Is This Ridiculous or What?

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    trpschick

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        trpschick

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        My withdrawal of $2500 from Slots Jungle was approved and sent on March 20th.  I have yet to receive the check ... I have contacted them several times since it has been 21 days since they said that they sent it.  This is the email I got today! 

        Hello Tracey,

        I just want to let you know that finance department still experience some issues processing players withdraws and that is the reason there is a delay on it.

        We are sorry for any inconvenience this may have cause you and we assure you will get your money as soon as possible.

        I will follow up, and keep you posted.

        I don’t yet have your tracking #, I will email it to you as soon as ill have it.

        When you receive your withdrawal, please update me.

        Best Regards,
        Julia Lewis
        VIP Account Manager

        #1  I cant track it without a tracking # and they seem to not have one?  nonsense I think!
        #2  They cant seem to tell me where it is
        #3  I get this msg from Daniel telling me they need some docs???? WTH ... I have cashed out with them numerous times and nothing has changed.
        #4  What is going on with them?  Are they in financial trouble or something?
        #5  I AM SO P***** 
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        BMWSTACK

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        Here is what I see from there email, this is according to you #'s
        #1 they say they don't have a tracking #. What they are saying is they are having problems processing withdrawals, so they are basically telling you nothing has been sent.
        #2 They are saying nothing has been sent
        #3 I am assuming you are talking about your post in the support section, Daniels statement was not directed to you, go look at who he quoted when asking for documents.
        #4 This is nothing new and you should know this
        #5 You shouldn't be, you should expect this to happen when you play there.

        Listen I hope you get paid, but this is just another standard post from you.  You have a similar type of post probably about once a month where you go off on slots jungle. You have seen lots of people warn about this group, and then you see another group of people that seem to really  like the hassle of playing there.(yes u are in this group).  I say the same thing whenever you have one of these episodes, and the last time I even told you I don't feel sorry for you because you continue to play there. After everyone of these issues you always go back and play.  And yes I understand that there are some free chips, but in order to be getting them you normally need to be a regular depositor.There could be a time that you don't actually get paid.

        I will say that your post is helpful because it does show a current issue that they are admitting to , but then again this is really nothing new.
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        dabigdog

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        i find this hard to believe.....4 years.....??????
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        Johnny Karp

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        I see you have already contacted their representative here, hopefully that will help and you will get your money soon enough.
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        trpschick

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        BMWSTACK wrote:

        Here is what I see from there email, this is according to you #'s
        #1 they say they don't have a tracking #. What they are saying is they are having problems processing withdrawals, so they are basically telling you nothing has been sent.
        #2 They are saying nothing has been sent
        #3 I am assuming you are talking about your post in the support section, Daniels statement was not directed to you, go look at who he quoted when asking for documents.
        #4 This is nothing new and you should know this
        #5 You shouldn't be, you should expect this to happen when you play there.

        Listen I hope you get paid, but this is just another standard post from you.  You have a similar type of post probably about once a month where you go off on slots jungle. You have seen lots of people warn about this group, and then you see another group of people that seem to really  like the hassle of playing there.(yes u are in this group).  I say the same thing whenever you have one of these episodes, and the last time I even told you I don't feel sorry for you because you continue to play there. After everyone of these issues you always go back and play.  And yes I understand that there are some free chips, but in order to be getting them you normally need to be a regular depositor.There could be a time that you don't actually get paid.

        I will say that your post is helpful because it does show a current issue that they are admitting to , but then again this is really nothing new.


