JACKPOT WINS THAT GO UNPAID & WARNING ABOUT BETSOFT

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Last post ago 5 months by nirvana
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    • Jenfacenew

      JennaROX

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      Over the years, I have read the agonizing details of players winning a progressive, only to be denied a cash out. Ouch, it hurts my feelings just reading about it, so I am sure it leaves a nasty mental scar on any player who has ever had the misfortune of experiencing it.

      One incident several years ago, involved FlaFlash99 hitting the progressive on Molten Moolah at Lotus. I believe it was a $25k jackpot, it was advertised on their Facebook & the casino alike, but it was never paid out. Everyone involved knew the casino didn't allow progressive games to be played on bonus funds, however FlaFlash99's argument was that the bonus had rolled over the wagering requirement & the progressive's therefore became unlocked for play. The casino's response was that the player won the bonus funds in a free tournament ~ making it a free bonus and voiding any progressive play. Flash continued to fight claiming the tournament was not free, because he used his loyalty points to enter, rather then the free code that is available to players. Ultimately, the casino had clear terms & conditions on freebie/progressive restrictions and as painful as it was, that jackpot went unclaimed.

      Recently, a player named Jason Ortmeier hit five yachts on BetSoft's Glam Life slot, while playing at BetCoin, a bitcoin poker/casino/sportsbook/forum site that I frequent. Jason brought the inquiry to BetCoin, who forwarded it to BetSoft. BetCoin claims BetSoft does not recognize the 5 yacht symbols that Jason hit as a jackpot because he had entered free spin mode & therefore that does not count. Jason argues that the paytable states clearly "5 yachts icons on max bet wins the jackpot on any active play line". He was betting max bet on every spin, at the highest value ($1). He also argues that no where on the machine, pay table or in the casino's terms & conditions does it say that free-spins are ineligible for the jackpot. Furthermore, BetSoft's Greedy Goblins slot does have exactly that wording regarding their free-spin mode not qualifying for the multiplier on jackpots. The attached image shows that BetSoft automatically lowers Jason's $1 max bet to a $.50 max bet during the free spins. Almost like a safety net to protect them from a high payout on a free-spin.

      This scenario is not quite as cut and dry as the FlaFlash/Lotus jackpot fiasco, so I wonder what you all think? There is quite a bit more regarding this issue online. Even allegations of cheating. Since most of this discussion takes part on other forums, I am leaving it up to you guys to find out whether or not you need to put the brakes on giving BetSoft any of your gambling dollars. I am going out on a limb here, but I think that Casinolistings.com is a sister-site of LCB.. at least I hope that is true since I am going to link them here now

      https://www.casinolistings.com/news/2016/06/warning-avoid-all-betsoft-slots-and-casino-games


      I realize that I should not be posting links to another portal, however this is extremely important information, especially to my fellow bitcoin players who are force-fed BetSoft games much too often at bitcoin casinos.

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      IamLeo

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      One more spin before go to bed...okay one more.
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      • Jenfacenew
      I feel terrible to the players who hit the jackpot
      I could not believe this story but online casino could be very complicated nowadays.
      Reading the T&C is required if you play at online casinos and if you don't it could be very frustrating.
      I feel sorry for you guys

      I did read it somewhere that Jackpot could not be won during free spins (about a few years ago? and I can't remember where but it stated in the payout table.

      To be honest I don't really like BetSoft games/software and I always stick to my favorite softwares like NetEnt and Microgaming.

      Online casinos has been always complicated that landbased casinos and that is one of the reason why.
      I am truly deeply sorry for you guys and I hope you'll have better luck next time.
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      yes CL is LCBs partner site so you are good Jenna
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      "All it takes for evil to prevail is for good people to do nothing "

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      that is correct CasinoListings is our sister website, so this reference link is more than welcomed.

      p.s.

      we have contacted Bovada/Slots.lv regarding this and will update everyone once we hear back.
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      jasonort

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      I am the player in question that had the winning spin.  I just want to clear up a few of the details so you can all make an informed decision about whether or not I should have won, and if you want to continue to play BetSoft Games.  I was wagering at the .50 level, so my bet was not reduced during the free spins mode.  The jackpot adjusts up or down with the denomination.  The first response I received back from BetSoft via the casino I was playing at was that the jackpot was only payed out at the 1.00 denomination at the max bet.  This is obviously false as the jackpot increases or decreases when you change your denomination.  The second response was that it wasn't paid because it was hit on a spin during free spins mode.  This is the crux of my argument, and why BetSoft won't pay.  See the attached archive of photos of my spin, the pay table at the time of my spin (important because suspiciously and after the fact BetSoft has now added language to the paytable for The Glam Life exempting free spins from winning the jackpot), examples from other BetSoft games limiting the jackpot during free spins, and their new edited pay table for "The Glam Life" which they have changed since my spin.

      Image archive:

      imgur.com/a/hx7Ht
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      Hi jasonort,

      Yes definitely you should have won the JP.

      Im attaching your image
      • Jp win
    • Nirvana2

      nirvana

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      oh wow... what a bunch of scammers. Jason you should hire a lawyer. This is way too much money to just let it go....
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      kathy.anderson

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      • Jenfacenew
      WOW! I was curious as to why Slotlv took off the progressives on the site. Now I know:( Hopefully they will be back sometime. In the mean time don't think I will be depositing there. Sorry this happened to you Jason; but TY for bringing it "forward". I didn't think us US player's had any rights when it came to online gaming.
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      I'm pretty shocked with this Betsoft situation since I played their games many times in the past.

      I agree that Jason should have won the progressive jackpot. First explanation about not betting maximum stake does not stand since you are required to bet maximum coins to hit the jackpot, but the amount of jackpot varies depending on the coin size. So instead getting for example 1 million when betting 1 dollar coin, you would win 0.5 million on $0.5 or something like that.

      Fact that Betsoft changed their paytable is even worse. They may change it, but we have a slot screenshot of that part of paytable in our review here - http://www.latestcasinobonuses.com/view/slots/betsoft/1640/The-Glam-Life

      There is also report on Casinolistings that JennaROX mentioned where some extremely shady things are described. Additionally, it seems that Slots.lv has removed all of the Betsoft progressive games from their site.
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      Nik BG

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      thanks Jenna for posting the link,. thanks CL and thanks LCB for following up on this story.

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      I been saying this for years. I even got into it with the reps over a bitcasino about BETSOFT games being rigged. Now I see im right. I maybe harsh sometimes but i know what im talking about (sometimes)
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      LHofsdal

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      This is horrible to read! I do have 1 question though, other casino's listed here have this game and other Betsoft games, are they aware of this?

      Also, when looking at the paytable the first picture is exactly the same as the jackpot yacht. So how do they make the distinction of that symbol being the jackpot or not when they have 2 different payouts? There are no other symbols that are exactly alike other than the yachts.

      That observation really makes me think Betsoft is not on the up and up!

      LH
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      • Jenfacenew
      LHofsdal wrote:

      I do have 1 question though, other casino's listed here have this game and other Betsoft games, are they aware of this?



      We took upon ourselves to contact all the casinos hosting these games and let them know about this.
    • Claudia schiffer

      rferry5

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      • Jenfacenew
      Just another crooked casino online, it is just not fair for Jason who obviously won and should be paid everydime and depending on where you are located if online gaming is legal i would hire a lawyer to see if you could go after them for what they owe yyou...rose

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