Intertops and Windows casinos experiences

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    Last post ago about 9 years by zuga
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      • Me
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        Intertops Casino Bonus Review Last week i made $80 deposit and received 100% bonus..Since the WR for BJ is huge(1500xb&d), i asked CS to remove the bonus.2x$5 hands was my starting point, and my goal was to try to double up my initial deposit.It started well for me, sicne i went up to $130, but from there i was only going down.Eventually i lost it all.
        Windows Casino Bonus Review This monday i deposited $90,and once again asked CS to remove sign up bonus(75xb&d for BJ).
        Started playing 2x$1 hands,lost couple of hands and then switched to 2x$5 hands.
        It was nerve breaking game, since i was low as $15 and high as $160..this time i wasnt looking to double up money, so i withdrew $150..Now withdrawal is pending( its 4 days pending period).
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        ok, this morning i received email from Windows Casino customer support, saying my withdrawal was declined...I quote:" Unfortunately, we are unable to process your request until you comply with our promotional bonus Terms and Conditions by wagering on appropriate games and/or fulfilling the minimum wagering requirements."
        Funny thing is that i didnt play with thier bonus, as i previously requested from their CS to remove the given bonus..No bonus = no WR exclamation
        So i sent them reply ,explaning the whole thing and now im w8ing for this matter to be resolved..
        shity way to start a day....
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        I received response from Windows casino CS, saying my query has been passed to the "appropriate department"( management/accounts/promotions ).....will see what they have to say .....

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        Dear Mr. *****,

        Thank you for cotnacting us.

        Please be informed that your refund will be sent out today.

        Our sincere apologies for all the inconveniences caused.

        Feel free to contact us if you have any further queries.

        Regards,
        Christopher.


        At 1st i was so pissed , coz some1 messed up my withdrawal request, but at end im pleased to see they have validated my claims... smiley

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