        I appreciate your reply, however, I do not have many options when it comes to online casinos as I am from the US.  Their group seems to have the best bonuses and your money seems to last longer than with some of the other RTG groups.  Jackpot Capital and Club World are so darn tight that you cant even get much playing time for your money.  Why bother playing somewhere where you have no chance of winning?  I play there because I seem to have the best luck as far as winning and being able to cash out.  I just need to vent sometimes when I am frustrated.  I am sorry if that offends you. Oh and for the record ... did I ever ask you to feel sorry for me?  I don't think so.
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        BMWSTACK

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        trpschick wrote:

        BMWSTACK wrote:

        Here is what I see from there email, this is according to you #'s
        #1 they say they don't have a tracking #. What they are saying is they are having problems processing withdrawals, so they are basically telling you nothing has been sent.
        #2 They are saying nothing has been sent
        #3 I am assuming you are talking about your post in the support section, Daniels statement was not directed to you, go look at who he quoted when asking for documents.
        #4 This is nothing new and you should know this
        #5 You shouldn't be, you should expect this to happen when you play there.

        Listen I hope you get paid, but this is just another standard post from you.  You have a similar type of post probably about once a month where you go off on slots jungle. You have seen lots of people warn about this group, and then you see another group of people that seem to really  like the hassle of playing there.(yes u are in this group).  I say the same thing whenever you have one of these episodes, and the last time I even told you I don't feel sorry for you because you continue to play there. After everyone of these issues you always go back and play.  And yes I understand that there are some free chips, but in order to be getting them you normally need to be a regular depositor.There could be a time that you don't actually get paid.

        I will say that your post is helpful because it does show a current issue that they are admitting to , but then again this is really nothing new.


        Oh and for the record ... did I ever ask you to feel sorry for me?  I don't think so.


        No but when you make these posts your looking for attention, probably a combo of attention from SJ and the members here.  So I just stated I cant feel sorry when you ignore the warnings. 

        That's a shame you cant win at those other reputable places you mentioned, but at the same time, I am sure you don't win all the time at SJ.
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        trpschick

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        BMWSTACK wrote:

        trpschick wrote:

        BMWSTACK wrote:

        Here is what I see from there email, this is according to you #'s
        #1 they say they don't have a tracking #. What they are saying is they are having problems processing withdrawals, so they are basically telling you nothing has been sent.
        #2 They are saying nothing has been sent
        #3 I am assuming you are talking about your post in the support section, Daniels statement was not directed to you, go look at who he quoted when asking for documents.
        #4 This is nothing new and you should know this
        #5 You shouldn't be, you should expect this to happen when you play there.

        Listen I hope you get paid, but this is just another standard post from you.  You have a similar type of post probably about once a month where you go off on slots jungle. You have seen lots of people warn about this group, and then you see another group of people that seem to really  like the hassle of playing there.(yes u are in this group).  I say the same thing whenever you have one of these episodes, and the last time I even told you I don't feel sorry for you because you continue to play there. After everyone of these issues you always go back and play.  And yes I understand that there are some free chips, but in order to be getting them you normally need to be a regular depositor.There could be a time that you don't actually get paid.

        I will say that your post is helpful because it does show a current issue that they are admitting to , but then again this is really nothing new.


        Oh and for the record ... did I ever ask you to feel sorry for me?  I don't think so.


        No but when you make these posts your looking for attention, probably a combo of attention from SJ and the members here.  So I just stated I cant feel sorry when you ignore the warnings. 

        That's a shame you cant win at those other reputable places you mentioned, but at the same time, I am sure you don't win all the time at SJ.


        Sorry, but attention is not what I am looking for .... I could care less about the attention ... just stating a fact is all ... you sound very put off and extremely rude with your posts.  Whether you mean to sound rude I dont know but that is the tone of your posts.
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        BMWSTACK

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        Nope not trying to be rude, actually I was trying to tell you in a nice way your posts about slots jungle are over excessive. So I wont candy coat it in the future. 

        Posting about your problems is one thing, yes indeed it helps warn others,  but that is never your motive.  You get mad at slots jungle, make a post,  you then go back to playing there , and then a few weeks later another post. 

        As a matter of fact you just posted on an old thread about bonuses, and posted about not getting your check.  What does a bonus thread have to do with you getting your check? 

