get the IT guy on it and email me when they get an answer. This was after I told them what had fixed the issue at Slots Power.
Someone sent me a link to install the casino, yes I trust this person. I just installed it and when I was redownloading it my MacAfee popped up again with the "we removed a Trojan" message. After the casino downloaded I still could only login and of course I couldn't. Then I unistalled AGAIN and turned off my virus protection and installed AGAIN. Of course, you guessed it, it made no difference and I couldn't login or make a new account. I have attached a screen shot of the Trojan removal warning that occurred when I was downloading this casino. Plus I have the other time out screen shot above from before. I will go back to support and tell them about the Trojan that happened twice so far. I will come back and update what they say. If I don't get a fix maybe someone on here knows what to do or maybe you guys can email a casino rep my post. I really wanted to try out this new casino. It just gets frustrating.
Sorry for the LONG post as usual, and thanks for hearing my rant and maybe, just maybe I will be back with good news.
- nfo: Please wait for a site operator to respond.
info: You are now chatting with 'Richard'
you: Hello :-) Richard
you: I have talked to Albert about three times so far regarding download issues
Richard: Welcome to Golden Cherry!!
you: I downloaded over a week ago and got a time out message when I went I hit the submit button after I registered.
Richard: What did he advise you to do?
you: Plus I while I was downloading I got a pop up from my MacAfee virus protection saying they removed a trojan.
you: Well the time out message said try and login because an account may have been created and if not try to register again.
you: I tried to login and nothing. I tried to set up an account and got the same time out message. I took a screenshot of it also.
Richard: Did you email us the screen shot?
you: I still couldn't login. Albert said I did NOT have an account
Richard: Let me double check. What is your first and last name?
you: Yes, but please let me finish telling you everything if you don't mind
you: Anyway, he said uninstall it and turn off my virus protection....I didn't even tell him about the trojan removable warning either.
you: I tried this and when I opened the casino, I clicked on real player and now it only gave me the login screen and no longer gave me a register as a new player screen
you: I told Albert I had this same problem at Slots Power and they had me go under my RUN menu and change a few things under settings and it was successful and only took a about a minute to complete the process but I forgot now what he told me to do.
you: I talked to Albert again and told him that again and he said he would let the IT support know and email me with an answer.
you: My friend has been trying to refer me now for a while and I uninstalled the casino AGAIN just now an clicked on his link he sent.
you: My MacAfee virus protection popped up with message saying they removed a trojan. It had to have something to do with your casino cause that was the only thing I was downloading and I took a screen shot of it also.
you: After download was complete, I clicked on real player and my user name was already entered like it had been before but when I put in my password it says something about them not matching. Then I uninstalled it AGAIN and turned off my virus protection and downloaded again.
Richard: Then if he said he will email you with an answer, then trust him.
you: I got the same issue as above....login is was typed in but I couldn't log in.
Richard: I have told my pit boss right now.
Richard: and he will look into the problem.
you: Well could you please go to this site http://www.latestcasinobonuses.com/onlinecasinobonusforum/casinos/help-with-downloading-rival-software/new/#new
you: I posted my download issue on the Latest Casino Bonus Forum LCB where I am a member. I thought maybe somewhere there could help or had the same issue
you: In my post it has all the information that took place and both screen shots, one with the time out and one with the trojan removal.
Richard: I will have my boss take a look. Tell me your email please so he can give you a proper response.
you: That way maybe you can refer you IT support to the forum and then they can get all the details on the errors and the screen shots. OR I can email you as requested. I just thought it would be easier that way....but I can still email you if you want the screen shots
Richard: Please, the screen shot on the website you gave me is quite small.
you: I LOVE Rival casinos and once I find one that I am happy with I become a VERY loyal player and depositor. It has become frustrating trying to play at your casino. It has taken up so much time just to try and register that I am thinking it may just not be worth my time at this point.
you: If you click on them, it will make them bigger
you: Just double click on them and they will be HUGE
Richard: Thanks, I hope we will be able to help you out. I will tell my boss to email you asap:)
you: Did you click on them and did it make it bigger?
