INetBet - 14 yrs & $$1000s$$ later.....

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    Last post ago over 2 years by Markotik
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    LhasaLover

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        LhasaLover

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        They finally pushed me over the edge yesterday, and I closed my account.  >:(  All over $50!

        I used the coupon for the new Megasaurus game the other day, met playthrough and requested a $50 cashout.  They denied it because, #1) I played video poker before meeting the slot playthrough requirements, although I went back and more than met them; and #2) they say I claimed 3 freebies in a row without making a deposit in between.  I don't recall doing that, but have no way to check now.  It was probably a total of $15, anyway, knowing them and their $5 freebies.

        I've never done this before; I'm posting this as a cautionary tale to anyone who plays at INB.  There are 20+ emails going back & forth over this, but I'm going to spare you all that.  If anyone really wants to see them, I have them available.  I'm posting my last email to them (although there have been a couple of back & forth squabbles after) which tells the story.  This didn't start out ugly, but got there quickly with Brian's abrupt, arrogant and rude attitude towards me (although neither of us was calling names or throwing blatant insults)

        __________________________________________________________________________
        Cynthia C<s********@gmail.com>
        6:55 PM (16 hours ago)

        to iNetBet, Support

        This isn't about the $50 anymore; it's about the principle.  I would've just redeposited that money anyway, as you should know, since I almost always do.  This is about INB's arrogance, rudeness, and disregard for its good players.

        See, what INetBet doesn't understand, and never has, is that a successful casino/company takes care of its loyal, long-term, and honest customers and keeps them happy.  I have an extensive history in real world casinos, also, and know well how they take care of their regular players.  Even my local CVS drugstore (a national chain in the US) offers me exceptions to their rules because I'm such a good customer and, because of that, they get 98% of my business - and I use coupons extensively to get free stuff there all the time.

        I've been a player at INB for 14 years, and although I'm not the high roller I once was (I'm terminally ill now and reduced to Disability Income), INB has earned thousands and thousands and thousands of dollars from me.

        I've never been a bonus user or abuser and can count on one hand, probably, the number of coupons I've used in all that time.  I've always claimed the 10% deposit bonuses, but rarely cashed out.  Yes, I play your $5 new game freebies, but what I've deposited has way outweighed what I've used with those.

        As to my using 3 no deposit bonuses in a row, I don't remember and can't check it now as I've deleted INB from my computer.  I'm wondering if you're considering the $20 Manager Bonus as one of those freebies?  Even if you are, I redeposited all of the $200 I cashed out from that, plus some more of my own, both before and after, so I would think that would have outweighed the miniscule freebies I took.

        As to my playing non-allowed games (video poker) before I met the slot playthrough requirements, since VP wasn't blocked, I assumed it was just "excluded" from playthrough, as it stated in the cashier window - "excluded", not "blocked".  There are a number of online casinos these days that allow other game play, but it's not counted towards playthrough requirements, or is counted at a reduced rate.  And I've done this in the past with INB and have cashed out without problems, although I can't tell you when because it was a few years ago.

        (As a side note, the T&C's on this freebie required a minimum number of spins on Megasaurus, but when I went to play it, the game was blocked.  After I played VP for a while and came back to it, it was unblocked and I played more than the requirements for that game.)

        But... CONGRATULATIONS!  You saved INB $50, but it cost you thousands$$ in future income because you couldn't see the bigger picture and "stuck to the rules".  I hope management is happy about that.

        PS - This may go public; I haven't decided yet.

        _________________________________________________________________
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        wscalley

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        iNetBet are well known for being sticklers for their terms and conditions.. I get what you are saying, but your not denying you broke the terms and conditions, that being the case, I think I would probably accept the responsibility on this occasion and move on.

        Don't get me wrong,I appreciate your probably a good customer of theirs, and they could have just turned a blind eye in order to keep you happy - but companies do not like setting precedents such as that and often their support personnel are not permitted to make such exceptions to the clearly stated rules either.

        At Inetbet, if you play by the t and c, you will get paid - they are fair.
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        blueday

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          Have you contacted the rep about this?  You can message the rep direct HERE

          LhasaLover wrote:

          ....although I'm not the high roller I once was (I'm terminally ill now and reduced to Disability Income), INB has earned thousands......


          OMG I had no idea Lhasalover.  I'm so sorry to read that. 




