I need a swift kick in the butt... I think

Anything related to casinos, casino games, new casinos, tournaments etc.
Headline back 23
    2,973
    views
    8
    replies
    Last post ago about 6 years by gabby
    Avatar 26589
    • Started by
      Mighty! Member
      3293
    • last active 3 days ago

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 26589
        • Started by
          Mighty! Member
          3293
        • last active 3 days ago
        Need a moment to rant and ask anyone what they would do.

        I am a loyal depositor at GO/Crazy/Online Vegas.  I don't deposit a lot but I do deposit each week.  After about 40 deposits, I'm still stuck at VIP level 1 of 9 at each of them.  That means I get no VIP benefits until I reach level 3.  >:(

        Lately, the phone wait time has been AT LEAST 1 hour.  So, if I deposited and wanted to redeem a bonus, I would have to wait an hour, minimum.  woo

        I've noticed the staff has been rude and if I have a problem, they couldn't give a rats ass if I went somewhere else.

        How many would continue with a casino like this?  Anyone else get good service elsewhere or are the staff pretty much rude/indifferent everywhere?

        Oh, one more thing... after waiting 2 hours on Christmas, my whopping present was $5 and I had deposted 2 days prior.
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12424
        • last active 2 hrs ago

        Thanks for this post from:

        • Avatar 26589
        Hi Gabby,

        I think customer service is vital in determining whether or not to give them my business. If they are that delayed in responding then what happens when an issue should arise on a withdrawal?

        It is way to frustrating to deal with that type of treatment from a paying customer, particularly a good one. I don't know when the casinos will get it through there heads that customer service is the only go between and they represent the casinos integrity.

        For me personally i would think long and hard before i would play at a casino again that had lousy service. We don't tolerate it at restaurants or stores when we spend our money. Why should we tolerate it at a casino!

        You should talk to a rep and explain the service you received and see if you can be compensated with a free chip 

        Lips
      • Avatar 26589
        • Replied by
          Mighty! Member
          3293
        • last active 3 days ago
        Thank you so much for the reply Lips, and you are right!

        I would like a rep to know some of my experiences but I don't know how to find one.  Everytime I call and get the run around for one thing or another, I ask to speak to a manager and *shockingly*, everyone says they are a manager. *sigh*

        The only reason I have been a chump and stayed on as long as I have is for the tournies.  Really makes no sense because I never win anything.  It's funny if you look at the leaderboard, it's always the same people. 
      • Avatar 10386
        • Replied by
          Super Hero
          1447
        • last active 4 months ago
        That's a horrible way to treat anyone, but more so a loyal depositor! I would NOT give them any more of my time or money!
        If you like the games you can try the English Harbour Group http://www.englishharbourcasinos.com or http://www.latestcasinobonuses.com/vegas-technology-casino.html
        Good Luck!
      • No avatar normal
        • Replied by
          Hero Member
          537
        • last active 24 hrs ago
        Hi gabby !
                  That would really upset me also but ,most of us know that when it comes to that group of casinos...they r among the top most trusted, and i agree with you there games and tournaments are the best. like you i have deposited alot in these casinos well......i have ALOT.....OK THOUSANDS !  Lol lol lol....oh anyways sorry trailed off ....teehee.
        I am at loyalty level 3 Hmmmm I should be alot higher than that now that i think of it ...lol but they know me pretty good now ,that is my twin sister and i we play there every day.I even got each of there casinos programed into my phone ...Hmmmm wow  I bet that sounds like i got a problem playing at those casinos  dont it ? but no i dont ..lol having them programed in my phone just makes it easier to be able to play at them with convienance faster! teehee...enough of that next time you visit the casino which ever one...ask for Juan    VIP Manager and tell him that Clara pruitt recomended that you speak with him that he will treat you or give you the best promo possible and that the twins talk of him highly ! maybe it will help you ...I hope , gotta go ...gamble now ! just kidding ......a little.

                                                                    good luck ....Diane and Denise    the twins.   
      • Avatar 26589
        • Replied by
          Mighty! Member
          3293
        • last active 3 days ago
        Thanks for the support.

        I am an idiot.

        I made yet another deposit at GO.  While I was playing with my deposit, I went to Live Support and also called to redeem the deposit bonus.

        3 HOURS!!!  >:(  I waited until someone picked up.  Of course, all the money was spent by then and I had a crick in my neck for waiting on the phone and an 'an operator will be with you shortly' message kept disturbing my play.

        Anyway... because of the wait, I was told I would get 85% bonus instead of 30%.  Did it happen?  NO!

        I played the 30% in seconds  >:( and called back today. A manager, who refused to give her name, said I couldn't get the difference since I played the measly bonus already.

        She went on to say... 1.  I didn't quailfy.  2.  I sure did play the free tournaments  >:( 3. If I went to Las Vegas, I would get nothing.  3.  I have redeemed more 'free money'. which is the deposit bonuses than I have deposited.  4.  I mentioned what Lips said and she replied "We are not a restaurant'. 



        Grrrrr.  I am ticked beyond belief.  She deleted my account.  When I asked why... she reinstated.
      • Avatar 26589
        • Replied by
          Mighty! Member
          3293
        • last active 3 days ago
        gabby wrote:

        Thanks for the support.

        I am an idiot.

        I made yet another deposit at GO.  While I was playing with my deposit, I went to Live Support and also called to redeem the deposit bonus.

        3 HOURS!!!  >:(  I waited until someone picked up.  Of course, all the money was spent by then and I had a crick in my neck for waiting on the phone and an 'an operator will be with you shortly' message kept disturbing my play.

        Anyway... because of the wait, I was told I would get 85% bonus instead of 30%.  Did it happen?  NO!

        I played the 30% in seconds  >:( and called back today. A manager, who refused to give her name, said I couldn't get the difference since I played the measly bonus already.

        She went on to say... 1.  I didn't quailfy.  2.  I sure did play the free tournaments  >:( 3. If I went to Las Vegas, I would get nothing.  3.  I have redeemed more 'free money'. which is the deposit bonuses than I have deposited.  4.  I mentioned what Lips said and she replied "We are not a restaurant'.  5.  I told her she was being mean and rude and what was her response???? SILENCE.

        Good Lord in heaven.... why do I keep making myself upset over this?  I tried Superslots but they are not taking Visa gift cards and that is the only way I like to deposit.  Dam....more money down the drain, which happens, but the wait totally ruined any fun I would have had spending it.

        Grrrrr.  I am ticked beyond belief.  She deleted my account.  When I asked why... she reinstated.
      • Avatar 26589
        • Replied by
          Mighty! Member
          3293
        • last active 3 days ago
        oops. quoted myself instead of modifying.

        BTW:  Lips, I did ask for a free chip. I think they got a big ole' belly laugh over that one.

      lcb activities in the last 24 hours

      • 30
        new members
      • 677
        members online
      • 21104
        guests online
      • 74
        new posts
      • 10025
        free games played
      Join the club

      Most viewed forum topics

      • Index
        A lot of members have said they are not keen on some of the casinos available in the Shop. Many of you requested Intertops, which has been added in the last week however, I would love to hear about your favourite...
        Which Casinos would you like to see in the LCB Shop?
      • Index
        Introducing the newest member of the bgo casino family, PowerSpins.com, where you get free spins every day.Log in at powerspins.com now using your bgo username and password where 50 free spins are waiting for you - no...
        Power Spins Casino No Deposit
      • Index
        Dear LCBers, Everum casino is giving away free spins every time a new slot has been released to the fastest players who post their casino usernames here on this thread. Please note: US players are not allowed to...
        Exclusive Express Promos at Everum Casino

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit