Is this my sign to give up??

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    Last post ago about 6 years by gabby
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    gabby

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        gabby

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        I wanted to deposit at GO/Crazy or Online Vegas several times last week.  After more than 25 deposits... no deposit bonus so I went elsewhere.  Today, when I asked if there was a deposit bonus, he said he could go ahead and delete my accounts.  :o >:(

        Soo.. I moved on to VIP slots.  Long story.. long conversation...yesterday, but this is a chat from tonight.  I was trying to make a DEPOSIT.  :o >:( :-\


        info: All operators are currently assisting others. The estimated wait time is 1 minute(s). Thank you for your patience.
        info: You are now chatting with 'Shudeska'
        info: Your Issue ID for this chat is LTK6180909658X
        Shudeska: Welcome to Casino Support. How may I assist you today?
        VS08821214xx: Hello, I was having troubles logging in to all of your casinos the last couple days. I tried to deposit last night but the Visa gift card didn't go through your system. I spoke to both ERic and Shudeska who said they would honor 200% bonus code 200S-010... the deposit wouldn't work. Spoke to support again this am and they told me to try back tonight. Will you still honor the 200%?
        VS08821214xx: typed above
        Shudeska: First of all, as the one in charge during night hours I certainly could not honor you a bonus that your account does not qualify for.
        Shudeska: That code was only valid for the past weekend.
        VS08821214xx: I have an email. Eric confirmed it prior to midnight but since the system was wonky.. he said he would honor it 3 minutes past midnight..when I could log in
        Shudeska: When was this?
        VS08821214xx: Then... your system was not accepting Visa Gift Cards. You told me to contact security but a manager this morning said you and Eric left no notes.
        VS08821214xx: last night
        VS08821214xx: It was not a security problem, like you said, but a glitch with VIP Slots and Visa Gift Cards
        VS08821214xx: Once I was able to log in, it was 3 minutes past midnight. Had troubles all weekend. Do you remember the conversation yesterday? Or did you or Eric note my account?
        VS08821214xx: I obviously spoke to you yesterday since I typed your name prior to you answering.
        VS08821214xx: ?
        Shudeska: I do not remember talking to you. As your account is not able to use Gift cards.
        VS08821214xx: I always use gift cards. When did this change start? You advertise gift cards.
        VS08821214xx: I was online for at least an hour last night. Can you see the notes in my account or do you not make notes? I have a printout if you would like.
        Shudeska: Please send this to me at support@vipslots.com. I apologize if this may slipped away. As the one in charge I have multiple task.
        VS08821214xx: how long for a reply? It's very frustrating to go through so much work to try and deposit. Also, I did do the survey upon exit. Can you look there?
        Shudeska: That is why I am sling to send this as I am not able to get this back.
        VS08821214xx: sorry?
        Shudeska: Did you send the bonus?
        Shudeska: I asked Eric and he sad He did is not aware of this.
        VS08821214xx: 200% Sign-up Weekend Special! November 26th-28th only For a limited time only, make your first deposit at VIPSlots and we will TRIPLE your bankroll! That's right, a 200% bonus, up to $500*. To claim this offer, please enter and validate coupon 200S-010 at the cashier when you purchase your credits. Play Funny Money at VIPSlots Win up to $50,000 this month in the Big Turkey $100K slots tournament!
        VS08821214xx: You know what? Eric is lying. It was 3 minutes past midnight. I can't believe neither of you remember any of this. You had a very frustrated paying customer on the line for over an hour and ..... nothing.
        Shudeska: I understand but I am not understanding how could I told you that I will honor you a promotion that ended Sunday.
        VS08821214xx: Because YOUR system would not allow me to log in until 3 minutes past the midnight expiration. The cashier was shaded. The account balance was blank.. nothing.. nadda..zippo.. blank screen. Does that ring a bell?
        VS08821214xx: You know... you and Eric are both calling me a liar when all I'm doing is trying to make a deposit.
        VS08821214xx: I'm going to copy and paste this on LatestCasinoBonuses.com... this is NO way to treat customers.
        info: Your chat transcript will be sent to xxxxx at the end of your chat.
        VS08821214xx: ? and she leaves....
        VS08821214xx: Did you leave???
        VS08821214xx: Shudeska??
        Shudeska: Please allow me to try to figure this out.
        VS08821214xx: ?
        Shudeska: Have a nice night as I did not call you a liar.
        Shudeska: You can take this with a manager in the morning after 9 am EST.
        Shudeska: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.


        And... there ya go.  She terminated the chat session.

        Grrrr is all I can say.
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        wnanhee

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        Hi ya,gabby...

