I need to know if this has ever happened to any of u

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    Last post ago over 4 years by caseyk
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    gunnylab

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        gunnylab

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        1st off I swore on Lester my guinnea pig's life I would never again start another thread on this part of the forum so Lester must die but I need to know something from all of you.  i went to customer service to find out where I stood on my playthru.  I got told I was at 15349 and I needed to wager 211 more to reach my playthru.  I wagered 212 more then went back to customer service got a different person and got told after my 212 I was at 15,183.  The bottom line from 1 person to the next I went in reverse.  Heres the biggest thing.  After my bonus is deducted I am not at my $580 max allowed withdrawal.  I am at $306 so theres a very good chance I will lose part or all of my withdrawal. 

        Has anybody else had this happen to them with 2 different customer service people???  I did write my vip account representitive and told him I am doing the extra 477 playthru but if it affects my withdrawal he doesnt have to worry about me as a vip player.  In all honesty, its time to quit this rtg chit and time to wait for something to happen with the USA governments allowing online casinos. 
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        dabigdog

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        i used to play at slots of vegas and the all the similar casinos that have a 10X max cashout on deposits,  this happened to me routinely even to the point where i was told i had made playthrough then it was a mistake and needed more playthrough....in my opinion, it is a scam,  if they cant track it in the cashiers cage, or if they do and then say it is not correct,  it is a scam...becasue they know how hard it is to make playthru and how easy it is to lose all of the allowed withdrawal once playthrough has been made if you keep playing.
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        bongo

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                Hey gunny, I don't know which site that was on but as a general rule, if I'm playing with a bonus requiring a huge playthrough for a cashout, I only play at a site where I can monitor the balance in real time.    Most of the RTG's do this like dabigdog said (in the cashier area).    It should really be a non-issue  IMO.
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        gunnylab

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        It wasnt in the cashier box.  Bottom line, after 2 terrible rounds of bulls and bears my balalance was 420 and my bonus was 464 so I went for broke on bulls and bears and was defeated.  Its ok though this is a good reason to quit playing.  As they say put a fork in me I am done.  I still have one withdrawal check due by the end of the month and another withdrawal got approved today.  They total over $1,200 and I will not give 1 penney of it back.  Its called dog to the vet for shots, a new washing machine, a meat grinder, electric meat slicer and paint for the main level of the house. 
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        bongo

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        That's great news, Gunny, glad to hear you hit a big lick.  Happy you didn't reverse it.    That's weird about the amt. not being in the box like you said.  Wonder if they do that on purpose?
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        blueday

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          gunnylab wrote:

          It wasnt in the cashier box.  Bottom line, after 2 terrible rounds of bulls and bears my balalance was 420 and my bonus was 464 so I went for broke on bulls and bears and was defeated.  Its ok though this is a good reason to quit playing.  As they say put a fork in me I am done.  I still have one withdrawal check due by the end of the month and another withdrawal got approved today.  They total over $1,200 and I will not give 1 penney of it back.  Its called dog to the vet for shots, a new washing machine, a meat grinder, electric meat slicer and paint for the main level of the house. 


          .....and a miniature ambulance for poor Lester.  I'm sure you would have had your fingers crossed when you said about posting another thread.

          Regarding what you say about the two different figures, I've seen members post about this quite a few times.  Perhaps you should have gone back and got a third opinion?

          Congrats on the other two withdrawals.   I hope you stay on the forum though despite you not playing slots any more.

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          gunnylab

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          Lol, my VIP manager sent me copies of the chats with customer service while I was getting some much needed sleep. 

          Sammy: your current play through is $15,349
          [07:30:54]
          Sammy: and the required playthroughis $15,660

          I played my 211 additional and my account balance was at $770.

          Olga: So far you have played $15,183.05
          [07:51:17]
          gunnylab: lol 20 minutes ago i was given 15349, am i going in reverse???
          [07:51:46]
          Olga: I just checked the playthrough and is correct

          What more than can ask for then the casino sending me proof that I got screwed.  In court in the USA after this proof I would simply say, "Your honor I rest my case".

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          dabigdog

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          you are correct....they do it all the time and probably rarely get called out for it.././.  then they can just blame a technical error  no problem
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          chocolateman

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          gunnylab wrote:

          It wasnt in the cashier box.  Bottom line, after 2 terrible rounds of bulls and bears my balalance was 420 and my bonus was 464 so I went for broke on bulls and bears and was defeated.  Its ok though this is a good reason to quit playing.  As they say put a fork in me I am done.  I still have one withdrawal check due by the end of the month and another withdrawal got approved today.  They total over $1,200 and I will not give 1 penney of it back.  Its called dog to the vet for shots, a new washing machine, a meat grinder, electric meat slicer and paint for the main level of the house. 



          Join the club...I haven't deposited since late Feb. Online casino is no longer exciting for me. I don't even check my emails for bonuses and more. I guess after 14 years you get tired. Or too much RTG just left a bad taste in my mouth
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          caseyk

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          Well Gunny, I guess you finally see the light.  The rogues are tired of paying you...VIP Manager or not. 

          At some point, no matter your history with them, their criminal behavior surfaces and you become the victim.  If generally only happens when cashing out though.

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