Jackpot Capital Withdrawal Problem/Shenanigans?

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    Last post ago 11 months by nipsy510
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    nipsy510

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      • Avatar 2393

        nipsy510

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        Hi Everyone-

        I was playing at Jackpot Capital and have played there for years with no problems, they are one of my favorites, but the other day I did a match deposit and hit for 1100.  I played thru and there was no max cash out so I cashed out.

        Today instead of getting my customary money on its way email I was denied saying I had bet more than $10 per spin and that my winnings were null and void.

        I contacted customer support and they said its written in the terms and conditions you accept when you sign up.  I asked to speak to a supervisor and am awaiting  a call back.

        Im annoyed about this for alot of reasons. 1.  Its not written on the actual coupon anywhere that this is the case when you redeem the coupon so how would anyone know?  I signed up for this casinos years and years ago!  2.  I think i only went over the $10 per spin for a handful of the thousands of spins it took to get that balance, as I only do it on a real hot streak because it makes me uncomfortable 3.  I didnt win a bonus or even come out ahead on those spins 4.  I believe the spins in question were done AFTER i had completed playthru so why would that rule still apply?

        I just cant believe that (ok I can lol)  that something not listed as a rule on the coupon you redeem ( i check them always to avoid max cashout coupons)  can be used to wipe out your winnings.  Also the person I spoke with also said it was discretionary and not automatic which would maKe me furious since I ve been playing and depositing there without incident for years.

        Any thoughts? 

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