Is this a Standard Practice???

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    Last post ago over 7 years by Dedi1981
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    Wealthychap

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        Wealthychap

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        Ok I'm writing this prematurely because I haven't lost it all yet, but here's the deal.

        I signed up for a GoldStream account this morning. redeemed the coupon NEWSILVER50. Received my bonus and started to play. If your familiar with this casino as well as it's sisters, you know getting anywhere with that little a purse when 99% of the slots are $1 minimum, is a chore most of the time. This time was different.

        After playing a little Coyote Cash, and the a little Cleopatra I was up to $80 and decided to hit Paradise Dreams where after a few spins I Bet $2 - Hit the bonus (where you pick flowers) and end up hiting a 1000 X flower amongst other things. So at this point Im up over $2000. I know ashame it was with a max cash out chip right?

        So I start playing like i got money right. $20 bet, $10 bets, $50 bets. Well I'm at $1940 making $10 bets when all of the sudden my balance goes from $1940 to either $40 or $50. I'm not sure which one cause i hit spin before i realized it. So now I'm at $30 and pissed. Never tried to withdrawl, just playing. So I contact Live Help.

        Ask Them why my balance changed from $1900 to $30. He says (paraphrased) that once the playthrough has been completed - well read it yourself

        Please wait for a site operator to respond.
        You are now chatting with Alan.
        Alan: hi
        WealthyBrat: Why did my balance just change from $1900 to $30 on my Goldstream account?
        Alan: May I have your userID please?
        WealthyBrat: WealthyBrat
        Alan: allow me a moment
        Alan: the system will, after you meet the requirements, take away any excess that you may not withdraw
        WealthyBrat: Without notice? That's not right. I'm still playing. Did not attempt a withdrawl
        Alan: that is how the system works
        Alan: it is programed
        Alan: nothing can be dome
        Alan: done*.
        WealthyBrat: I was making $10 bets and it switched over
        WealthyBrat: so i can withdrawl anything i make from here on out?
        Alan: that coupon has a max withdrawal
        WealthyBrat: of
        Alan: $50 Max Cash-Out
        WealthyBrat: and if i make a deposit before requesting a withdrawl?
        WealthyBrat: Is it still $50 max out
        Alan: the max you will receive is $50 from that free chip
        WealthyBrat: I think i get it. Dont deposit is what you're saying
        WealthyBrat: Cause i can only withdrawl $50 max
        Alan: not until you request the withdrawal
        Alan: correct
        WealthyBrat: ok thank you for your help
        Alan: you are very welcome
        Alan: have a great day

        So what do i do? I no longer have the cushion of $1900. So I play $1 at a time and hope i hit something. Got down to $7 before I hit another Paradise dreams bonus to get me where i am right now $53. Not even sure if the bonus is cashable or not.

        Is this the standard practice? Can someone please let me know their thoughts?

        Wish I still had that $1900 cushion,

        Wealthychap

        OK here's the update. Got it up as far as $55. Couldn't reach the $100 mark required since it is a non-cashable Free Chip coupon. Lost it. lol. What a piece of {CENSORED} casino GoldStream is. After that experience I will NEVER deposit money there. Good luck to the rest of you
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        Dedi1981

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        well there are good things and bad things about this issue.

        first, about the reducing of the balance... i too have the same issue a few months ago
        when i reached the wagering req.  my balance reduced to $50. then i keep playing and reach up to $1750
        max cash out was $75 (instead $1750 what they told me earlier).
        so i cash out my winning and until now, dont see any penny.

        since then i never play the RTG casino ever again.
        waste of your time. most of the RTG casino's are rouge casino's
        they have great games but their pay out are useless.

        and second, if you like the games just play the free chips for fun and do not take it seriously. spend it lose it, and get out of there.

        most of the RTG casino are ran by the same person so it's very difficult to find the trustful RTG casino. my opinion.... do not ever play there again.

        cryptologic, playtech, microgaming, rival are most trustful casino's and of course a lot more

        GL and Keep it fun

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