        It seems your tactic is to have as many posts about slots jungle come up as possible to get attention, just like I said in my other post.  It obv your making these posts when you are very angry, then it turns personal, and that's when the over excessiveness takes place. IMO that takes away from the "spirit" of the forum.

        I am sure your not going to like what I say, but it is what it is.  I have certainly do like some of your posts and information it just goes over the top sometimes.  Yes post your problems, but do it with a cool head.
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        Lipstick

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        I can understand both of your frustrations..........

        Trpschick has had some seriously long delays that are justified complaining about. The forum is to share these issues and hopefully get some results or at least allow members to vent.

        On the other hand BMW is a straight shooter and tends to tell it like it is when there is continuous complaining over and over about the same thing especially regarding terms and conditions.

        But i think trpschick is justified in this situation because she has experienced some tough times getting paid here with unnecessarily long delays. And in the past she does come forward once it is settled and shares the good times NOT just the bad times.

        It is when members have to read non-stop complaints about the same thing and rarely have a nice thing to say about their gaming experiences. Surely to God there must be some winning going on or else they would never play, yet we rarely read it from some constant complainers.

        In a perfect world and a perfect forum there would be zero complaints or need to vent but unfortunately its not the case at times.

        I hope it helps in giving a better understanding where you are both coming from and there is no hard feelings.

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        misskitty

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        hello trschick,  waiting on  that kind of money I think you are handling it very well. Personally I don't think I could be so eloquent in my posts 
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        misskitty

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        I almost forgot,  good luck!
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        Cat50

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         spin time

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        I also hope you get paid hun let us know GL
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        trpschick

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        This is an update on my withdrawal from Slots Jungle

        Apr 10, 2013 - email from Slots Jungle finance

        Dear ******,
        Thank you for your email.
        Im afraid the tracking number for the check that was sent to you on 3/20 is not yet available. I will send it to you as soon as I have it.
        Kind Regards
        Johnny Wilson
        Finance Department

        April 14, 2013 - email from Slots Jungle finance

        Dear ******,
        Thank you for your email.
        Im afraid the tracking number for that check is not yet available.
        I will send it to you as soon as I have it.
        Kind Regards
        Johnny Wilson
        Finance Department

