I am a bit confused about this deal

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Last post ago over 6 years by blueday
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    Mighty! Member
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    • Avatar 10150
      • Started by
        Mighty! Member
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      • last active 3 months ago
      OK, here a pic I took (Screenshot) after the dealing was done. I am not brainiac, but 5 card stup poker (Carribbean) should only have 4 of each card value (4 aces, 4 kings, queens and so on) so how does it come to be, that 5 Jacks show up?

      What am I not understanding?
      • Newpicture042
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        Super Hero
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      • last active 6 hrs ago
        I don't know much about it, but either it's two or more decks or a malfunction
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        admin
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      See the "shoe" top right of the picture genenco - there are probably 5 or 6 decks of cards being used which is standard for blackjack/casino card games.

      blue
    • Avatar 10150
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        Mighty! Member
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      blueday wrote:

      See the "shoe" top right of the picture genenco - there are probably 5 or 6 decks of cards being used which is standard for blackjack/casino card games.

      blue



      Yes I see that Blue, but this is supposed to be "Stud" poker. You get 5 cards, no more draws and I've played such at a casino 15 min away and they use a single deck for every deal.

      I would say they don't make that very clear...Maybe I should write and ask if that's what they do....

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        admin
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      Hey Genenco,

      I think it's a great idea to write and ask them.  I for one would love to know.

      Thanks,.

      blue
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        Mighty! Member
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      OK Blue here's their ( :'(SOB :'() answer...

      I wrote to them, mentioning that this was 5 card STUD POKER. I was only curious, not cussing them out at all...Here's their reply....

      REFERENCE NUMBER: LTK6180272548X  Please use this ticket number in any correspondence with us.
      SUBJECT: Confused about this deal

      Dear Customer,

      Thank you for contacting Caribbean Gold. 

      >>>>>Yes the Black Jack game is a multideck game not single. <<<<<

      We truly appreciate your comments and your business at Caribbean Gold.
      For further questions or comments, please feel free to contact us at anytime.

      Good Luck and have a great day!
       
      Sincerely,
       
      Melisa
      Caribbean Gold
      24 Hour Customer Support
      1-866-546-0450 (Toll Free)
      05999-733-1285 (International)
      Fax: 05999-737-4776
      Fax: 1-800-887-8691(Toll Free)
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      • Replied by
        Mighty! Member
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      Oh my... blackjack? where do you mention blackjack?.. Carribean 5 card stud is what i without a doubt see.. but isn't that played with more then one deck?

      I cannot help to laugh at this genenco.. please forgive me..
      >>>>>Yes the Black Jack game is a multideck game not single. <<<<<
    • Avatar 10150
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        Mighty! Member
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      I know it's IS funny as it's obvious they didn't actually see the picture or even pay attention to what I typed.

      I'm "Hoping" for a response to my reply to theirs..Nope, no cussing, but I suspect they aren't well schooled in english as it is typed either.

      In regards to Stud poker (Any kind) you only get 5 cards and that's it and I have never seen it played with more then one deck.
    • Avatar 10150
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        Mighty! Member
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      Well, they responded saying that the "Shoe" operates with  5 52 card decks. Never have I seen this and now just won't play that game...Give me the shivers it does!
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        admin
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      genenco wrote:

      Well, they responded saying that the "Shoe" operates with  5 52 card decks. Never have I seen this and now just won't play that game...Give me the shivers it does!


      At least you got an answer to your question this time though.  It is normal practice I think you will find.

      blue
    • Avatar 10150
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        Mighty! Member
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      Well, Blue I have to finish and say "Nope, this was NOT normal" especially from previous dealings with Vegas Techs.

      However, this VT was a bit more classy in not lying, denying or ignoring my emails.
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        Superstar Member
        6,166
      • last active 1 day ago
      well hun glad it was cleared up and if i may add a bit of unsolicited advice go with your first mind if you feel somethings not right then stick to it 
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        admin
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      genenco wrote:

      Well, Blue I have to finish and say "Nope, this was NOT normal" especially from previous dealings with Vegas Techs.

      However, this VT was a bit more classy in not lying, denying or ignoring my emails.


      I guess that's something that they didn't lie about it.  As you had sent them the screeny, it would have been pointless for them to lie.  Had they lied, a glitch in the software would have cost them a huge amount of money!

      blue

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