        I removed the last two digits of account number and your email addy...just for in case.

        Anyway, I am sorry to see you are frustrated and I understand how you must have felt... not only because of they didn't even remotely tried to honor what they promised but disregarded you as if you were not saying things truthfully...
        Personally? If it were me, I wouldn't spend my last dime at the casino but that's just me believing there are so many other casinos want our money,right?

        Shudeska: I do not remember talking to you. As your account is not able to use Gift cards.
        No really sure what in the world she is saying though...strange...
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        gabby

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        Thank You Whan for understanding and also for watching out for me by deleting the personal info.

        You Rock! 
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        TAAADAAA

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        Rensley: Welcome to Casino Support. How may I assist you today?

        taa: hi

        taa: can you claim the 200% bonus for me please?

        Rensley: May I please have your account number or email address so that I can better assist you?

        taa: xxxxx@yahoo.com

        taa: acct with English Harbour

        Rensley: can you please specify which 200% you are talking about


        taa: I received the special offer 200%

        taa: but I forgot to put the code WB60 WHEN I deposited last nite

        Rensley: by mail ?

        taa: yes

        Rensley: can you please paste that email in the chat log ??

        taa: I already fowarded that email to english habour

        taa: We would like to invite you back to play! For any deposits you make, we will add 200% in credits to your account. The maximum bonus available for this offer is $200. Your account number is : EH0802636739. Your Promotions team

        Rensley: let me check that email you send because there is no 200% offer in your account

        Rensley: that is not the original email

        taa: what do you mean?

        taa: I received that email and just forwarded it to EH

        taa: that email came from promotions@englishharbour.com

        Rensley: that email is not valid and we will not honor this email

        taa: not valid? it came from English Harbour, right?

        Rensley: it was send by us but this seems to be tempered with

        taa: you guys sent out email and said it's invalid

        taa: I deposited b/c of the offer, now what?

        Rensley: at the bottom is says"Terms: Bonus + deposit must be wagered a minimum of 20x before any withdrawal is permitted. This offer is available until end of day Sunday June 7th. Some conditions apply - please see Welcome Bonus terms.

        taa: right

        Rensley: so this in not valid our emails do not look like this

        Rensley: so we will not honor it

        taa: it sent out by you guys, so it has to be honored

        taa: so what you saying is the email promotions@englishharbour.com is not from you guys?

        Rensley: I am sorry but I have checked with my supervisor already and showed him the email and this is not an valid email and we will not honor it

        taa: please unsubscribe me from the email list and also close my account please

        taa: I had enough, thanks

        Rensley: If you wish to close your account, we would please like to know if there is anything that we can do to repair the situation? If you still wish to close your account, please send an email to our support inbox including your account ID and the reason that you wish your account to be closed.

        Rensley: please send an email to security

        taa: yes, you guys did not honor the promotion sent out in the email

        Rensley: and your account will be closed

        taa: what is the security email please?

        Rensley: we already informed you Hau that it is not a valid email

        Rensley: security@englishharbour.com

        taa: how come it's not when it came from english habour?

        taa: but anyway, thanks

        Rensley: You're Welcome

        Rensley: Is there anything else I can help you with?

        taa: that's it, tx

        Rensley: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.

        just closed my acct with EH today b/c they did not honor the promo that they sent out to email.  :-\



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        Imagin.ation

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        I got the same email.. BUT i noticed it said.. "make your FIRST deposit" so i did not qualify, then there is a second one.. that said "make ANY deposit" and we will credit 200%.. when i went to try and claim it, it denied me.. i got frustrated and said forget it...

        what i noticed with taaa's post is he says.. "which 200% bonus are you talking about" then says.. "we have no 200% bonus" thats a hmmm.. then i see your account in the email you posted, so if they did not send you that, WHO DID?.. who has your account number taaa.. very very weird... and very NOT right
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        BIGLEAN

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        Gabby, that is absolute GARBAGE! Don't stand for that type of treatment! What is wrong with people, what is the world coming to!

        Yes, that is a BIG sign to give up, especially with any VEGAS TECH. GROUP!


        And Taa, you did the right thing. Close up shop and don't look back!!!!!
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        gabby

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        Thank you for the support. I was so dang ticked off last night.
        Spoke to a manager by phone today just to let him know what happened.  He hmmm'd and hawd' and finally said I could go ahead and deposit and they would give me the 200% bonus.

        My response:  Um.. guess you missed the point of my call.  I no longer want to deposit with the type of treatment I got. Sheesh.

