I am a bit confused about this deal

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Last post ago over 6 years by blueday
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    Mighty! Member
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  • last active 6 months ago
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    • Avatar 10150
      • Started by
        Mighty! Member
        3007
      • last active 6 months ago
      OK, here a pic I took (Screenshot) after the dealing was done. I am not brainiac, but 5 card stup poker (Carribbean) should only have 4 of each card value (4 aces, 4 kings, queens and so on) so how does it come to be, that 5 Jacks show up?

      What am I not understanding?
      • Newpicture042
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      • Replied by
        Super Hero
        1760
      • last active 10 hrs ago
        I don't know much about it, but either it's two or more decks or a malfunction
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      • Replied by
        admin
        19861
      • last active 2 hrs ago
      See the "shoe" top right of the picture genenco - there are probably 5 or 6 decks of cards being used which is standard for blackjack/casino card games.

      blue
    • Avatar 10150
      • Replied by
        Mighty! Member
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      • last active 6 months ago
      blueday wrote:

      See the "shoe" top right of the picture genenco - there are probably 5 or 6 decks of cards being used which is standard for blackjack/casino card games.

      blue



      Yes I see that Blue, but this is supposed to be "Stud" poker. You get 5 cards, no more draws and I've played such at a casino 15 min away and they use a single deck for every deal.

      I would say they don't make that very clear...Maybe I should write and ask if that's what they do....

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      • Replied by
        admin
        19861
      • last active 2 hrs ago
      Hey Genenco,

      I think it's a great idea to write and ask them.  I for one would love to know.

      Thanks,.

      blue
    • Avatar 10150
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        Mighty! Member
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      • last active 6 months ago
      OK Blue here's their ( :'(SOB :'() answer...

      I wrote to them, mentioning that this was 5 card STUD POKER. I was only curious, not cussing them out at all...Here's their reply....

      REFERENCE NUMBER: LTK6180272548X  Please use this ticket number in any correspondence with us.
      SUBJECT: Confused about this deal

      Dear Customer,

      Thank you for contacting Caribbean Gold. 

      >>>>>Yes the Black Jack game is a multideck game not single. <<<<<

      We truly appreciate your comments and your business at Caribbean Gold.
      For further questions or comments, please feel free to contact us at anytime.

      Good Luck and have a great day!
       
      Sincerely,
       
      Melisa
      Caribbean Gold
      24 Hour Customer Support
      1-866-546-0450 (Toll Free)
      05999-733-1285 (International)
      Fax: 05999-737-4776
      Fax: 1-800-887-8691(Toll Free)
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      • Replied by
        Mighty! Member
        4840
      • last active 20 hrs ago
      Oh my... blackjack? where do you mention blackjack?.. Carribean 5 card stud is what i without a doubt see.. but isn't that played with more then one deck?

      I cannot help to laugh at this genenco.. please forgive me..
      >>>>>Yes the Black Jack game is a multideck game not single. <<<<<
    • Avatar 10150
      • Replied by
        Mighty! Member
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      • last active 6 months ago
      I know it's IS funny as it's obvious they didn't actually see the picture or even pay attention to what I typed.

      I'm "Hoping" for a response to my reply to theirs..Nope, no cussing, but I suspect they aren't well schooled in english as it is typed either. smiley

      In regards to Stud poker (Any kind) you only get 5 cards and that's it and I have never seen it played with more then one deck.
    • Avatar 10150
      • Replied by
        Mighty! Member
        3007
      • last active 6 months ago
      Well, they responded saying that the "Shoe" operates with 5 52 card decks. Never have I seen this and now just won't play that game...Give me the shivers it does! tongue
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      • Replied by
        admin
        19861
      • last active 2 hrs ago

      Well, they responded saying that the "Shoe" operates with 5 52 card decks. Never have I seen this and now just won't play that game...Give me the shivers it does! tongue


      At least you got an answer to your question this time though. It is normal practice I think you will find.

      blue
    • Avatar 10150
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        Mighty! Member
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      • last active 6 months ago
      Well, Blue I have to finish and say "Nope, this was NOT normal" especially from previous dealings with Vegas Techs. tongue

      However, this VT was a bit more classy in not lying, denying or ignoring my emails. smiley
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      • Replied by
        Superstar Member
        6266
      • last active 3 days ago
      well hun glad it was cleared up and if i may add a bit of unsolicited advice go with your first mind if you feel somethings not right then stick to it kiss kiss
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      • Replied by
        admin
        19861
      • last active 2 hrs ago

      Well, Blue I have to finish and say "Nope, this was NOT normal" especially from previous dealings with Vegas Techs. tongue

      However, this VT was a bit more classy in not lying, denying or ignoring my emails. smiley


      I guess that's something that they didn't lie about it. As you had sent them the screeny, it would have been pointless for them to lie. Had they lied, a glitch in the software would have cost them a huge amount of money!

      blue

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