Richard: Yeah, thaks
you: As I posted in my forum post I will add a chat transcript and it would probably help if one of your casino reps register at LCB and reply also when it gets fixed.
you: I do know that you will get a ton of customers from the LCB forum if you have an active casino rep registered. It makes all the difference in the world. LCB is the BEST gambling forum and if a casino rep is on board there, players trust the casino more, which leads to more deposits :-)
you: Ty Richard for all your help. I know you were not able to give me an answer but just the fact that you pulled up the sight and said you would get right on it means a lot. Again, maybe you can talk to Rival cause Slots Power knew exactly what I needed to do when I had this same problem less the Trojan alert.
you: Sorry for the long live chat...I just wanted to make sure you are still there Richard?
you: hello? Richard? :-)
info: Your chat transcript will be sent to xxxxxxxxxx at the end of your chat.
info: Please wait for a site operator to respond.
info: You are now chatting with 'Richard'
you: Hey Richard, this is Cindy again.
Richard: Just a moment Cindy:)
you: I think we got disconnected so I just copied the last thing I was telling you.
you: you: As I posted in my forum post I will add a chat transcript and it would probably help if one of your casino reps register at LCB and reply also when it gets fixed. you: I do know that you will get a ton of customers from the LCB forum if you have an active casino rep registered. It makes all the difference in the world. LCB is the BEST gambling forum and if a casino rep is on board there, players trust the casino more, which leads to more deposits :-) you: Ty Richard for all your help. I know you were not able to give me an answer but just the fact that you pulled up the sight and said you would get right on it means a lot. Again, maybe you can talk to Rival cause Slots Power knew exactly what I needed to do when I had this same problem less the Trojan alert.
Richard: I am back:0
you: sorry Richard...if you can just read what I copied from our last transcript, I will be done :-)
Richard: Thanks so much for your kind words.
Richard: I will let the team know. Thanks for your patience.
you: your welcome! I hope to hear from someone soon. Do you know when I may expect a response?
you: By tomorrow maybe?
you: I really want to try out your casino and maybe with all the trouble I encountered once it is all sorted out....maybe just maybe...they will give me a free chip before I deposit...which I will for sure deposit!
Richard: My boss said to log back on in about 30 minutes to see if we have gotten anywere with this problem.
you: okay cool...do I try to login or do I need to register?
Richard: If you need anything else we are here for you 24/7
Richard: Just log into the chat and we will go from there.
you: Okay cool! Ty Richard you are the BEST! :-)
you: Talk to you soon!
info: Your chat transcript will be sent to xxxxxxxxx at the end of your chat.
Richard: Bye, have a great Thursday!!
you: ty u2 bye
Again, sorry for the LONG post AGAIN!!! I will say customer support is VERY nice and friendly! I will update after I try again as he suggested. :-)
FInally getting the scope of your issue , i have to say you may already had the trojan and it becomes active when running this program, it is also true that this casino download, when i tried, simply is such a new download that it doesn't pass database trust with many anti virus networks, something to consider is a full system scan before doing much more with your pc as is, then try using the link to here from LCB..:)
- Replied by
- at February 24, 2011, 17:30:18
- last active 8 months ago
- Just a note that some Rival software passed only weeks ago and now doesn't pass trust levels, from personal experience. Also something to note that McAfee itself, doesn't pass particular anti spyware and malware programs, itself nor would many casino software as i am understanding. A different choice in a new anti virus program to introduce to your pc's system wouldn't be a bad idea at this time.
- Hi bonus,
Did you delete all temporary files?
Have you deleted all cookies and history and then searched on your computer for the casino name to remove any remaining traces of it before downloading again?
These are just a couple of things that you can try if you haven't already (which you probably have).
If only you could remember what that other casino help desk person told you to do last time...
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