RESOLVED - Juicy Stakes took my $5000

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    Last post ago almost 6 years by alfreed
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        I signed up at Juicy Stakes some time ago using the LCB link. I'd made a few deposits without winning, then on December 22 my luck would change -- or so it seeemed. I made a deposit of $300 and received a 100% bonus. The bonus was for slots play only.

        I played a bunch of different slots, and had a good run. Nearing the end of the wagering requirement, my balance was about $5000. I'd been playing Totem Quest for some time, when out of nowhere I get the following pop-up:



        My balance was zeroed out, even though I had at no point played any fixed odds or non-Casino games.

        I went to double check on the allowed games on the coupon and my balance of $4917 was still showing.



        Shortly after it was zeroed out too.

        It's now been 18 days and after multiple emails all they say is they've forwarded my email to the casino department.

        Unless this was an intentional act, it  doesn't take this long to sort out a simple problem like this. It should be very easy to confirm that I've not played any restricted games, and tell me that my balance will be reinstated.

        Even though I have a sneeking suspicion that this casino is blatantly stealing my money, I suppose I should give them the benefit of the doubt, and allow for the opportunity that this was some freak techincal error.

        Any chance of getting any assistance from LCB on this?

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        Hi alfreed,

        Can you pm me your username and I'll see if there is anything I can do to help.

        blue
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        Hi Alfreed, sorry for this Bad experience!!! I did read elsewhere that this casino isn't supported there because they should be rogue. But i found on theire websiten under terms and conditions this:
        The Sites are internet gaming sites and operate under a gaming license granted by the Government of Curaçao license to Cyberluck Curacao N.V. Any questions, complaints or matters pertaining to this licensee should be directed to licensing@cyberluck.com.

        in your case i would send an  email with every detail  about your problem to them: licensing@cyberluck.com
        they should help you:-) goodluck!!! josie
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        Thanks for the info jschaub.  

        I've sent an email to the casino.  If there is no response within a few days, I recommend using the above info from jschaub.

        blue
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        Hi Alfreed,

        I've received a response - I'm going to send you a copy of what they have written to me.

        I will say that they said "We regret the inconvenience this player has experienced regarding an obvious technical error in the Casino client."  I would say that looks like a good start to me.

        I'll send you the full email via pm.

        blue
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        blueday wrote:


        I will say that they said "We regret the inconvenience this player has experienced regarding an obvious technical error in the Casino client."  I would say that looks like a good start to me.

        I'll send you the full email via pm.


        That does sound promising. At least it sounds like they're not deliberately trying to rip me off.
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        Indeed Alfreed.  Did you get the pm ok?

        blue
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        Wow, congrats on your big win!!!

        Hopefully it will all worked out and I am pretty sure it will.

        Thanks to blue for running an extra miles as always.

        My fingers are crossed,alfreed!!! 
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        I'll say this. THIS is how a complaint should be addressed. I am sure that Alfreed (Internally) was screaming words that you can't say here, but he CALMLY got his ducks in a row and finally came here.

        Kudos to Blue for the quick action. Shows this site CAN do something for the gamblers when done wrong!
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        blueday wrote:

        Indeed Alfreed.  Did you get the pm ok?

        blue


        Yes I got your PM. Thanks. Hopefully it will get sorted out.
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        Very true genenco and of course blue is always there to help,no matter what.She has helped me out more than once!!
        genenco wrote:

        I'll say this. THIS is how a complaint should be addressed. I am sure that Alfreed (Internally) was screaming words that you can't say here, but he CALMLY got his ducks in a row and finally came here.

        Kudos to Blue for the quick action. Shows this site CAN do something for the gamblers when done wrong!
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        It's now been over a month and my money is still gone. Nothing new from the casino -- support just tells me they're still waiting for an update from the casino department.
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        alfreed wrote:

        It's now been over a month and my money is still gone. Nothing new from the casino -- support just tells me they're still waiting for an update from the casino department.


        Sounds like they're hoping you will just go away and give up. Keep emailing them and I would hope LCB is also getting involved more.


        OK, this is ready to send. Does anyone else wish to join me?

        Dear Sirs,


        As a member of LCB (Latest Casino Bonuses) I hereby announce I will NOT download or play at your casino due to another members non-payment of winnings.

        I also am encouraging others to email you and also not to download nor play at your casino. As far as it has become known to me, the member has done nothing wrong and yet, your casino refuses to pay or even contact them.

        This is unacceptable of a online casino who states they are honest and trustworthy. I have not seen any indication of such and would want you to make it right by this player.

        Failure to do so will show to others that you are not what you claim to be and surely will result with the withdrawl of other players.

        Please resolve this in a timely fashion.

        Thank you

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        I've asked the casino for an update.

        blue
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        blueday wrote:

        I've asked the casino for an update.

        blue


        OK Blue I'll give it three days. Should be enough time.

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