        April 15, 2013 - Conversation via live chat with Slots Jungle

        Jodie Walker: Welcome to Slots Jungle, this is jodie.
        Jodie Walker: May I have your Username and how may I assist you?
        mammag: mammag is my username
        Jodie Walker: hello
        mammag: I need to speak with a manager
        Jodie Walker: may I have the reason?
        mammag: how are you today
        Jodie Walker: fine, thanks
        Jodie Walker: you?
        mammag: fine thanks
        mammag:
        Jodie Walker:
        mammag: I was told that my withdrawal for $2500 was sent on March 20th ... I have not received it ... checks come via federal express and I have been asking Julia for a tracking number for that for 2 weeks. She doesnt have one ... however, I just spoke with Federal Express and there is nothing in their system, so that means that the check has not been sent and I want to know why I am keep being told that it has been sent when it hasnt.
        Jodie Walker: Your patience is appreciated, I will be with you shortly.
        mammag: I received my check for $500 which was processed on March 11 on April 11
        mammag: and that is the last thing that was showing in their system. So I know that they have nothing else in that system for me
        mammag: so where is my money?
        mammag: It has been almost a month now and I am not happy right now!
        Jodie Walker: Your patience is appreciated, I will be with you shortly.
        info: Your chat transcript will be sent to trpschick2@gmail.com at the end of your chat.
        Jodie Walker: I am now going to transfer you to a VIP Account Manager
        info: Please wait while I transfer the chat to 'Giovanni Alexander-VIP Host'.
        info: You are now chatting with 'Giovanni Alexander-VIP Host'
        mammag: hello
        Giovanni Alexander-VIP Host: Hi ****** how are you?
        mammag: fine thank you and you?
        Giovanni Alexander-VIP Host: im ok
        Giovanni Alexander-VIP Host: so about your withdraw, when was the last time you talked to Julia about it
        Giovanni Alexander-VIP Host: or to Johnny?
        mammag: I have spoken to her at least 3-4 times in the past week or so
        mammag: hold on I can check
        mammag: once second
        Giovanni Alexander-VIP Host: thats ok
        Giovanni Alexander-VIP Host: listen
        mammag: ok
        Giovanni Alexander-VIP Host: i will email Johnny right now to check on it, and or i or Julia get back to you once we have any updates
        Giovanni Alexander-VIP Host: sorry about hte hold up and this whole issue
        mammag: well my problem is, why am I keep being told the check has been sent when it really hasnt
        mammag: why not just tell me it wasnt sent?
        mammag: that bothers me a great deal
        Giovanni Alexander-VIP Host: i see. im not updated on this issue, so at this moment all i can do is email them and check whats going on..sorry i cant do more than that
        Giovanni Alexander-VIP Host: however
        Giovanni Alexander-VIP Host: now that i know about hte issue i can follow up with it myself as well
        mammag: well johnny doesnt seem to know what is going on either
        mammag: he sent me an email
        mammag: Dear ******, Thank you for your email. Im afraid the tracking number for that check is not yet available. I will send it to you as soon as I have it. Kind Regards Johnny Wilson Finance Department
        Giovanni Alexander-VIP Host: we get updates everyday, so it could be even today or tomorrow that we will have news about it
        mammag: that is all he ever says
        mammag: if fed ex had the package it would be in their system ... which it isnt
        mammag: therefore it was never processed or sent
        Giovanni Alexander-VIP Host: once ill know anything, i will automatically contact you
        mammag: and it has been a month now and I am tired of chasing this down
        Giovanni Alexander-VIP Host: i understand...i will try to do the best and get to the bottom of this..
        mammag: I am sorry to have to burden you with this
        mammag: but this is escalating for me and I am visibly upset
        Giovanni Alexander-VIP Host: dont worry about that, really, its my job to make you happy
        Giovanni Alexander-VIP Host: ill do my best
        mammag: well, if possible, please contact me soon ... I dont feel that I should have to wait much longer for this issue to be resolved
        Giovanni Alexander-VIP Host: i will
        Giovanni Alexander-VIP Host: me or Julia
        Giovanni Alexander-VIP Host: or Johnny of course
        mammag: ok thank you very much for your time
        mammag: have a wonderful day
        Giovanni Alexander-VIP Host: you too

        April 15, 2013 - email sent to finance department

        Well I found out today that Federal Express has NOTHING in their system, which means that you never processed or sent the $2500 check.  I sent you updated wire information the other day and since the check has not been processed I would like the wire done TODAY!!!!! I am tired of getting the runaround every single time I have a withdrawal.  I enjoy playing with your establishment, however, if I do not receive my winnings within the week I will discontinue playing with you and will file a complaint.  I don't want to have to resort to this, however, I am being pushed beyond my level of patience.  I will give you the instructions for the wire transfer again.  Please take care of this today!  Thank you

        So, as you all can see, they initially told me the check was sent on March 20th, so I believe that I do have a right to complain since after checking with Federal Express (which is the way all of their check payments are sent) there is nothing in their system.
         
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        dabigdog

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        the sad thing is......after all this,.....lies and excuses......and then hell will have frozen over by the time the money comes......you will probably continue to deposit over and over until you win and the process can start again......at what point is enough deceit needed to prove somebody is full of it?????
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        dabigdog

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        also,  wouldnt this type of payment delay behavior,  over and over  warrent that this casino would be on the warning list???  yet is is still highly recommended by LCB?  what defines a casino that gets a "warning"  if this isnt it...then what is????    just a thought ,,  as this is the topic that has gone on over and over for years.....

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