IMPORTANT:GETTING DOUBLE BILLED, CHECK STATEMENTS!!!

    7,787
    views
    13
    replies
    Last post ago almost 8 years by nalgenie
    Avatar 10718
    • Started by
      Super Hero
      2134
    • last active 8 months ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 10718
        • Started by
          Super Hero
          2134
        • last active 8 months ago
        I have just been going thru hell the last couple of days trying to straighten out my mess, I hope you guys don't have the same problem.  I keep a tight check on my money in/money out...so it was easy for me..

        But for those of you that don't look closely on these dates:

        On APRIL 17 AND APRIL 18 THE CARD PROCESSESORS WERE DOUBLE BILLING MANY CUSTOMERS.

        I am not going to mention which casinos that I used, because it was the card processor that the problem existed with, not the casino.  It happened with Rival casinos, and Microgaming.  I don't know if anyone else, this is only my experience.

        The casinos, co-operated with me to straighten it out, after sending them my official bank statement.

        Hope no one else was affected, but just in case..good luck. :-\
      • No avatar normal
        • Replied by
          Superstar Member
          5793
        • last active 5 months ago
        I am trying to figure this out right now as I notice that the money in my bank acct getting smaller and smaller.  And saw you posted this.  Thanks for the info

        I saw double charges on april 18th also >:( >:(
      • Avatar 10718
        • Replied by
          Super Hero
          2134
        • last active 8 months ago
        One of the Casinos, Vegas Regal, said that it happened to a lot of their customers, and they were working on fixing it, but none of the other ones fessed up to any problems.

        I just notified support, on all of them, and told them I needed it rectified IMMEDIATELY.  They were pretty quick, once I gave them the documentation
      • Avatar 2393
        • Replied by
          Full Member
          111
        • last active 6 months ago
        Wow Thanks for letting us know! I just checked my statement and it looks like it happened to me but they credited it back already without me having to tell them and that was Aztec Riches from Microgaming.  But now Im going to doubel cehck my history against my records. Thanks again for the heads up!
      • Avatar 17011
        • Replied by
          Super Hero
          1541
        • last active 5 months ago
        sorry to hear about the problems...i always use prepaid cards or my usemywallet account and only put the exact amount i plan on using in either account, so i never have any problems with that...those are a few options for anyone who is concearned about being overcharged by casinos...
      • Avatar 10718
        • Replied by
          Super Hero
          2134
        • last active 8 months ago
        Guess what SS, I use a Prepaid Debit also.  I have a couple of them. One carries up to 950. and the other over $1000.

        I fill it up, used whatever amount, then I go to use it, and had a NEGATIVE $119.


        This should NEVER be allowed to happen, If I didn't have enough money in there, they would not let me make a purchase, so I do not understand how this can happen.

        >:(
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12451
        • last active 3 hrs ago
        Hi Nal,

        Now that is really scary....i hope u r able to retrieve that money. Makes me wonder if more than one casino did it to you...is there a conspiracy here?

        Not cool at all

        Lipstick
      • Avatar 10718
        • Replied by
          Super Hero
          2134
        • last active 8 months ago
        When I talked to Vegas Regal...they said they were already aware of it, a lot of customers were already complaining, and they were working on fixing it.

        The other Casinos used the same card processor, so I bet the do it  more than this one time.  I was warned about this from someone before, so I always print to file every deposit/ withdrawal on every casino that I use, so I have proof.  You can never be too safe.
      • No avatar normal
        • Replied by
          Superstar Member
          5146
        • last active 6 days ago
        On those days, I did indeed deposited at Royal Vegas and Platinum casinos with my 4 $25.00 prepaid cards and I am glad that I only deposited exact amount of each card...D, get your money, girlfriend! If they don't give your money back, let me know, I will smack them so hard they won't even see my fists coming at them. xoxoxo
      • Avatar 10718
        • Replied by
          Super Hero
          2134
        • last active 8 months ago
          Thank-you my friend!!
        Always glad to have a friend like you!!
      • Avatar 4454
        • Replied by
          Jr. Member
          50
        • last active 20 days ago

        ****** UPDATED ******* well after at least 4 to 5 hours combined chat and telephone time, as well as at least 3 or 4 "senior employees" they FINALY agreed to another $20 bonus (same terms) credited to my account. at least its something, i am not exstatic about the end result but i am however satisfied that it was actualy dealt with, in a somewhat lengthy process but yes it hasbeen dealt with.

        I recieved a double billing on a $19.99 purchase from red flush casino, who was not at all helpfull my bank handled the double billing but in the mean time i recieved a $35 overdraft fee due to the double billing i asked red flush to help me with this fee that was imposed due to their mistake and first they tried saying it wasnt from their casino untill i pointed out to them 2 things 1. they are the ONLY casino i have used my card to deposit at in over a month and 2. i forwarded back to them thec appology letter they had sent me regarding this incident (big oops on there part, since it couldn't BE their casino...)anyhow a live chat person said all he could offer me w/ out a copy of my bank statement was a $15 bonus with 30x playthrough (and then of course minimum cash out there is $100), so later while talking to another person in live chat i agreed to send in a modified bank statement with all the information not pretaining to them deleted or blacked out. now all of a sudden they feel $15 is more than ample... lol, im supposed to contact them again 11:00 tonight...
      • Avatar 17011
        • Replied by
          Super Hero
          1541
        • last active 5 months ago
        well i have no idea how a prepaid card can have a negative balance, unless your using a realoadable one with your name registered to it...next time try a prepaid card with a set limit like $25.00 $50.00 or $100......if it gets negative, then who cares the card is not linked to you in any way, but it's really unlikely for a prepaid card to be negative
      • Avatar 10718
        • Replied by
          Super Hero
          2134
        • last active 8 months ago
        oh, yes it is a reloadable card..I didn't know there was any other kind of pre-paid

        I definately would want it this way, as I have it linked to all my other accounts, bank, Paypal, etc.  you can't do this with a card with no name.

        But I guess there are always things we need to watch out for.  At least the casinos I used, rectified mine within a couple of days...I don't like the way Red Flush handled Mchavez's problem, and I would not do business with them anymore if it was me.

      lcb activities in the last 24 hours

      • 26
        new members
      • 789
        members online
      • 14937
        guests online
      • 123
        new posts
      • 3386
        free games played
      Join the club

      Most viewed forum topics

      • Key111
        You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream...
        Penny for your thoughts...
      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • 1
        TTR Casino TTP Team is pleased to announce that we've given you 10 Frispinov the game from NetEnt - Wild Wild West. - There are no requirements for Wager! - Restrictions on the win - no! - Action frispinov last 48...
        TTR Casino No Deposit

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170