        Ta:  Glad you deleted. Sorry to say, I'm glad I'm not the only one getting the run around.  I was starting to think I had a big "Do NOT HELP THIS PERSON' attatched to all my accounts.
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        gabby

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        Imagin.ation wrote:

        I got the same email.. BUT i noticed it said.. "make your FIRST deposit" so i did not qualify, then there is a second one.. that said "make ANY deposit" and we will credit 200%.. when i went to try and claim it, it denied me.. i got frustrated and said forget it...

        what i noticed with taaa's post is he says.. "which 200% bonus are you talking about" then says.. "we have no 200% bonus" thats a hmmm.. then i see your account in the email you posted, so if they did not send you that, WHO DID?.. who has your account number taaa.. very very weird... and very NOT right


        Good catch.

        I'm actually kind of laughing at how stupid the entire situation is.

        We have no 200% bonus!
        Which 200% bonus?

        Them:  That's not our email!
        Customer:  But it's from English Harbour.
        Them:  Yes
        Customer:  WTF?!?


        If it werent' so frustrating, it would be comical.
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        TAAADAAA

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        OMFG,  I'm speechless.  I already closed my account b/c they did not honor the promotion they sent out and asked to unsubscribe from the email list.  Then, I just received another same email offer,

        Dear xxxxxxxxx,

        We would like to invite you back to play!

        You have been selected to receive a special bonus in your account EH0802636739.

        Deposit a minimum of $25 and you qualify for an additional 200%, up to a maximum bonus of $200!!

        To claim this bonus, enter coupon code WB60 and validate at the cashier.

        Thank you for playing and we wish you the very best of luck.

        >:( >:( >:( >:( >:( :-\
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        gabby

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        TAAADAAA wrote:

        OMFG,  I'm speechless.  I already closed my account b/c they did not honor the promotion they sent out and asked to unsubscribe from the email list.  Then, I just received another same email offer,

        Dear xxxxxxxxx,

        We would like to invite you back to play!

        You have been selected to receive a special bonus in your account EH0802636739.

        Deposit a minimum of $25 and you qualify for an additional 200%, up to a maximum bonus of $200!!

        To claim this bonus, enter coupon code WB60 and validate at the cashier.

        Thank you for playing and we wish you the very best of luck.

        >:( >:( >:( >:( >:( :-\


        Can we be a club? 

        Got the same one.
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        gabby

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        TAA:

        I KNEW your email was valid so I asked the following question at a sister site.  You were soooo lied to.


        info: One of our Representatives will be with you in a moment. The estimated wait time is 8 seconds.
        info: You are now chatting with 'Jurgen'
        info: Your Issue ID for this chat is LTK6180914451X
        SD05133704: Hello. I'm getting deposit bonus emails and want to be sure they aren't bogus. Where do your emails come from?
        Jurgen: Welcome to Casino Support. How may I assist you today?
        SD05133704: typed question above
        Jurgen: Our promotional emails are sent from promotions@silverdollar.com
        SD05133704: great. thanks for your quick reply.

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        TAAADAAA

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        Philip: Welcome to Casino Support. How may I assist you today?

        Philip: May I please have your account number or email address so that I can better assist you?

        taa: xxxxxxxx@yahoo.com, acct with EH

        taa: I just closed my account earlier today b/c you guys did not honor the promotional email

        taa: but, I just received another same email offer from EH like 30 min ago

        taa: so, I'm just wondering if they honor it this time

        Philip: Please hold on a moment, I will check your account.

        taa: if they do, then I would like to have my account back and I will redeposit the $40 back to my acct and you can help me to claim it.

        Philip: Please hold on a moment, I will check your account.

        Philip: Thank you for your patience.

        Philip: You will receive 200% bonus on your deposit.

        taa: my deposit was in already

        taa: you can redeposit that amount back to my account

        Philip: Please redeposit the $40 and I shall add the bonus.

        Philip: You will have to do it.

        taa: ok, does my account now open now?

        Philip: Your account is activated. The $80 bonus is in your account now. Please redeposit $40

        taa: thanks, I've been redownloading the casino

        Philip: Ok

        Philip: Is there anything else I can help you with?

        taa: that's it, thanks
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        dtsweet

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        oops TAA, u put your email in
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        TAAADAAA

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        ooopppssss, I need help from other mods.

        thanks dsweet

        dtsweet wrote:

        oops TAA, u put your email in
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        gabby

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        Yay for Taa!!

        Glad it worked out for you. 

        Guess we won't be hearing from you for a while... as you turn your $120 into thousands.

        *fingers crossed*

        BTW:  I used the gift card I was going to use at VIP slots at Grand Eagle instead.  It lasted all of 5 minutes. Grrrrr
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