I feel I have been very miss treated by English Harbor and Superslots casinos

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    Last post ago over 6 years by blueday
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    trayculcee

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        trayculcee

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        Yes, Hello I am not sure what good it will do to even post this ,but I'm going to anyway.I have deposited $3,000 plus (not bragging , just trying to get the idea) with the Vegas Tech. casinos English Harbor And SuperSlots . I came acrossed a some deposits that I hadn't made for the amounts of about $300 or so $100 for sure and the other posts seemed to be doubled one right after the other ,I  wouldn't have even had time to play the first posted deposit. So I faxed my inquiry to their sercurity department and after almost 2months they stated that they looked into the matter and concluded that I had to had know the person whom used my account and deposit info to make the in question deposits and that mine and my boyfriend accounts along with any money in them where be locked . Now I am a honest person and I have never made a claim and I no way or how know the person , I even filed a police report . However I was told by the women I spoke to from the Casino said very rudely  that there was nothing that they were going to do about it ,that our accounts were locked end of story. So basically what my question is , is there anything that I can do to about this I did love those casino to play at and I feel like I was treated unfairly and wrong. Anyone ??
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        satansmuff

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        I would go directly to the issuer of the card you made deposits with and show them that they were double charging you....if it's a debt card then banks are pretty good with getting your money back for you.
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        JacobBlack

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        Try playing at Silver Dollar, or Carribean Gold. Their basically the same, and if your having this much trouble why even think about depositing there again?
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        trayculcee

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        Hi thanks for replying, Thats a pretty good question , I really happened to like those casinos , I guess I just would have excepted a different response for them . They locked all of our Vegas Tech. accounts.  I did contact our credit card company and it still be looked into and I filed a police report ,our card company asks that you try to rectify they situation with the other party first .
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        drpsyce38

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        My experience with English Harbor is very, very good.  While they could be doing something dishonest, or negligent, I suggest you consider Sherlock Holmes' strategy and look at other possible causes.
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        rebecca1984

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        trayculcee...truly sorry to hear this...I also luv superslots, please keep posting ,as too the outcome
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        tamaroa

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        I would  suggest to print all deposit records.  Go over them carefully. Make copies and mark the ones u did not do. Mail them certified to casino first .

        I would then take all pays possible off your computer. Any bank credit card info u have with any casinos.  Only use pre-paid visa's going forward.

        I say this because, my  computer was once hacked.  I lost well over 2000.00 and even with police involved I never recovered it. 

        Is it possible that u have been hacked?  Could someone have used your computer that u r un-aware of or not at home and played on your monies?

        Lots to consider here.  so pls think about every aspect. T he worldwide web is an open highway and people hack info everyday,  idenity theft goes on allot to.

        Sorry did'nt mean to write a book,,,lol.......GL and keep us posted
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        trayculcee

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        thank-you for reply , I'm sorry about your losses also . Darn dishonest people ! ya know we're all here because we love the idea of getting lucky , but I figure the casino odds are high enough I will take your advice , i have already done some . But wouldn't my computer sercurity prevent that? I will keep you posted. Thank-you
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        trayculcee

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        I have always had good experinces with them ,thats why it was such a slap in the face to be treated so rude.  I already did all the sherlocking  that I could and I come up with extra deposits being drawn and someone else using my acoount. 
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        satansmuff

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        i hate to say this, but as for someone else using your account that gonna be damn near impossible to prove...unless it came from another ip address, but still, how would a stranger know your log in name and password?  I had a similar problem one time...went to bed with $300 in my account and went first thing in the morning to play and my balance was ZERO....they pulled up all the gaming history and said I played it and showed me what games were played....I know it wasn't me, but i do think maybe my kid got on and played not knowing it was real money...nothing else can explain it and of course the casino wouldn't do a thing about it!! To this day i still wonder where my money went...my kid was only a theory and she denied it...but who knows for sure!
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        trayculcee

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        I know it sounds absurb but that's how I found out the name of the person , aftering review my card statement , I logged on to the casino to review my account deposit info . I knew that I hadn't played on that day, and and the withdrawls from my card /to the casino  from the previous time that I had deposited were too many . When I logged in to my account and went to the cashier it said welcome _____  _____ , instead of welcome My own name ____ _____  and yet it was my card details and account. I have never in any way had any thing or knowledge of this person , none , yet it had all of his info under what I know and verified to be my account number an account that I had been using for at least a year . All the facts were right there just by opening the account and I never have ever met , authorized, etc. , thus person to have  information about my account , cards , or any other transactions. I know it sounds unusual , but like the officer that took the report said , there are only so many different combinations  3 numbers from 1-10 can  make , where the cashier asks  for card verification.  As for some else using my computer from my home , no children live here , no one else played for me they deposited from across the country . I am not trying to sound rude just factual . I would love to know as I'm sure  we would all love to known how this was possible and how to protect ourselves from future losses. I wish it was that simple then I'd only have that one person to worry about .
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        JacobBlack

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        Ok my turn.. English Harbor I believe is posting information to accounts to avoid giving a bonus. I deposited just $25, but didnt ask about my deposit bonus that day. I waited till the next day, contacted chat and was told I had got a 200% bonus on my deposit. NEVER happened. I told them I know I cant win an arguement which is the very reason I will NOT be depositing there any more. If this is going to happen on a $25 deposit who knows whats possible with a $100 deposit.
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        tamaroa

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        They have ignored my inquires so far, no response to my emails. Im not at all sure this is a trustworthy group, besides they will not give you that deposit bonus Jacob, been there to.
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        JacobBlack

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        Thats crazy isnt it?

        tamaroa wrote:

        They have ignored my inquires so far, no response to my emails. Im not at all sure this is a trustworthy group, besides they will not give you that deposit bonus Jacob, been there to.
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        tamaroa

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        Have we ever had a rep for them? 

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