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    Last post ago almost 2 years by dirkemans

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        >:D HI a was playing at net bet last Friday so a decided to go for it on cosmic fortunes great game ,i gets in to the jackpot game and it freezes up an a got a ball in every jackpot bar 1 on restarting the game it picked up where it had froze and payed me winnings but no luck on jackpot so a keep playing gets in to jackpot a second time again am coming close and it freezes up so same thing again re start we pick up where we left off all cool but hey no jackpot BUT a get in the jackpot again an we are playing £1.50 spins here an a have two balls in the mega jackpot only one more ball for 10k it freezes up a go to restart it but the whole game is int there a mean a search the whole net bet site and thinking am not looking correctly go to live chat a get a lady called Diane and guess what she says your right its vanished a tell her the situation and a have not had any winnings from this jackpot game as It did not finish have a won am thinking she tells me email customer support a say but you are customer support it was very clear this girl did not wont involved so a send an email  6 EMAILS BEFORE NET BET RESPOND now this is the bit that gets me TODAY IS THE 27TH a January THE GAME STILL HAS NOT CAME BACK ON THERE SITE now wait for this TODAY THEY ASK WHAT DATE IT HAPPENED THERE RIPPING THE P--S SURELY NETBET MUST HAVE NOTICED A WHOLE GOD DAM SLOT GAME VANISH AND KNOW WHAT DAY IT HAPPENED ,,,,,,,,,, guys here at LCB am thinking a have won something big an they are trying to hood wink me can any one help or have any advice please >:D :'(
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        • Replied by
          Hero Member
        • last active 4 hrs ago
        Oh wauw ...
        I reallllyyyyy wanna know what will happen in this story in the near future ...
        Good luck !
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        Sounds as though the slot had some sort of glitch. Have you thought about contacting NetEnt if you're getting no joy from Net Bet Casino?
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        well a have had an email from net bet saying they passed on the dates a gave them to there tech guys so that's one week today the slot vanished so a will given them until Monday then yes blueday a was thinking the same going to net ent the thing a find worrying is they are making out they don't know what day THERE slot vanished a mean would you know what day your TV vanished from your house am curious am going to check an see if cosmic fortunes is back on there site at netbet an a will keep yous posted thanks for the support guys
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        • last active 2 hrs ago
        Just checked NetBet casino and Cosmic Fortune slot is there. You might want to check it out Stephen Clax Mclachlan, and see if the game will continue where it got frozen before they removed it. Hopefully you'll get some response from NetBet soon with some explanation what happened, as it seems obvious it was a glitch on their side.
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        drtheolen a have yet again went to net bet site and theres no cosmic fortune there for me to see but yet you can
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        infact its one a the last games a played there and it don't come up my recently played either
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        • Replied by
          Hero Member
        • last active 4 hrs ago
        Hey Stephen.

        I don't know if Netbet applied for a U.K. license, it might have something to do with that..
        If you can't see the games and other people that aren't from the U.K. can, it seems a likely scenario.

        Still if you got disconnected and the game was removed or Geo-Blocked for U.K players after that, and there is still a "pending state" of the bonusgame you were in, like the first two times, it should be retrievable, at least in data form, and Netent themselves should be able to do that.

        I would follow Blueday's advice and contact Netent directly a.s.a.p., Netbet might be a great Casino, i can't say from personal experience, but in this case i would not rely on them, especially since you seem blocked from the games.
        Good Luck and keep us posted.

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