Is This Ridiculous or What?

My withdrawal of $2500 from Slots Jungle was approved and sent on March 20th.  I have yet to receive the check ... I have contacted them several times since it has been 21 days since they said that they sent it.  This is the email I got today! 

Hello Tracey,

I just want to let you know that finance department still experience some issues processing players withdraws and that is the reason there is a delay on it.

We are sorry for any inconvenience this may have cause you and we assure you will get your money as soon as possible.

I will follow up, and keep you posted.

I don’t yet have your tracking #, I will email it to you as soon as ill have it.

When you receive your withdrawal, please update me.

Best Regards,
Julia Lewis
VIP Account Manager

#1  I cant track it without a tracking # and they seem to not have one?  nonsense I think!
#2  They cant seem to tell me where it is
#3  I get this msg from Daniel telling me they need some docs???? WTH ... I have cashed out with them numerous times and nothing has changed.
#4  What is going on with them?  Are they in financial trouble or something?
#5  I AM SO P***** 

Here is what I see from there email, this is according to you #'s
#1 they say they don't have a tracking #. What they are saying is they are having problems processing withdrawals, so they are basically telling you nothing has been sent.
#2 They are saying nothing has been sent
#3 I am assuming you are talking about your post in the support section, Daniels statement was not directed to you, go look at who he quoted when asking for documents.
#4 This is nothing new and you should know this
#5 You shouldn't be, you should expect this to happen when you play there.

Listen I hope you get paid, but this is just another standard post from you.  You have a similar type of post probably about once a month where you go off on slots jungle. You have seen lots of people warn about this group, and then you see another group of people that seem to really  like the hassle of playing there.(yes u are in this group).  I say the same thing whenever you have one of these episodes, and the last time I even told you I don't feel sorry for you because you continue to play there. After everyone of these issues you always go back and play.  And yes I understand that there are some free chips, but in order to be getting them you normally need to be a regular depositor.There could be a time that you don't actually get paid.

I will say that your post is helpful because it does show a current issue that they are admitting to , but then again this is really nothing new.

i find this hard to believe.....4 years.....??????

I see you have already contacted their representative here, hopefully that will help and you will get your money soon enough.

Nope not trying to be rude, actually I was trying to tell you in a nice way your posts about slots jungle are over excessive. So I wont candy coat it in the future. 

Posting about your problems is one thing, yes indeed it helps warn others,  but that is never your motive.  You get mad at slots jungle, make a post,  you then go back to playing there , and then a few weeks later another post. 

As a matter of fact you just posted on an old thread about bonuses, and posted about not getting your check.  What does a bonus thread have to do with you getting your check? 

It seems your tactic is to have as many posts about slots jungle come up as possible to get attention, just like I said in my other post.  It obv your making these posts when you are very angry, then it turns personal, and that's when the over excessiveness takes place. IMO that takes away from the "spirit" of the forum.

I am sure your not going to like what I say, but it is what it is.  I have certainly do like some of your posts and information it just goes over the top sometimes.  Yes post your problems, but do it with a cool head.

I can understand both of your frustrations..........

Trpschick has had some seriously long delays that are justified complaining about. The forum is to share these issues and hopefully get some results or at least allow members to vent.

On the other hand BMW is a straight shooter and tends to tell it like it is when there is continuous complaining over and over about the same thing especially regarding terms and conditions.

But i think trpschick is justified in this situation because she has experienced some tough times getting paid here with unnecessarily long delays. And in the past she does come forward once it is settled and shares the good times NOT just the bad times.

It is when members have to read non-stop complaints about the same thing and rarely have a nice thing to say about their gaming experiences. Surely to God there must be some winning going on or else they would never play, yet we rarely read it from some constant complainers.

In a perfect world and a perfect forum there would be zero complaints or need to vent but unfortunately its not the case at times.

I hope it helps in giving a better understanding where you are both coming from and there is no hard feelings.

Lips

hello trschick,  waiting on  that kind of money I think you are handling it very well. Personally I don't think I could be so eloquent in my posts 

I almost forgot,  good luck!

