Intertops (red) casino

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Last post made 13 years ago by chillymellow
johnjenn
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  • johnjenn
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  • last active 7 years ago

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  • I got a free chip from Intertops Red Casino in the mail, so I redeemed it and met playthrough and I am trying to withdraw....trying!!

    here is what I was told tonight by live chat....let's see if it works.:

    Please wait for a site operator to respond.
    You are now chatting with 'Regina'
    Regina: Welcome to our live chat service.
    Regina: Hello. How may I assist you?
    jennifer: hello. im having some problems with your casino. ive tried to withdraw but the max i can is $125 and im in USA so if you wired me the money it would cost $35 which would leave my balance at $90 so it cant be wired
    jennifer: how can I withdraw? or can I?
    Regina: Please hold one moment.
    jennifer: sure
    Regina: I have your account in front of me, but you haven't deposited yet and there is no payout pending. Is it a general question? Because I guess there is a min. limit of $125 for wire transfers.
    jennifer: i got a free chip
    jennifer: so no i didnt make a deposit
    Regina: Ah, I see. You haven't used it yet, right?
    jennifer: and i know theres no pending payout because of what i just explained
    jennifer: yes i already played and met playthrough and been dealing with your casino for days through emails
    jennifer: and i was told as of yesterday that the money couldnt be wired because ..well, i already explained that
    jennifer: i was told the max withdraw from the chip was 5 times the amount and the chip redeemed for $25
    jennifer: so max withdraw is $125
    jennifer: but to wire me the money costs $35 and the wire has a $100 minimum
    jennifer: and after the deduction of the $35 from the $125 I am left with $90 which is not enough to wire
    jennifer: what is the minimum amount if a withdraw is sent by check??
    Regina: Yes, that's right. The money can be paid out during Click2Pay or UseMyWallet/Quicktender (an e-wallet where you would get an invitation from us)
    jennifer: i was told since i didnt deposit that way they could not withdraw that way
    jennifer: was i informed incorrectly?
    jennifer: because I have a "use my wallet" account
    Regina: If you have a Quicktender account already, we can make an exception and payout during this method in such cases.
    jennifer: great
    jennifer: im starting to really like u
    Regina: thanks smiley So you can redeem your coupon code and start playing now. Anything else I can help you with?
    jennifer: my account at "use my wallet" is xxxxxxxxxx
    jennifer: can you enter that into the system so its in my info

    ....they never responded so I guess that was the end of our chat.

    I will let you know how it turns out

  • update....YES, they did pay!!

  • Really?  Wow that was super quick..Congrats!

  • Congrats jenn that is great to hear!! Glad to see it went smoothly for you.

    Lips
  • ty. it was my first withdraw. i was pretty excited about it

  • that's sweet- I had cash at Vegas Regal and they wouldn't let me withdraw with QuickTender unless I deposited first.  Their logic was I might accidentally give them the wrong account number.  So I took back my request, 3 other casinos made me depo first from QT and thank goodness Pamper had let me go ahead and withdraw without a deposit so I was able to do my cashing out.

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