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          LhasaLover

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          wscalley - Yes, I also defended them on the boards for all these years, talked them up, and even acted as a mediator a couple of times.  I was an affiliate of theirs for 13 years, until I got too sick to maintain my business anymore.  And *they* (and another RTG casino) came to me last month and asked me to work directly with RTG technical in figuring out what was wrong with the updates.

          And I honestly thought the video poker was allowed, just not counted as playthrough, which I told Brian.  This didn't start off pissy, but got that way because of Brian's attitude.  AND, I had done this with them a few years ago and was told to "hurry and make the slot playthrough" and it was fine.

          I've deposited around $300 this month, and can't recall playing 3 freebies since the last deposit, but even if I did, isn't $300 enough to justify a $50 payout?

          Honestly, I'm just appalled and insulted by their lack of business acumen, and their inability to think on their feet when it comes to judging whether a customer is worth keeping or not.  This would never happen at a land casino, and it doesn't happen with several other online casinos.

          As I said earlier, tho, I'm just posting this as a cautionary tale for players that are still playing there.

          Blue - Thanks.   I have end stage COPD, but am doing well at the moment.  I'm just getting discharged (graduated) from my 2nd 10-month stint with Hospice this week.  But the doctor and my social worker from Hospice scared me by telling me they've never had a patient come out of Hospice 3 times.    Sooooo..... I'm going to be busting my butt to stay well enough to stay away from them! 
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          wscalley

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          I do agree, you certainly did deposit and wager enough to justify the small payout you requested, and there are other online casinos who would be willing to turn a blind eye to their terms and conditions in the way you obviously expect, so the best thing to do is to play at those casinos instead
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          Feelin froggy

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          I understand what your point is Lhasa. When we build relationships with companies, in this case an online casino, we expect our history and loyalty to be a factor is decision making. What's 50 bucks to them especially when you've spent your hard earned money and apparently had a long relationship with them as both an affiliate and a player.

          It's definitely a cut throat way to handle the situation. Maybe our rep can step in? I realize that you wanted to post this to inform members of the treatment you received but would you be willing to return to iNB if an exception were made?
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          Lipstick

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          Hi Lhasa,

          Ok this is where there should be an exception to the rule. You may have inadvertently broke the terms and conditions of the bonus offer but when does a casino consider the loyalty factor? After being a dedicated player for 14 years and by the sounds of it a very regular depositor why isn't it taken into consideration.

          If you are uncertain about claiming three ND's in a row look through your transaction history and if you did........i am sure you fully aware the rules were broken but may not have remembered and was not your intent.

          Given your history and longevity at this Casino i hope the rep can help you out.




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          LhasaLover

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          Thank you, Lips & Froggy.      I deleted the casino and they closed my account, so there's no way for me to check now, not that it matters.  BUT...  I'm wondering if they're considering the "Friday Free Spins" they offer as some of those freebies I used.  That would be important information for everyone else to know.

          The manager bonus they gave me I cashed $200 out from, but promptly redeposited all of it, so I don't think they're counting that.  Hell, if I'd known they were going to pull this crap, I would've kept that money! 

          There's nothing they can do that would motivate me to play there again, short of giving me a lot of money and a LOT MORE long term ass kissing, and they're way too arrogant to do anything like that.  I know them well, and knew what I was doing when I closed my account.
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          wscalley

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          DId you manage to speak with somebody in management or otherwise senior before closing the account? If not, remember the person you spoke to may not have been authorised to help you
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          LhasaLover

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          I sent my last email to the manager, as well as support - no response whatsoever.
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          Fradika78

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          I closed my account at Inetbet for same reason.
          And the "friday free spin" is freebie so if you use it 2 times in a row without deposit you wont cashout.
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          LhasaLover

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          Fradika78 wrote:

          I closed my account at Inetbet for same reason.
          And the "friday free spin" is freebie so if you use it 2 times in a row without deposit you wont cashout.


          I didn't know that.  Is that BS, or what?  99% of the time I don't even break $1 with the 5 free spins.  Pathetic.
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          Markotik

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          La justice poursuit le corps au-delà de toute souffrance possible. Michel Foucault (Surveiller et punir)

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          I understand that rules are rules, but I just don't understand how they can treat such a loyal customer that way. Well, and if they can't see that, that's their loss.

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