I also hope you get paid hun let us know GL

This is an update on my withdrawal from Slots Jungle

Apr 10, 2013 - email from Slots Jungle finance

Dear ******,
Thank you for your email.
Im afraid the tracking number for the check that was sent to you on 3/20 is not yet available. I will send it to you as soon as I have it.
Kind Regards
Johnny Wilson
Finance Department

April 14, 2013 - email from Slots Jungle finance

Dear ******,
Thank you for your email.
Im afraid the tracking number for that check is not yet available.
I will send it to you as soon as I have it.
Kind Regards
Johnny Wilson
Finance Department

April 15, 2013 - Conversation via live chat with Slots Jungle

Jodie Walker: Welcome to Slots Jungle, this is jodie.
Jodie Walker: May I have your Username and how may I assist you?
mammag: mammag is my username
Jodie Walker: hello
mammag: I need to speak with a manager
Jodie Walker: may I have the reason?
mammag: how are you today
Jodie Walker: fine, thanks
Jodie Walker: you?
mammag: fine thanks
mammag:
Jodie Walker:
mammag: I was told that my withdrawal for $2500 was sent on March 20th ... I have not received it ... checks come via federal express and I have been asking Julia for a tracking number for that for 2 weeks. She doesnt have one ... however, I just spoke with Federal Express and there is nothing in their system, so that means that the check has not been sent and I want to know why I am keep being told that it has been sent when it hasnt.
Jodie Walker: Your patience is appreciated, I will be with you shortly.
mammag: I received my check for $500 which was processed on March 11 on April 11
mammag: and that is the last thing that was showing in their system. So I know that they have nothing else in that system for me
mammag: so where is my money?
mammag: It has been almost a month now and I am not happy right now!
Jodie Walker: Your patience is appreciated, I will be with you shortly.
info: Your chat transcript will be sent to trpschick2@gmail.com at the end of your chat.
Jodie Walker: I am now going to transfer you to a VIP Account Manager
info: Please wait while I transfer the chat to 'Giovanni Alexander-VIP Host'.
info: You are now chatting with 'Giovanni Alexander-VIP Host'
mammag: hello
Giovanni Alexander-VIP Host: Hi ****** how are you?
mammag: fine thank you and you?
Giovanni Alexander-VIP Host: im ok
Giovanni Alexander-VIP Host: so about your withdraw, when was the last time you talked to Julia about it
Giovanni Alexander-VIP Host: or to Johnny?
mammag: I have spoken to her at least 3-4 times in the past week or so
mammag: hold on I can check
mammag: once second
Giovanni Alexander-VIP Host: thats ok
Giovanni Alexander-VIP Host: listen
mammag: ok
Giovanni Alexander-VIP Host: i will email Johnny right now to check on it, and or i or Julia get back to you once we have any updates
Giovanni Alexander-VIP Host: sorry about hte hold up and this whole issue
mammag: well my problem is, why am I keep being told the check has been sent when it really hasnt
mammag: why not just tell me it wasnt sent?
mammag: that bothers me a great deal
Giovanni Alexander-VIP Host: i see. im not updated on this issue, so at this moment all i can do is email them and check whats going on..sorry i cant do more than that
Giovanni Alexander-VIP Host: however
Giovanni Alexander-VIP Host: now that i know about hte issue i can follow up with it myself as well
mammag: well johnny doesnt seem to know what is going on either
mammag: he sent me an email
mammag: Dear ******, Thank you for your email. Im afraid the tracking number for that check is not yet available. I will send it to you as soon as I have it. Kind Regards Johnny Wilson Finance Department
Giovanni Alexander-VIP Host: we get updates everyday, so it could be even today or tomorrow that we will have news about it
mammag: that is all he ever says
mammag: if fed ex had the package it would be in their system ... which it isnt
mammag: therefore it was never processed or sent
Giovanni Alexander-VIP Host: once ill know anything, i will automatically contact you
mammag: and it has been a month now and I am tired of chasing this down
Giovanni Alexander-VIP Host: i understand...i will try to do the best and get to the bottom of this..
mammag: I am sorry to have to burden you with this
mammag: but this is escalating for me and I am visibly upset
Giovanni Alexander-VIP Host: dont worry about that, really, its my job to make you happy
Giovanni Alexander-VIP Host: ill do my best
mammag: well, if possible, please contact me soon ... I dont feel that I should have to wait much longer for this issue to be resolved
Giovanni Alexander-VIP Host: i will
Giovanni Alexander-VIP Host: me or Julia
Giovanni Alexander-VIP Host: or Johnny of course
mammag: ok thank you very much for your time
mammag: have a wonderful day
Giovanni Alexander-VIP Host: you too

April 15, 2013 - email sent to finance department

Well I found out today that Federal Express has NOTHING in their system, which means that you never processed or sent the $2500 check.  I sent you updated wire information the other day and since the check has not been processed I would like the wire done TODAY!!!!! I am tired of getting the runaround every single time I have a withdrawal.  I enjoy playing with your establishment, however, if I do not receive my winnings within the week I will discontinue playing with you and will file a complaint.  I don't want to have to resort to this, however, I am being pushed beyond my level of patience.  I will give you the instructions for the wire transfer again.  Please take care of this today!  Thank you

So, as you all can see, they initially told me the check was sent on March 20th, so I believe that I do have a right to complain since after checking with Federal Express (which is the way all of their check payments are sent) there is nothing in their system.
 

the sad thing is......after all this,.....lies and excuses......and then hell will have frozen over by the time the money comes......you will probably continue to deposit over and over until you win and the process can start again......at what point is enough deceit needed to prove somebody is full of it?????

also,  wouldnt this type of payment delay behavior,  over and over  warrent that this casino would be on the warning list???  yet is is still highly recommended by LCB?  what defines a casino that gets a "warning"  if this isnt it...then what is????    just a thought ,,  as this is the topic that has gone on over and over for years.....

Lets hope Giovanni Alexander sorts this out once and for all for you.

blue

******UPDATE

Today I spoke to the "Casino Manager" and he said they DID send the check but that it was 6-9 days later than the date it was approved on (March 20), but what is funny is that Fed Ex doesnt have any deliveries in their system for me.  Wow ... can you believe that?  Hmmmm, now I am confused (sarcasm).  I don't know what to do now as I have gone as high up as I can go and this is still not resolved and I am still getting the runaround AND I still don't have my winnings and have no idea when I will receive them either.  >:(

maybe FEDEX is lying....that is what they do all the time

FEDEX gives a "card code" to the casino

if the casino is being honnest (that i dont belive  it ) the casino should inform the player of that  "card code"

Hmmm this is not sounding good at all. Fed Ex would have a tracking # if it was truly sent. I would tell them that you are really sick and tired of the runaround and now the lies.

The most frustrating part is giving players false hope. Just tell it like it is and say there is a delay and give a real date when a check will be issued. Is that so hard? I mean this is really getting ridiculous.

You guys are the silliest group of people on this planet!  At least I can get some comic relief here. 

So it still sounds like no answers. The email that you posted on the first post here shows its a casino wide problem, but them constantly not giving a straight answer is very frustrating. 

Trps---  maybe you should sent Daniel a message to alert him to this thread.  I am sure he has already seen it, but him or someone from the group should come post information as to whats going on.

well I contacted Daniel about this and am waiting to hear from him.  Maybe he can light a fire under their butts!  >:D

I truly hope he can hun i can only imagine the stress this has put you under.

Well I still havent heard from Slots jungle or Daniel regarding my withdrawal ....  >:(

Tick Tock goes the clock and I still have no answers! 

I think maybe SJ needs to get their stories straight!  Chew on this! 

Travis: Welcome to Slots Jungle, this is travis.
Travis: May I have your Username and how may I assist you?
mammag: mammag is my username
mammag: hey Travis
mammag: Someone there better have an answer as to where my $2500 withdrawal that was approved and sent out is. Im tired of waiting for it
Travis: Hello Tracey!
Travis: One moment please. Thank you.
mammag: this was done on March 20th
mammag: over a month ago
mammag:
Travis: I understand you never received your $2500 check that was approved on March 20, is that it?
mammag: yes sir
mammag: I have been going around with everyone there for a month
mammag: no one seems to know where it is and they sure arent helpful in finding out either
Travis: I see that the tracking number was emailed to you, did you have any success looking for your check?
mammag: I cnt take this much longer! I am angry now ... sorry Travis I know this isnt your fault.... but it is someones fault and I want to know why I didnt receive it and where it is?
mammag: that was the other check
mammag: not the one approved and sent on arch 20th
Travis: Let me just talk with the manager regarding your issue.
mammag: no one has a tracking # for that
mammag: please do
Travis: But I only one check that was sent to you and approved on March 20.
Travis: There was no other one.
mammag: no you are wrong
mammag: a check for $500 was approved on the 14th of March ...
mammag: that is one that I got
mammag: the one on March 20th was approved for $2500 and I never received it
Travis: When did you receive your $500 check?
mammag: hold on I will tell you
Travis: Thank you for waiting. I'll be with you in just a moment.
mammag: 561039950483 was the tracking # ... got that one somewhere around the 10 - 12th of April
mammag: actually it was on April 11 at 2:08 p,
Travis: Yes, I see it now. This $500 check was scheduled to be delivered on April 12.
mammag: I got it on the 11th
mammag: where is the other one?
Travis: One moment please. Thank you.
Travis: I am checking with the manager.
mammag: well for reference ... the other one delivered on April 11th wasnt even sent to Fed ex until the 9th
mammag: so you do the math
mammag: when it was approved and sent of the 14th of March
Travis: I am really sorry about that.
mammag: not your fault Travis
mammag: but like I said it is someones fault
Travis: I just heard from the manager regarding your check.
mammag: and??????????
mammag: please dont tell me they are checking on it because that is all I have been hearing for a month
mammag: I will flip my lid if you say that!
Travis: We will email our Finance Department immediately and, once we get your tracking number, we will update you with it.
mammag: no no no
mammag: not good enough this time
mammag: Johnny emailed me this morning with the same reponse which he has been using for the last 3 weeks
mammag: the same one you just said
mammag: they will email me when they have the tracking #
mammag: that isnt good enough anymore
info: Your chat transcript will be sent to trpschick2@gmail.com at the end of your chat.
Travis: The Finance Dept. will be in the office tomorrow and they will work on your issue in the first place.
mammag: Julia said she try and this resolved for me today.
Travis: But they are not in the office on weekends.
mammag: I want this resolved and the money sent by tomorrow... dont care if you have to take up a collection to do it
Travis: And no one else has access to pay-outs except the Finance Department.
mammag: well if they arent working today how did Johnny send me an email today?
mammag: he must be there
mammag: or was there
mammag: so if he was there why is this not resolved
mammag: he sent an email which means he was there in the office at some point today right?
Travis: He sent you an email because you are our valued client and we are working on your case as the first priority.
mammag: right and he was in the office
Travis: But the Finance Department is not in the office today, I am sorry they only work from Monday to Friday.
mammag: Oh I thought they didnt work on Fridays?
mammag: at least that is what I am always told
mammag: by management and other operators
Travis: Could you please wait until Monday?
mammag: so which is it
mammag: ??
mammag: that is tomorrow, which is fine ... but I expect to have a tracking # by tomorrow
mammag: and the check by Wed, thursday at the latest
Travis: They will work on your withdrawal first thing in the morning and get back with you as soon as possible.
mammag: like I said I dont care how you guys do it but I want it done tomorrow
Travis: Once again, I apologize for an inconvenience and the delay.
mammag: thank you Travis
mammag: you have been very helpful
mammag: have a wonderful evening
Travis: You are welcome!

I love Travis, but he really opened up the can of worms .... tell me what you all think ...

Sounds like the same old song and dance you have been getting all along. If they have not mailed it then at least have the decency to say that instead of constantly giving you the run around and building false hope.

I can understand that the finance dept is not there on the weekends so PLEASE contact them again tomorrow and see what they will now have to say. You my dear have the patience of a saint. Its a good thing you do too because otherwise ya have to worry about them locking your account,banning you and lose all contact with support.

In the meantime did you ever hear back from Daniel?

Lips

trpschick - we are aquanted here on the forums for a very long time.

As you saw- i do stand behind my words and do what i promised to do. Sometimes it take time- but i get things done.

Please trust me and I will sort it out. The CS always have less info regarding the payments than the Finance department, since they are getting the info from them and therefore always behind.

You don't need to contact CS, no need to contact finance. I will check where the check got lost and find it/resend it/ whatever.

Just please give me some time...(since i was barely at the office the past few days.

Thank you,
Daniel

I think one of the biggest problems here is proper communication. You said Daniel would check into it the other day. He comes back to say  "i was barely at the office the past few days". Had Daniel said that from the get go it would help to alleviate a bit of the frustration of waiting.

On the other hand in Daniel's defense there is only so much he can do. Yes, he is the rep but he has to answer to a higher authority at this casino. His hands are tied and i am sure he is just as aggravated as the players are with no results. I am sure he feels the $500 cash-out is insane and has expressed that.

It makes his position as a rep very unrewarding because he has zero input to rectify situations like this. There is only one true loser and that is the owners of SJ and with repeated issues they will end up in the Sin Bin if they don't clean up their act.

Lips

Hi,

You are right and i usually do check when i say.

I had a bike crash 2 days ago- everything is ok- but still had to be for a day at the hospital for checks and stuff.

Not an accuse but I do check things. At the moment i know that they have been calling the check company to get the answer what happened to that wire.

Will be solved.

So sorry to hear about your accident and glad you are ok Daniel and thank-your for your reply. Who ever is checking on this wire should have the answer asap and should not take longer than a phone call to find out.

We look forward to hear back from you today.

Lips

I hope you are ok Daniel .... I look forward to an answer regarding my withdrawal today.  thanks!

I'm good thank you.

Please check my PM.

Same response from Johnny in SJ finance:

I will email you the tracking # when I get it!  It doesnt take over a month to get a darn tracking # ....

When the going gets tough, the tough get going....



Don't dare give up girl!

PM With the the Tracking sent

thnks i got the check and it seens to have cleared the account.